I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Purecard
Hello Miriam,
Thank you for taking the time to leave a review.
We are happy to hear that you enjoyed treating yourself with us.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Diambu,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card yet.
The BT Pure Card is virtual, meaning that it will not be arriving via the post. Instead, it will be sent to you via email.
If you login to your account and click the card info tab, you will be able to view the card numbers so you can spend it online.
Should you need a little more help, please do feel free to contact the team. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
It saved me the expense of spending my…
It saved me the expense of spending my own money
8 oktober 2026
Antwoord van Purecard
Hello Mark,
Thank you for leaving a review.
We are happy to hear that our service helped you manage your personal finances effectively. Thank you for your feedback!
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Tracy,
Thank you for leaving a review.
We do appreciate your positive feedback and are happy you found the card easy to use.
Kind regards
Pure Card Team
I loved the fact that you could spend…
I loved the fact that you could spend your reward at most outlets
8 oktober 2026
Antwoord van Purecard
Hello Gary,
Thank you for taking the time to leave a review.
We are so happy to hear that you enjoyed the flexibility of being able to use your reward across so many different locations. We really appreciate you sharing your positive feedback with us!
Kind regards
Pure Card Team
I was told you could spend it anywhere…
I was told you could spend it anywhere you like, when i went to spend it you can only use in one place & most of the prices are over the amount i got, so have not used it
24 september 2026
Antwoord van Purecard
Hello Alan,
Thank you for taking the time to write a review and we are sorry you are disappointed in the way you can use the card.
One of the benefits of having a digital card is that you can access the card instantly without having to wait for postal delivery but that does come with the restriction of having to use it for online purchases
A lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind Regards
Pure Card Team
Follow the instructions and all will be well.
Whilst not quite as straightforward to go through the process of actually getting the preloaded Mastercard the process of using it was no different than using any credit card.
27 september 2026
Antwoord van Purecard
Hello Robert,
Thank you for taking the time to leave a review.
We appreciate your positive feedback and thoughts regarding the initial setup process for the preloaded card, but we are pleased to know that making transactions was smooth and convenient once you got started.
Kind regards
Pure Card Team
This is so much hassle with large…
This is so much hassle with large amounts of pissing about with codes emails etc. then you can’t use it offline. Pants.
1 oktober 2026
Antwoord van Purecard
Hello,
Thank you for leaving a review and sorry to hear you have had some issues with your card.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Make it a lot easier to use have not…
Make it a lot easier to use have not been able to use it yet problems every time i try
3 oktober 2026
Antwoord van Purecard
Hello Robert,
Thank you for taking the time to leave a review.
We are sorry to hear you are having issues with your card and do appreciate your feedback.
If you need further help, you can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review and we are glad to hear you think the card is great.
We are very sorry but currently, we don't support the ability to add Pure cards to any digital wallets at present, and as most Pure cards are also digital it removes the ability for them to be contactless.
Kind Regards
Pure Card Team
I don't understand how to use it
I don't understand how to use it. I need to call BT to find out and have someone talk me through it. I'd have rather had a solid card like a gift card as I'm not tbatvgoodcwith technology.
5 oktober 2026
Antwoord van Purecard
Hello Elizabeth,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offer as a digital media. We're really sorry if that isn't the right fit for you.
If you need any help with your card, please do feel free to contact our customer service who will be happy to help. Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 or pop us an email via the contact form here: https://www.purecard.com/help/ContactForm.
Kind regards
Pure Card Team
The pure card is easy to use …
The pure card is easy to use when shopping on line. I have not encountered any problems when using it.
4 oktober 2026
Antwoord van Purecard
Hello Mrs Hill,
Thank you for taking the time to share your feedback.
We are delighted to hear that you experienced no issues and found it so simple to complete your transactions online.
Kind regards
Pure Card Team
Very disappinted im stuck at lidl and…
Very disappinted im stuck at lidl and manage to block my self out with the pin number, as what i thought was right but pin block me and then i panic, the pure card operator even thou i had told her it was not possible to pay for my shopping and as it showed on her end its not blocked, then ask me to go to cash point to unblock card, with all this tech she couldnt do it, so i was angre i didnt need this shit after being told i could not top up the card or transfer the little bit of money i had on there, so i got stress and embarrest at shop and politely said to store guy to cancel my order and bow my head in shame. Thanks for making me feel even more crap for not having access for surcruity reasons which is bollocks £6.50 to get milk and summit for my tea tonight. Total shit show
5 oktober 2026
Review zonder uitnodiging
Antwoord van Purecard
Hello Kyle,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have experienced.
Unfortunately, as you haven't left any order details we are unable to look at your account and view which card you have or what exactly has happened here.
If there is anything we can do to help please do contact the team directly who will be able to investigate for you. Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
It was be better if I could add my card…
It was be better if I could add my card to Google pay so I can pay for things when I am out aswell as online
4 oktober 2026
Antwoord van Purecard
Hello Jacqueline,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind regards
Pure Card Team
J'avais reçu une carte visa virtuelle…
J'avais reçu une carte visa virtuelle en juillet par mistplay tout s'est très bien passé. Je viens d'en recevoir une 2e d'un montant de 25€ mais impossible de m'en servir car on me demande les 9 chiffres du mail de purecard, le souci est que je n'ai jamais reçu ce mail. Quand je vais dans mon compte purecard il y a l'ancienne carte visa avec un solde 0€ mais je ne peux pas rajouter la nouvelle je n'ai pas les numéros demandés.
4 oktober 2026
Review zonder uitnodiging
Antwoord van Purecard
Bonjour Tournié,
Merci d'avoir pris le temps de laisser un avis. Nous sommes vraiment désolés d'apprendre que vous n'avez pas reçu votre e-mail.
Pourriez-vous contacter directement notre équipe ? Elle se fera un plaisir de vous aider.
Vous pouvez contacter notre service client à l'adresse INFO@PURECARD.EU
Cordialement,
Pure Card
Difficulty registering the card as you…
Difficulty registering the card as you didn't seem to have my mobile no but once that was sorted no problem in using card
26 september 2026
Antwoord van Purecard
Hello Mrs Burgon,
We appreciate your feedback and are glad you had a positive experience using the card after updating your mobile contact details. We continuously work to improve our setup process for our customers.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Mr Hoffman,
Thank you for taking the time to leave such a great review.
We are delighted to hear that you found the entire process straightforward to configure and seamless to operate. Your positive feedback is greatly appreciated.
Kind regards
Pure Card Team
As promised by BT a reward card would…
As promised by BT a reward card would be sent, activated and go spend. Of course the first shop incentives are to stay within the rewards of the company their brands etc. You can use the spend as a card and make retail purchases anywhere online. Thank you easy to follow and use.
3 oktober 2026
Antwoord van Purecard
Hello,
We are happy to hear that your experience with the promotional card was so smooth and straightforward.
It is wonderful to know that claiming, activating, and using your bonus funds went exactly as expected, both for specific brand offers and for general online shopping. We appreciate you taking the time to share your positive feedback about how easy the entire process was to follow.
Providing seamless and convenient rewards for our customers is always our goal, and we are glad we could deliver on our promise to you.
Kind regards
Pure Card Team
It could of been easier without a virtual card
Life would of been far easier if BT had just sent a voucher with a barcode on to use at a shop. My folks are 87 and I am 58 and found it confusing when all I want was a 50 cashbask for switching to BT from Sky
22 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to share your feedback with us.
We appreciate your feedback and do try to make things as simple as possible.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
No problem with receiving the card on…
No problem with receiving the card on line and an even better one spending it
25 september 2026
Antwoord van Purecard
Hello William,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that acquiring your digital card was seamless and that you enjoyed an even better experience using it to make your purchases. Your positive feedback means a lot to us.
Kind regards
Pure Card Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.