Prsnt Reviews 

My 5 stars are based on the customer service I received from Dan after I had issues with my O2 M&S voucher. I couldn't redeem it but Dan was patient and help me to get it sorted.
Thanks again.

Although my £4 M&S Voucher was for an item not for any choice of what i wanted which is annoying - Customer service was AI until you complained a lot and got to actually speak to someone

Sent a present to a friend who had a polish number though she now lives in the uk . It did not work even though trying on her English number. I contacted the chat bot to ask to get help from a human . I was contacted & explained the situation. They then offered to resend or have a refund . They sent a refund no problem. Great idea but not always easy to retrieve the gifts but it does work !! 🙂

I don't think they're interested in taking on new business opportunities as I requested a demo, then followed up with two messages via their online enquiry form. I was interested in using prsnt for our business as our primary reward scheme but to not even be acknowledged as a potential new customer hasn't set great expectations as to what my experience would be if I was an actual customer. It's a shame as the concept is great, I just get the impression they aren't interested in taking on new customers.

Awful, o2 use them occasionally but there was an issue with the link and my £10 M&S voucher didn’t work. Emailed their support multiple times and no response, they just ignore you. Not been solved and not even had any acknowledgement. Terrible service - don’t waste your time!

I was a bit distressed to have won a m&s treat and then there was a problem with the code being added to the app. It was a bit frustrating being in touch with an ai and not being able to communicate easily as it worked in trigger words so couldn't have proper conversation. Once I was able to talk to a human person however it did get sorted with persistence and a few days waiting as was the weekend when I got in touch. I am extremely grateful to Dan for his help and I am happy to have got my treat after my earlier disappointment. Thank you so much

Misold and left with more to pay...

Bought my partner a £5 "Face & Body Bar" set for BodyWash. What you actually get is a voucher for £5 to spend at BodyWash. Not clear but not the end of the world.

The dealbreaker is that when you get to BodyWash, the item is actually £6 AND P&P has to be paid too. Neither of these things are acceptable or even compliant with ASA/CMA guidelines.

They've ignored 2 emails requesting a refund too.

Edit Post-Reply: Yes BodyShop. You’re advertising the “Face & Body Set” for £5 but it’s £6 on their site which means an additional payment is needed. Unacceptable. Please refund.

Terrible company, not sure why O2 priority are using them to deliver prizes. Have had an issue and they are not responding to me on chat or email! Don’t use this company to send gifts as their customer service is non existent if you have an issue

Have used the app before with no problem, but this time an issue occurred with an O2 priority Marks and Spencer prize. Great communication with Dan and he got it quickly sorted and I got to use my treats gift card for the weekend. Thank you !

I had an issue with a code that I had won, the chat AI tried to help, then I chatted to Dan who resolved the issue immediately. Am very pleased that it was hassle free.
Also.a really good idea/concept and was easy to use.

I had an issue and had to contact customer services, I received top class service from Dan who resolved my query really quickly and was very professional and helpful. Thanks Dan!

There was an issue with the M&S gift card I won with O2 Priority, but Dan sorted it out efficiently.

The friendliness and efficiency of Dan when dealing with my problem regarding a Prsnt M &S gift card.

A quick and successful resolution.
Thank you

Dan was very helpful in helping me out with an expired 02 Priority Blue Mondays Win!
10/10 customer service.
He answers quickly and has always helped!
He gives direct answers also that answer the question, no copy and paste!
Thank you!

I downloaded the app straight after Dragons Den and sent my husband a gift, but it took several days to arrive. Ok, we’ll give the benefit of the doubt as the app was apparently overloaded. I then sent a couple of small value gifts which did work perfectly and my friends redeemed their gifts with no issues. Then I tried to send my best friend a voucher for a bottle of Prosecco from Sainsbury’s and continually just got a black screen - i contacted the AI customer service, to no avail, and eventually after a day of so, a human contacted me. He asked a couple of questions about what phone I was using and after answering that I was using an iPhone I never heard anything else. I’ve tried to send the same gift today and the screen still goes black. I’ve given up.

The idea is great but it’s too complicated, the time limit to redeem the gift is too short, and there are far too many glitches at the moment.

Their app is extremely confusing. It doesn't show clearly the expiry date of the vouchers or shows zero value against vouchers that still have remaining funds.

Tried numerous times but the app just kept freezing so I deleted it I was very disappointed

I actually really love the idea of this app, it's very quick and easy to use. However, I sent a Starbuck cake gift to a friend, Iput a little message on the gift, invited her to download the app and messaged her so she knew it wasn't a scam, but she still doesn't want to download the app. So it was a waste of money. Its a shame, I think if there was more widespread knowledge about it (advertising) people would download and not be worried about it.

Excellent app fur sending presents instantly

Sent a spontaneous gift as a thank you and she was able to download and use the gift at Costa. She was thrilled and I couldn't be happier. No issues at all 5 stars!