I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am unable to logon to my existing…
I am unable to logon to my existing account I have to create the account with new id. Otherwise process is easy to use
11 september 2026
Antwoord van Purecard
Hello,
Thank you for leaving a review.
If you need any help at all, do not hesitate to reach out to the team who will be more than happy to help.
We do help you enjoy your card.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Miss Middleton,
Thank you for taking the time to leave a review.
We are delighted to hear that you had a good experience and found our product easy to use. Your positive feedback is greatly appreciated!
Kind regards
Pure Card Team
Misled
When I swapped providers I was told that I could use the card to reduce my monthly payments but this is not true. I now supposedly have a card but can't use it. Not impressed
21 september 2026
Antwoord van Purecard
Hello Heather,
Thank you for taking the time to leave a review.
The Pure Card is virtual and can be used online like most usual pre-paid Mastercards. There are examples of where this can be used on utility bills, however you need to speak to the utility company first to make sure they will accept it.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
What is this thing and why have I been sent it?
I have absolutely no idea why I've been sent this card and no idea what to do with it. It would appear that it is usable only on the Ee website for specific items and you can't use it in part payment so it doesn't seem to be of any possible use to me
22 september 2026
Antwoord van Purecard
Hello Helen,
Thank you for taking the time to leave a review.
The Pure Card is virtual and can be used online most places that accept pre-paid Mastercards. If you login to the account you created to activate the card, you will see a list of partnered retailers.
Kind regards
Pure Card Team
Feels like a scam. It never arrives
Think this is a scam to draw you in and change providers . I have still not received the reward , I get messages to claim it , I follow through and still have not received it …yet like salt in a wound - I am now getting asked to comment on it. Does the left hand not communicate with the right hand.
7 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review and sorry to hear you haven't received your card.
We can see that the card has been sent to you, however it just needs to be registered. We have resent the email today which should arrive any minute.
If you are having troubles registering the card, please do contact us directly and we will be happy to guide you through the final steps.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Charlotte,
Thank you for taking the time to leave a review.
You can view a list of our partner retailers when you are logged into the account you created to activate the card. Some retailers do have their own T's & C's, however they are all specified so you have a heads up before you shop.
Kind regards
Pure Card Team
It was a lovely surprise I enjoyed…
It was a lovely surprise I enjoyed having spend
Thank you
18 september 2026
Antwoord van Purecard
Hello Annie,
Thank you for taking the time to leave a review.
We're so happy to hear that you had such a lovely surprise and enjoyed your time with us! We truly appreciate your kind words.
Kind regards
Pure Card Team
Be better if it was a physical card…
Be better if it was a physical card that can be used in shops
21 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Louise,
Thank you for taking the time to leave a review.
We're so pleased to hear that you found our product easy to set up and use. We appreciate your feedback!
Kind regards
Pure Card Team
Make sure to jot down the full number
I cannot use it as I don't have full card number .
It is a virtual card for £50 for joining BT I have now given up on using at all
21 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
Nice to have!
I had to chase a few times before I got to speak to a very lovely customer services lady. She explained it was after you paid your 2nd bill you rec'd your card.
7 september 2026
Antwoord van Purecard
Hello Linda,
Thank you for leaving a review.
We appreciate you sharing your experience. We're glad our customer service team was able to clarify the card delivery process for you. We value your patience and feedback.
Kind regards
Pure Card Team
My account problems
I don't like shopping on line and rarely do so I'd would rather have had my reward paid directly into my bank. Having made a purchase there is only a small amount left in tis Purecard account which I shall forfeit because it would insufficient to cover packing and delivery charges. I don't expect to be using this account in the future.
21 september 2026
Antwoord van Purecard
Hello Dr Schofield,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
This card does work in the same way as a bank card and a lot of retailers will not allow you to use part payment for online transactions. There is an option to use gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
A thankful reward for taking out a new contract
A reward for taking out a new contract. Paid for a new oven which was an essential item as the old one died!
8 september 2026
Antwoord van Purecard
Hello Keri,
Thank you for taking the time to leave a review.
We're glad to hear our reward helped with such an essential purchase! We appreciate you sharing how our offer made a difference.
Kind regards
Pure Card Team
Using my BT virtual reward card
Received my card as a £140 reward after switching to BT. It was as simple to setup and use as any other credit card.
20 augustus 2026
Antwoord van Purecard
Hello Brian,
Thank you for taking the time to leave a review.
We're delighted to hear that you found your reward card simple to set up and use, just like any other credit card. We appreciate your positive feedback!
Kind regards
Pure Card Team
Brilliant free gift
Brilliant free gift, used it online at amazon, nice little welcome bonus to bt
14 september 2026
Antwoord van Purecard
Hello Ian,
Thank you for taking the time to share your positive experience.
We're so pleased to hear that you enjoyed your welcome bonus and found it useful for your Amazon purchases. We appreciate your kind words!
Kind regards
Pure Card Team
Excellent Surprise
We were not expecting anything and were absolutely thrilled to get £130 on a card. We spent it on groceries and it came in really handy! Thank you!
20 september 2026
Antwoord van Purecard
Hello,
Thank you for your wonderful feedback!
We are so delighted to hear that the card came in handy for your groceries and that you were thrilled with it. We appreciate you sharing your positive experience.
Kind regards
Pure Card Team
Easy to register and use
Excellent experience: Easy to set up and use and straightforward making purchases online. No problems encountered at all.
The registering setup was very simple and communications were useful and informative without being too much.
Checking and keeping track of balance was also easy.
10 september 2026
Antwoord van Purecard
Hello,
Thank you for leaving a review.
We are so pleased to hear that your experience with us was excellent, from the easy setup and online purchases to the simple registration and informative communications. We are also glad that you found tracking your balance to be easy. Thank you for your wonderful feedback!
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Mark,
Thank you for leaving a review and sorry to hear you are having some issues using your card.
Some retailers do have their own T's & C's which you can view when logged into your Pure Card account, which may of caused issue.
If you would like us to take a deeper look into this for you, please feel free to contact us directly and the team will be happy to assist.
You can pop them a call between 8am to 8pm on 0344 800 6435.
Kind regards
Pure Card Team
It was great having a little extra cash…
It was great having a little extra cash to spend on something else.
28 augustus 2026
Antwoord van Purecard
Hello Miss Temple,
Thank you for leaving a review.
We are delighted to hear that our service provided you with some extra spending money. We appreciate your positive feedback!
Kind regards
Pure Card Team
Super easy
Super easy. Just registered for the card and spent the amount straight away on another shopping platforms gift cards
8 september 2026
Antwoord van Purecard
Hello John,
Thank you for your fantastic review!
We're thrilled to hear that you found the process so easy and were able to use your card for gift cards on other platforms right away.
Kind regards
Pure Card Team
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