I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Purecard
Hello Mr Hoffman,
Thank you for taking the time to leave such a great review.
We are delighted to hear that you found the entire process straightforward to configure and seamless to operate. Your positive feedback is greatly appreciated.
Kind regards
Pure Card Team
As promised by BT a reward card would…
As promised by BT a reward card would be sent, activated and go spend. Of course the first shop incentives are to stay within the rewards of the company their brands etc. You can use the spend as a card and make retail purchases anywhere online. Thank you easy to follow and use.
3 oktober 2026
Antwoord van Purecard
Hello,
We are happy to hear that your experience with the promotional card was so smooth and straightforward.
It is wonderful to know that claiming, activating, and using your bonus funds went exactly as expected, both for specific brand offers and for general online shopping. We appreciate you taking the time to share your positive feedback about how easy the entire process was to follow.
Providing seamless and convenient rewards for our customers is always our goal, and we are glad we could deliver on our promise to you.
Kind regards
Pure Card Team
It could of been easier without a virtual card
Life would of been far easier if BT had just sent a voucher with a barcode on to use at a shop. My folks are 87 and I am 58 and found it confusing when all I want was a 50 cashbask for switching to BT from Sky
22 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to share your feedback with us.
We appreciate your feedback and do try to make things as simple as possible.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
No problem with receiving the card on…
No problem with receiving the card on line and an even better one spending it
25 september 2026
Antwoord van Purecard
Hello William,
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that acquiring your digital card was seamless and that you enjoyed an even better experience using it to make your purchases. Your positive feedback means a lot to us.
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Dean,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind regards
Pure Card Team
what a nightmare i cant get into my…
what a nightmare i cant get into my card cant use the funds never seen a app work so bad
1 september 2026
Antwoord van Purecard
Hello Kim,
Thank you for taking the time to leave a review.
Sorry to hear you are having issues login into your account. We have popped you out a password reset and username reminder in the hopes that will help.
If you are having trouble with the App, you can also login on your computer here: https://www.purecard.com/
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Virginia,
Thank you for taking the time to leave a review.
We are delighted to hear that you had such a wonderful experience and found everything so simple and straightforward to navigate. Your positive feedback is truly appreciated!
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Steven,
Thank you for leaving a review.
We are glad you enjoyed your experience with our clear and simple guidelines.
Kind regards
Pure Card Team
I’m not very BT reward technical savvy so I’ve…
I’m not very technical savvy so I’ve not found it easy. I haven’t used it yet as I’m not sure what I’m doing. I got a e voucher from John Lewis which was a bar code which you scanned at the til. That was much easier for me
24 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card or barcode, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
The card should be able to be used in…
The card should be able to be used in shops just not on line
1 oktober 2026
Antwoord van Purecard
Hello Marcus,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card or card that worked in store, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
It was a nice surprise to get a Purecard
It was a nice surprise to get a Pure card off BT as a reward for changing to Fibre broadband. I did have problems initially signing up for it and had several attempts before finally signing in. I haven't spent any money yet but looking forward to using it and hoping it works.
8 september 2026
Antwoord van Purecard
Hello Una,
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us. We're glad to hear you received the reward card. We understand that the initial sign-up process was challenging, and we apologize for any difficulty you encountered. We hope you enjoy using your card, and we are confident it will work as expected.
Kind regards
Pure Card Team
Took a while to figure it out
Took a while to figure it out. Once I got the details and added it as a card to spend online it was easy.
1 oktober 2026
Antwoord van Purecard
Hello Alan,
Thank you for your feedback!
We're glad to hear that once you got the hang of it, using the card for online spending became easy and convenient for you. We appreciate you sharing your experience.
Kind regards
Pure Card Team
My purecard
My purecard was sent out after registering with british gas, it was an easy online process
1 oktober 2026
Antwoord van Purecard
Hello Gail,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience and appreciate the feedback.
Kind regards
Pure Card Team
Money towards my holiday
Thank you BT for the reward card for switching to BT , it came in handy as I used it as a payment off my next holiday, easy to use. Thank you
17 september 2026
Antwoord van Purecard
Hello Barry,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience and appreciate the feedback.
Kind regards
Pure Card Team
Can't use the cards
Can't use the cards. Tried to make a payment and a surcharge happened so lost 4.99.
25 september 2026
Antwoord van Purecard
Hello Sophia,
Thank you for taking the time to leave a review.
If you would like a member of staff to investigate for you, please do feel free to contact us on 0344 800 6435 or email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
I never believed it until I bought…
I never believed it until I bought somethings with it. Its amazing, I never experience that with other providers I have used in the past.
23 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We are so happy to hear that our products have exceeded your expectations! It's wonderful to know that your experience with us has been so positive, especially compared to previous providers. We truly appreciate your kind words and your trust in us.
Kind regards
Pure Card Team
My bt reward card
My bt reward was generates soon after my 2nd month with them. It was easy to activate, popped it in my g pay and used just like a debit card for online purchases until it was all gone! Lovely perk to joining BT.
1 september 2026
Antwoord van Purecard
Hello Sarah,
Thank you for leaving a review.
We're so happy to hear how smoothly your Pure Card reward activation went and that you enjoyed using it for your online purchases! We appreciate you sharing your positive experience with us.
Kind regards
Pure Card Team
I have found it difficult to do.With…
I have found it difficult to do.With trying to get pass word username and numbers sent to me.I’m 78 and not very good at technology. Could you make it simpler? Thanks
23 september 2026
Antwoord van Purecard
Hello Mr Philip,
Thank you for taking the time to leave a review.
We do appreciate your honest feedback about the virtual card and do hope you can find away to use it.
If you would like any further help, please do contact our team via phone on 0344 879 1068
Kind regards
Pure Card Team
As a person who is easily confused with…
As a person who is easily confused with most things associated with online instructions, I was pleasantly surprised how easy the process was.
From recovering the virtual card to spending it was really easy
28 september 2026
Antwoord van Purecard
Hello Peter,
Thank you for sharing your positive experience!
We are delighted to hear that you found the process of recovering and spending your virtual card so easy, especially given your initial concerns with online instructions. We appreciate your feedback!
Kind regards
Pure Card Team
Gift Card
I am not very good with technology and needed assistance to set it up.I will need more assistance to use it.So it is all a bit of a nuisance.Pity there wasn,t an alternative method of reward.
19 september 2026
Antwoord van Purecard
Hello Christopher,
That you for taking the time to leave a review and we do appreciate your feedback about the card usage.
Pure Card is only offered (in this case) as a digital media, however we do appreciate that not ever is tech savvy. If you do need some help for our team, you are always free to reach out via telephone. They will be happy to help.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068
Kind regards
Pure Card Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.