I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
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Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Maureen,
Thank you for leaving a review.
We thank you for the feedback. We're happy to hear that our product was very simple and easy for you to operate.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Teresa,
Thank you for leaving a review.
We are glad you enjoyed your experience. Thank you for your positive feedback, and we hope you continue to enjoy using our product.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Sarah,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found the initial process smooth and simple to navigate. Your positive review is greatly appreciated!
Kind regards
Pure Card Team
Not card value …
I spent £46.90 on line at Morrisons they take 5%incase weight difference or a replacement is made I bought two bottles of spirits two tub of chocolates didn’t apply but that’s what they do it goes back so could no spend £50
11 oktober 2026
Antwoord van Purecard
Hello John,
Thank you for taking the time to leave a review and sorry to hear you are having some issues with your card and spending the value.
If you would like the team to investigate this for you, please to feel free to contact the team who will be happy to help.
Please note however, the card does have some spending rules (provided by the retailers). You can view all the Ts &C's for spending when logged into the account you created to activate the card.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Really helped with shopping I needed to…
Really helped with shopping I needed to get in that day especially for my kids
5 oktober 2026
Antwoord van Purecard
Hello Skye,
Thank you for leaving a review.
We are so glad to hear that our service made your shopping trip much easier and helped you get everything your children needed for the day. Thank you for sharing your wonderful experience with us.
Kind regards
Pure Card Team
A great idea having a temp Mastercard…
A great idea having a temp Mastercard was so easy to use and works anywhere unlike most vouchers
25 september 2026
Antwoord van Purecard
Hello Anthony,
Thank you for taking the time to leave a review.
We are delighted to hear that you found the temporary card so convenient to use and appreciated its flexibility compared to standard vouchers.
Kind regards
Pure Card Team
I’ve tried to use it snd it will not go…
I’ve tried to use it snd it will not go through as payment. After 5 times trying to pay.
Very frustrating to set up and to be honest took
More time than I would have liked to spend on a gift card.
Still not used it.
10 oktober 2026
Antwoord van Purecard
Hello Sue,
Thank you for taking the time to leave a review and sorry to hear you are having some issues with your card and spending the value.
If you would like the team to investigate this for you, please to feel free to contact the team who will be happy to help.
Please note however, the card does have some spending rules (provided by the retailers). You can view all the Ts &C's for spending when logged into the account you created to activate the card.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Great reward
Great reward, used to buy shopping gift cards for our food shops so saved a bit of money this month
15 oktober 2026
Antwoord van Purecard
Hello Bethan,
Thank you so much for your feedback.
We are happy to hear that using our rewards helped you save money on your grocery shopping this month. We appreciate your support.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear your positive feedback about our Pure Card card.
Kind regards
Pure Card Team
HATE IT
I hate that Mistplay switched over to this. Can't get a contactless card anymore and I feel scammed. I'm so angry that I wasted all those units on THIS rubbish card. If I'd known ahead of time I wouldn't have redeemed this. Absolutely ridiculous.
17 september 2026
Antwoord van Purecard
Hello Kinga,
Thank you for taking the time to leave a review and sorry to hear you feel this way about your reward.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help
Kind regards,
Pure Card Team
It is really complicated to access and…
It is really complicated to access and I do not like the fact that it is only a virtual card.
13 oktober 2026
Antwoord van Purecard
Hello Carole,
Thank you for leaving a review and providing your experience with the card.
We do work closely with our partners at BT and will make sure pass along your feedback regarding the initial claiming of the card.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
I have used Pure Card twice now after…
I have used Pure Card twice now after accruing money from playing in-app games. It's been really easy to access and use online. (Online only, it appears) That is perfectly ok as I have used it for our furbabies. The only thing I would like them to improve is this: each time a new amount generates a Pure Card, it provides a new one. It would be useful if one card could be used so leftover amounts could accrue for future use. I want to recommend the Play app and the Pure Card in my creator content.
13 oktober 2026
Antwoord van Purecard
Hello Melanie,
Thank you for taking time to leave a review.
We are happy to hear that you have had such a smooth experience using your rewards online for your pets. Thank you for taking the time to share your positive feedback with us and for considering us for your creator content. Valuable input like yours helps us identify ways to enhance our service, and we will certainly share this idea with our development team for future consideration.
Kind regards
Pure Card Team
Sham
I wanted to buy an item for £69 so with my £50 card I thought that I could pay the additional £19. It is not allowed. I phoned customer service which was a completely wasted waste of time. It feels like a con. Lots of hoopla about a £50 card which you can’t use
12 oktober 2026
Antwoord van Purecard
Hello Frank,
Thank you for taking the time to leave a review.
We do appreciate your feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Difficult
This card is probably really good for young people but as I am a pensioner it is difficult to use
4 oktober 2026
Antwoord van Purecard
Hello Mr Bailey,
Thank you for taking the time to leave a review and you honest feedback.
We do try to make activating and using the card as seamless as possible, however we do under not being super tech savvy can hold you back.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Mark,
Thank you for taking the time to leave a review.
We do hope you manage to spend the reward on something nice for yourself.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Exceeded my expectations
Obtaining the pure card was seemless! The money was allocated and loaded onto our card immediately.
Safe and secure 10/10
9 oktober 2026
Antwoord van Purecard
Hello Paul,
Thank you for taking the time to share your feedback.
We are thrilled to hear that getting your card was such a smooth process, that your funds were available right away, and that you felt complete confidence in the security of our service.
Kind regards
Pure Card Team
Pure card
Once you finally have ur card all is fine, but it's such a faff to get it, you have to enter your personal details all the time. Its like your setting up a new account each time, when it would be easier to recognise your details if done before, letting u straight in and the card therefore without going bk and forward putting codes in etc
12 oktober 2026
Antwoord van Purecard
Hello Leigh,
Thank you for taking the time to leave a review.
We do appreciate your feedback regarding login into your account, however we always make sure there is a high security threshold to keep you details safe.
We will be sure to pass along your feedback for you.
Kind regards
Pure Card Team
Card was easy to use.
Card was easy to use.
Ordered an air fryer on line at Asda.
Just have normal details as you would any card.
Thank you
3 oktober 2026
Antwoord van Purecard
Hello Sylvia,
Thank you for sharing your experience.
We are delighted to hear that making your online purchase went smoothly and that completing the payment process was simple and straightforward. Your positive feedback is greatly appreciated.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review and sorry to hear you were having some issues with our website.
If you need any help with anything please do feel free to contact the the customer service team directly, however we have checked and all should be working as intended.
You are more than welcome to let us know if this isn't what you are experiencing and we will investigate further.
Kind regards
Pure Card Team
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