I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I tried to use to to argos pay towards a new dryer I have had delivered but when I gave all the card details it declined
I wanted to use card to pay towards my new dryer but it declined transaction
28 oktober 2026
Antwoord van Purecard
Hello Constance,
Thank you for taking the time to leave a review.
Our cards like exactly like a bank card and many online retailers will not allow you to make part payments. You are able to purchase gift cards so this is an option if you wish to use the balance towards a larger purchase.
Kind Regards
Pure Card Team
Antwoord van Purecard
Hello Terence,
Thank you for taking the time to leave a review.
We notice you have an activated virtual card.
If you need assistance with using it or how to get your card details, Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 or pop us an email via the contact form here: https://www.purecard.com/help/ContactForm.
Kind Regards
Pure Card Team
Have been given £75 to spend by BT but…
Have been given £75 to spend by BT but Holland and Barrett will not accept £35. Yet they take Mastercard. I am most upset.
27 oktober 2026
Antwoord van Purecard
Hello Mrs Hanratty,
Thank you for taking the time to leave a review.
If you require assistance with your card, our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind Regards
Pure Card Team
when I tried to spend money online,it…
when I tried to spend money online,it fails .very annoyed.
27 oktober 2026
Antwoord van Purecard
Hello Saurabh,
Thank you for taking the time to leave a review and we are sorry to hear that you are having difficulties using your card.
If you require assistance, please call 0344 800 6435 and one of our customer service team will be able to help you.
Kind Regards
Pure Card Team
Really good wifi strong
26 oktober 2026
Antwoord van Purecard
Hello Ismael,
Thank you taking the time to leave a review.
We hope that you are enjoying the reward card.
Kind Regards
Pure Card Team
The reward card worked perfectly and…
The reward card worked perfectly and would work anywhere you try it. No issues at all five stars
20 oktober 2026
Antwoord van Purecard
Hello Conor,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
Really difficult to spend day to day
Really difficult to spend day to day, would be easier if able to add to digital wallet
26 oktober 2026
Antwoord van Purecard
Hello Mike,
Thank you for taking the time to leave a review.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present, and as most Pure cards are also digital it removes the ability for them to be contactless.
Kind Regards
Pure Card Team
Brilliant idea
26 oktober 2026
Antwoord van Purecard
Hello Annette,
Thank you for taking the time to leave a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
Reward card worked OK
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash could be added to allow for more significant purchases. Overall happy with the bonus.
16 oktober 2026
Antwoord van Purecard
Hello Martin,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media at this time.
We are glad to hear that you enjoyed using your card.
Kind Regards
Pure Card Team
We were given this after a miss selling…
We were given this after a miss selling by BT and informed we could use this anywhere turns put only use on BT or EE products
18 september 2026
Antwoord van Purecard
Hello Mrs Bateley,
Thank you for taking the time to leave a review.
The Pure Card is virtual and works very similar to most pre-paid Mastercards. It can be used in many stores on lots of items including vouchers.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by login into your Pure account that was created to activate the card.
You can also contact our customer service team directly for more help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind Regards
Pure Card Team
It would be great if it had a bar code…
It would be great if it had a bar code for easier use in shops.
25 oktober 2026
Antwoord van Purecard
Hello James,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
Kind Regards
Pure Card Team
I would recommend BT
I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my front door. Had to then wait three weeks but they dug the hole fitted the cable filled the hole. I then had another three weeks for the engineer to come and connect the outside to the inside. So it has taken a while it gets internet BT were good with communication and so far it's working well.
9 oktober 2026
Antwoord van Purecard
Hello Richard,
Thank you for taking the time to leave a review.
We are sorry to hear about the issues you have had with your BT installation but we hope that you have enjoyed using your reward card.
Kind Regards
Pure Card Team
Antwoord van Purecard
Hello Avril,
Thank you for taking the time to leave a review.
We are glad to hear that you are enjoying your reward card.
Kind Regards
Pure Card Team
I was not able to used it when I…
I was not able to used it when I approached companies to purchase goods. I was told they never heard of paying for items with virtual card. I had to refer back to BT for assistance.. Very frustrating.
20 oktober 2026
Antwoord van Purecard
Hello Empress,
Thank you for taking the time to leave a review.
If you require assistance, our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind Regards
Pure Card Team
Antwoord van Purecard
Hello Christopher,
Thank you for taking the time to leave a review.
We are really pleased to hear that you like our product and we hope that you find it easy to use as well.
Kind Regards
Pure Card Team
Antwoord van Purecard
Hello Dorothy,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
No problem using the card that’s the…
No problem using the card that’s the important part
24 oktober 2026
Antwoord van Purecard
Hello Philip,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
Antwoord van Purecard
Hello Richard,
Thank you for taking the time to leave a review.
We are glad to hear that you are enjoying your reward card.
Kind Regards
Pure Card Team
To access the card was difficult for an…
To access the card was difficult for an older person who is lacking in IT skills and know how.
The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty in using it on line
I wonder whether the card has been designed in this way with limited usage so that people won’t be able to use it .
I have given up!
24 oktober 2026
Antwoord van Purecard
Hello Alan,
Thank you for taking the time to leave a review.
We are sorry to hear that you are having difficulties using your card. If you require assistance, our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind Regards
Pure Card Team
It was straightforward and simple to…
It was straightforward and simple to claim my reward
21 september 2026
Antwoord van Purecard
Hello Mary,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.