I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Purecard
Hello Richard,
Thank you for taking the time to leave a review.
We are glad to hear that you are enjoying your reward card.
Kind Regards
Pure Card Team
To access the card was difficult for an…
To access the card was difficult for an older person who is lacking in IT skills and know how.
The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty in using it on line
I wonder whether the card has been designed in this way with limited usage so that people won’t be able to use it .
I have given up!
24 oktober 2026
Antwoord van Purecard
Hello Alan,
Thank you for taking the time to leave a review.
We are sorry to hear that you are having difficulties using your card. If you require assistance, our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind Regards
Pure Card Team
It was straightforward and simple to…
It was straightforward and simple to claim my reward
21 september 2026
Antwoord van Purecard
Hello Mary,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
Not very happy
Not very happy! I have lost count of emails sent re getting a password. The annoying time limit to deal with the instructions. Then comes the sheer agony of telephone calls,the list goes on,Not a happy new bt customer today,yesterday and the day before 22,21.,20
21 oktober 2026
Antwoord van Purecard
Hello Alan,
Thank you for taking the time to leave a review.
If you require assistance, our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind Regards
Pure Card Team
Have not had chance to use it yet.
23 oktober 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We hope that when you get around to using it, that you find it easy and simple.
Kind Regards
Pure Card Team
Not sure how easy it is to use
Not sure how easy it is to use, would refer credit to my BT account instead
23 oktober 2026
Antwoord van Purecard
Hello Ian,
Thank you for taking the time to leave a review.
If you require assistance with your virtual card, our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com.
Kind Regards
Pure Card Team
Unfortunaletly I haven’t been able to…
Unfortunaletly I haven’t been able to use the reward card doesn’t seem to work
16 oktober 2026
Antwoord van Purecard
Hello Michelle,
Thank you for taking the time to leave a review.
If you require assistance, please do feel free to contact the team. Our Pure Card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email info@purecard.com.
Kind Regards
Pure Card Team
Absolutely rubbish
Absolutely rubbish. I’ve lost a £25 prepaid visa because I have to register 2 separate accounts and have no idea of log in details for the 2nd one. Have never had to this before but now Mistplay has changed the platform it uses it’s getting harder to claim my winnings. I’ve always been able to add them to the same account before but Purecard don’t seem to be able to do this for some unknown reason
22 september 2026
Antwoord van Purecard
Hello Angela,
Thank you for taking the time to write a review.
We only allow one card per account and cannot combine cards so a new account is required each time you receive a card.
Please do not hesitate to contact our customer service team, if you require any further assistance.
Kind Regards
Pure Card Team
Never used an e card before and it eas…
Never used an e card before and it eas so easy making a purchase
20 oktober 2026
Antwoord van Purecard
Hello Taylor,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
You're out of luck if you have an Apple product
Great card in the fact you can use it online but annoying that you can't use your Apple wallet only Gpay. So if you have Android then great news but not so much if you have an iPhone.
22 oktober 2026
Antwoord van Purecard
Hello Scott,
Thank you for taking the time to leave a review.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present, and as most Pure cards are also digital it removes the ability for them to be contactless.
Kind Regards
Pure Card Team
The card was issued promptly
The card was issued promptly, but could only be used online and had limitations regarding split payments.
In the end I decided to use the card to purchase a sainsburys gift card. I then used the gift card together with my nectar card and sainsburys wine offer to purchase 21 bottles of wine ...happy days.
16 oktober 2026
Antwoord van Purecard
Hello Mjy,
Thank you for taking the time to leave a review.
This card does work in the same way as a bank card and a lot of retailers will not allow you to use part payment for online transactions.
We are glad that you have been able to spend the balance.
Kind Regards
Pure Card Team
I don't like that I can't add it to my…
I don't like that I can't add it to my Google wallet and it's a pain trying to find out how much is left on it. Plus it's hardly accepted anywhere. Declined several times. Never again.
15 oktober 2026
Antwoord van Purecard
Hello Sally,
Thank you for taking the time to leave a review.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present, and as most Pure cards are also digital it removes the ability for them to be contactless.
To check your balance, you need to log in to your Pure Card account that you created when you first registered your card and select the 'My Card' option.
Kind Regards
Pure Card Team
Not used it yet ??
22 oktober 2026
Antwoord van Purecard
Hello Christine,
Thank you for taking the time to leave a review.
We hope that when you do get to use the card that you find it easy to use.
Kind Regards
Pure Card Team
Let's make spending on it as hard as possible?
Got as part of a broadband offer. A £120 gift card from BT that can only be used online or via telephone purchases. The site the link takes you to to register the card is flagged by Google as insecure and when I finished setting up the card it has me as Mrs. Not Mr. Going to try to use it for an Amazon purchase for something I don't really need or want, but after the hoops I've had to jump through I'm expecting it to be declined. Would it be truly impossible to add the card to a Google or Apple wallet and spend on necessities in a supermarket or in a high street shop? Yep, you guessed it. Not possible.
4 oktober 2026
Antwoord van Purecard
Hello Craig,
Thank you for taking the time to leave a review.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present, and as most Pure cards are also digital it removes the ability for them to be contactless.
Kind Regards
Pure Card Team
Antwoord van Purecard
Hello Catherine,
Thank you for taking the time to write a review.
We are pleased to hear you found the card quick and easy to use with no hassle.
Kind Regards
Pure Card Team
Won't accept logging in and declining payments
At first it was fine and I managed to buy an item but still had plenty of money left on my card. Now its not accepting my logging details a declined a payment I was making online, even though I had more than enough left on the card for it
20 oktober 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We are sorry to hear you are having some issues spending your card. If you would like the team to investigate please do get in touch directly - they'll be happy to help.
In the meantime we have popped you out a username reminder and password reset in hopes you can get yourself logged in correctly.
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We are pleased that you found the card easy to set up.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind regards
Pure Card Team
Can not spend at shop that I want
1 oktober 2026
Antwoord van Purecard
Hello Val,
Thank you for taking the time to leave a review and sorry to hear our card doesn't cover the shop that you wish to use.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard. You can see our partner list and T's & C's when logged into the account you created when activating the card, so hopefully there will be another retailer you can find some goodies.
More information needed on our help page here: https://help.purecard.com/
Kind regards
Pure Card Team
Excellent
Excellent. Very useful only downside is you cant top up so have to lots of different accounts. But it's good.
16 oktober 2026
Antwoord van Purecard
Hello Teresa,
Thank you for leaving a review.
We are glad you enjoyed your experience and appreciate your positive feedback. We will be sure to pass along your feedback regarding multiple accounts.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Gill,
Thank you for taking the time to leave a review.
We appreciate you positive words regarding usage of our card.
Kind regards
Pure Card Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.