I accidentally ordered the wrong product so got in touch with Protool via email. Customer support is excellent. Replies are very quick and so easy to deal with. The product itself is of superb qual... Toon meer
Bedrijf heeft geantwoord
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…. so Protool and their staff still step up and provide stress free answers …. Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later …. If... Toon meer
Bedrijf heeft geantwoord
Phone requests are handled quickly and without any fuss. The website is easy to use and straightforward to order from. It’s especially helpful that it shows real‑time availability, so we don’t need... Toon meer
Bedrijf heeft geantwoord
Ordered a small metric tap to clear out threads on a bespoke 1986 race bicycle. It arrived very promptly and I then realised it wasn’t the flat ended tap which was needed to clear a blind hole. Contac... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Protool Ltd is a family owned business and an independent supplier of high quality precision tools. We pride ourselves on our products, supplying high quality tooling at the best possible price and helping our customers reduce their costs. Our clientele include Precision Engineering Companies that specialise in the Aerospace, Medical and Formula 1 industries. We aim to ensure excellent customer service at all times and will always go that extra mile to achieve the outcome for our Customers. Our main goal is to keep improving in all areas of Quality and Service, working closely with our Partners, to ensure future success in a very competitive market.
Contactgegevens
Unit 1, Invicta Business Park, TN15 7RJ, Wrotham, Verenigd Koninkrijk
- 0844 335 8984
- protool-ltd.co.uk
4,7
Uitstekend
89 reviews
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Even when the customer gets it all wrong ….
…. so Protool and their staff still step up and provide stress free answers ….
Then, and as a bonus ''I don't know but I'll find out ….'' is followed by a return 'phone call 3 minutes later ….
If Protool can do it, so can everyone else ~ it's called customer service and importantly it has customers returning.
26 april 2023
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Alec,
Thank you very much for your feedback and your 5 star review! So pleased you had a positive experience with Protool and your query was dealt with efficiently and smoothly, we look forward to working with you again soon 😁
Not next day. Goods not idea. Disinterest.
I bought a a cutter with next day delivery. It arrived late. When I enquired about when it would arrive I was told they would investigate and implied the postage maybe refunded. Oddly I then got charged twice for delivery (was corrected by accounts). I never got a refund for postage. No huge issue.
I understand next day services are not always next day and there policy is not to issue refunds for postage.
However the cutter arrived with something on the shaft. Sort of plastic blob on a small section. It was hard to remove and wouldn't come of with solvents.
I phoned about this but they seemed disinterested.
So yea not too happy with the service or the products.
30 maart 2023
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Glenn,
Thank you for leaving a review, we appreciate your feedback.
I know you have been in direct contact with our team who have addressed these issues with you directly and I am sorry you feel these have not been resolved to your full satisfaction. It is always our intention to make sure our customers are full satisfied, and any issues fully resolved.
LATE DELIVERY - As previously explained, with regards to the delivery arriving late there was an accident on the local motorway and the driver was unable to make the connection to the hub which resulted in everybody’s orders being delayed. I am sure you appreciate that these are exceptional circumstances beyond both our control and the couriers, with all the best will in the world I am sure you will agree due to the reason for the delay that next day delivery was not possible in this instance. Our courier worked very hard to resolve the lateness of our parcels and I can see your parcel did reach you at 11.35am on the next available working day, I am sure you understand why we would not offer a refund on carriage in this instance, we don’t have a policy not to refund carriage we simply deal with each case on its merit.
DELIVERY CHARGE - As you paid for your order in advance I can see you were not actually charged twice for delivery, but you are quite correct, your invoice did indeed show an additional delivery charge, this was generated purely in error but was resolved immediately when you reported this to us and we thank you for bringing this to our attention.
Our colleague did indeed take on board your concerns over the “plastic blob” on the tool holder, after seeing the photograph you sent over to us we believed it to be cutting paste, we advised that this should be easy to scrape off but that if you had any further concerns and were not able to remove it to please come back to us and let us know, when you didn’t come back to us we assumed all was good and it had all come off. Unfortunately, as we were not aware there was still an issue we could obviously not further assist you. Please feel free to reach out to our team if you still need assistance.
Please be assured that customer satisfaction is always our top priority and we always want our customers to have a positive buying experience with us. I am sorry you feel we let you down on this occasion but please always be assured of our best intentions.
Fast, friendly & reliable service
Besides a fast reliable service and quality tools, I love the fact that I can use the messenger service on the web site to get prompt friendly help and advice in ordering tooling. The website is easy to navigate so it's easy to find what you're looking for. Highly recommend
17 januari 2023
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Shawn,
We’re glad to hear you found the website easy to use and helpful for advice, and that you had a positive experience with Protool, thank you for your 5 star review we really do appreciate it and look forward to hearing from you again soon. 😊
Great service
Found the items I wanted easily quick order process excellent delivery service items arrived early next day
Highly recommend and will be using again
11 januari 2023
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Nathan,
Thank you for the kind words. We are glad you enjoyed your shopping experience with us.
The Protool Team
Real good old fashioned service you…
Real good old fashioned service you don’t get anymore very happy. Thank you.
24 november 2022
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Chris,
Thank you for your review!
The Protool Team
Dear Protool Ltd
Dear Protool Ltd. Thank you so much for your impeccable service!!
I am a brass musical instrument maker and although most of my work involves hand tools, on occasion I require machine reamers, etc to compete a project.
I initially ordered an 'odd sized' straight fluted reamer, This was made specifically for me. This arrived within a couple of days!! Fantastic!! Except when it arrived, I realised that I had ordered the wrong size. DOH!!
I therefore called Protool Ltd to explain the fact. (I kept the reamer, as I knew I could use it on another project...!)
After ordering the second item, to my amazement it arrived early the following day!! But to top that, Protool Ltd found me an equivalent cheaper option from their own web site to help me out. Absolutely amazing!!
I can't recommend Protool Ltd highly enough, for their lovely knowledgeable staff and efforts to provide an excellent service.
3 november 2022
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Armen,
Thank you so much for your kind words. We are over the moon that you were happy with your experience with us.
The Protool Team
Highly recommend!!
WOW!! What a fantastic service and thank you very much for the extremely speedy delivery!!
I ordered an M45 x 1.5 plug gauge at 11am on Thursday morning, I received the day after at 9.45am!!! Highly recommend
5 augustus 2022
Review zonder uitnodiging
Antwoord van Protool Ltd
Thank you very much!
We are glad you were so happy with your order!
The Protool Team
Fantastic service nice friendly staff…
Fantastic service nice friendly staff and my order ready within 24 hours. Will defiantly use again and can't recommend highly enough
7 juli 2022
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi,
Thank you very much for your kind words!
The Protool Team
Top quality products,excellent customer…
Top quality products,excellent customer service.very impressed
28 maart 2022
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi James,
Thank you for the 5 star review and kind words!
It makes what we do 100x better.
The Protool Team
We have use Protool for many years
We have use Protool for a number of years and the service I've received from Kelly, Kellie, Liz & Sam has been amazing. Always happy and also knowledgeable.
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Rob,
Thank you very much for 5 star review!
Have a good day!
The Protool Ltd Team
Product fault…
I was not very happy when you supplied 2off om32951 tapping collets they would not tight up .your people said they wear alright .I’ve been in the game for 40 xxxxxxx years and they are not right : your place says send them back ( at my cost ) when it’s not my fault.the cost of them is minimal so the are still sitting on my desk.your people said it could be the holders funny thing I bought them from you.more than anything I was reporting it as there may have had a back batch .regards Steven rogers Hacs engineering
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Steven,
Thank you very much for leaving a review.
I have had a look into this for you, and can see that you ordered 2 of our tapping collets back in July, and reported that they were faulty. We did speak to the manufacturer of the collets and they assured us they were all fully inspected and would not be faulty. We did ask for you to return these items to us (at your cost) so we could send them back to the supplier for further inspection and so we could arrange to get some replacements out to you.
Please be assured if they were found to be faulty we would have arranged a full credit, including original costs & the return delivery cost. You would only have had to pay this return delivery cost, if the collets were found not to be faulty.
Unfortunately these items were never received back so we were unable to bring this issue to a full resolution for you.
I hope this helps for future orders & I am very sorry for any inconvenience this caused.
For any questions, please do not hesitate to contact sales@protool-ltd.co.uk or call us on 01732 887334.
Many Thanks
The Protool Ltd Team
Very happy with protool
Very happy with protool . Always freindly and delivery always on time
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hello,
Thank you very much for taking the time to leave a 5 star review, we really do appreciate it!
The Protool Ltd Team
Excellent customer service
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hello,
Thank you very much for taking the time to leave a 5 star review, we really do appreciate it!
The Protool Ltd Team
Good service and always very helpful.
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Jim,
Thank you very much for taking the time to leave a 5 star review, we really do appreciate it!
The Protool Ltd Team
Sales team very good
The sales team at Protool have always been very helpful, especially Kelly.
The delivery service is very good.
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hello Julie,
Thank you very much for taking the time to leave a 5 star review, we really do appreciate it & will let Kelly know!
The Protool Ltd Team
High quality products at extremely…
High quality products at extremely competitive prices.
Particularly impressed with the Spade drill and U drill range they offer and the high feed mills.
Communication is always top notch and we love the little extras in the package!!😉🍬🍭
7 december 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi Kieron,
Thank you for your kind words & 5 star review! We are glad you are happy with our Spade drills & U Drills ranges!
The Protool Ltd Team
Really happy!
Needed a carbide cutter which wasn’t in stock, spoke to them on the phone and they fixed me up with an alternative within seconds. Came next day. Really happy and will be using again!
5 november 2021
Review zonder uitnodiging
Antwoord van Protool Ltd
Hi,
Thank you for your 5 star review, we really do appreciate it!
The Protool Ltd Team
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