I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Reward card is a nice bonus
Reward card is a nice bonus. Took a while before up and running. Used card to buy an item with no problems and still plenty of credit. Balance remaining look forward to using again.
11 oktober 2026
Antwoord van Purecard
Hello David,
Thank you for your review.
We are glad to hear that you are enjoying your reward card and were able to make a purchase without any issues. We appreciate your feedback regarding the delay in getting the card set up.
We hope you enjoy using your remaining balance.
Kind regards
Pure Card Team
I found it very beneficial but it’s a…
I found it very beneficial but it’s a shame unable to download the card to phone so it could be used in a shop only online
8 oktober 2026
Antwoord van Purecard
Hello Deborah,
Thank you for sharing your feedback with us.
We are glad to hear that you found the service beneficial. We understand it would be much more convenient if the card could be added to your phone for in-store purchases, and we apologize for any disappointment this has caused. We have shared your suggestion with our team as we continually look for ways to improve our offerings.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Julie,
Thank you for leaving a review.
We are pleased to hear you found the card easy to use and really appreciate your positive feedback.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Alan,
Thank you for taking the time to leave a review and you honest feedback.
We do try to make activating and using the card as seamless as possible, however we do under not being super tech savvy can hold you back.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
The BT reward purecard is easy to use
The BT reward purecard is easy to use , only thing that is disappointing is it’s online only to shop with .
10 oktober 2026
Antwoord van Purecard
Hello Allison,
Thank you for taking the time to leave a review.
We are please you are generally happy with your card, however it is only offered in a digital format so can only be used online.
Kind regards
Pure Card Team
It has been great for online shopping
It has been great for online shopping
Thank you 🙏
10 oktober 2026
Antwoord van Purecard
Hello Phil,
Thank you for taking the time to leave a review.
We are so glad to hear that your experience with making purchases on the internet has been so seamless and positive. Thank you very much for sharing your great feedback with us.
Kind regards
Prue Card Team
Antwoord van Purecard
Hello Mark,
Thank you for taking the time to leave a review.
We are delighted to hear that you found the process straightforward and appreciated our clear updates. Your positive feedback means a lot to us!
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We are glad you enjoyed your experience. We appreciate your feedback on using our service to conveniently handle your utility payments.
Kind regards
Pure Card Team
Impossible to login
Impossible to login all the links lead back to BT marketing - already a customer so why link back to buying BT??
9 oktober 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review and sorry to hear you were having some issues with our website.
If you need any help with anything please do feel free to contact the the customer service team directly, however we have checked and all should be working as intended.
You are more than welcome to let us know if this isn't what you are experiencing and we will investigate further.
Kind regards
Pure Card Team
Well I’ve logged in and trying to check…
Well I’ve logged in and trying to check my card details so I can purchase something and it says request unsuccessful
9 oktober 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review and sorry to hear you were having some issues with our website.
If you need any help with anything please do feel free to contact the the customer service team directly, however we have checked and all should be working as intended.
You are more than welcome to let us know if this isn't what you are experiencing and we will investigate further.
Kind regards
Pure Card Team
Only issue is inability to use for part…
Only issue is inability to use for part payment .Resolved by buying gift voucher to same value then using that.
30 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to write a review and we are sorry you are disappointed in the way you can use the card.
We do appreciate your feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind Regards
Pure Card Team
Took 6 months to get
Took 6 months to get. Had to call BT over and over again, got passed around. Nightmare
9 oktober 2026
Antwoord van Purecard
Hello James,
Thank you for taking the time to leave a review and sorry to hear you it took a while to receive your card.
We do appreciate your feedback and hope you find spending the reward smooth and easy.
Kind regards
Pure Card Team
Had a problem first time trying to…
Had a problem first time trying to register. Phoned up and a very helpful lady sorted the problem very quickly which was a software glitch affecting BT clients. Have now used the card to make my first purchase and went through perfectly so thank you BT
20 augustus 2026
Antwoord van Purecard
Hello Tony,
Thank you for taking the time to leave a review.
We are glad you enjoyed your experience after the initial setup issue was resolved. It is wonderful to hear that our support team was able to assist you so efficiently with the technical hiccup and that your subsequent transaction went smoothly. Thank you very much for sharing your positive feedback with us. We appreciate your patience during the registration process, and we remain committed to providing you with seamless service for all your future transactions.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for leaving a review.
We are pleased to hear you were happy with your card and appreciate your positive feedback.
Kind regards
Pure Card Team
Refused to activate the card
9 oktober 2026
Antwoord van Purecard
Hello Stephen,
Thank you for taking the time to leave a review and sorry to hear you are having some issues with your card.
Please could you contact the customer service team directly and they will be happy to help guide you and investigate any issues that you are having.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Do not know how to use
Do not know how to use, and instead, why not give credit to my BT account, simple and easy.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Everything was easy from start to…
Everything was easy from start to finish no complaints at all
1 oktober 2026
Antwoord van Purecard
Hello Sarah,
Thank you for taking the time to leave a review.
We are so happy to hear that your experience was smooth and hassle-free throughout the entire process. We truly appreciate your positive feedback!
Kind regards
Pure Card Team
Yes used most of it & still some to go
Yes used most of it & still some to go
Easy enough to use
Thank You
A lovely gift for joining
8 oktober 2026
Antwoord van Purecard
Hello Agnes,
Thank you for taking the time to share your positive feedback.
We are so pleased to hear that you enjoyed receiving your joining gift and found it simple to use. Your kind words are truly appreciated.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Miriam,
Thank you for taking the time to leave a review.
We are happy to hear that you enjoyed treating yourself with us.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Diambu,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
If you login to your account and click the card info tab, you will be able to view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
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