I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wouldn't work on card reader instore…
Wouldn't work on card reader instore when attached to my curve wallet and couldn't add it to my Samsung wallet.
24 september 2026
Antwoord van Purecard
Hello Andy,
Thank you for taking the time to leave a review.
As the card is digital, it can only be used for online purchases. Also as of the moment we do not support digital wallets, however we will be sure to pass along your valuable feedback and experiences.
Kind regards
Pure Card Team
Pure Card - BT expect you to resolve issues
Never received it - had to keep calling and then was told to call your third party - still had to call BT back - used to work in customer service - felt like me had to solve until i go through to the last person who sorted it out - bit of a trial
Re your reply below - no i followed the email and all the instructions that want the issue - please dont try and offloaf the issue onto me - BT got it wrong !!! Dont just reply without knowing in full the issues as you dont like poor reviews !!!
29 september 2026
Antwoord van Purecard
Hello Andrew,
Thank you for taking the time to leave a review.
Due to the Pure Card being digital, customers do sometimes miss the email as they are expecting a physical card through the door.
we can see that you have now managed to spend the card which we are pleased with, and will certainly pass your feedback along for you.
Kind regards
Pure Card Team
Unless you want an expensive bt product…
Unless you want an expensive bt product ie a Garmin watch, this is a waste of time tbh
29 augustus 2026
Antwoord van Purecard
Hello Marianne,
Thank you for taking the time to leave a review.
The Pure Card is virtual and works very similar to most pre-paid Mastercards. It can be used in many stores on lots of items including vouchers.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by login into your Pure account that was created to activate the card.
You can also contact our customer service team directly for more help.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I haven’t been able by reward card. connect to my…
I haven’t been able to connect to my reward card.
There is no helpful advice on how to do this.
Please contact me and tell me how I can find it.
28 september 2026
Antwoord van Purecard
Hello Diana,
Thank you for taking the time to leave a review.
Your Pure Card is all active and ready to go, you just need to login to the Pure account you created and go to the 'Card Info' tab to get the necessary numbers.
We have popped you out a password reset and user name reminder to help you get back in.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Colin,
Thank you for taking the time to leave a review.
We do appreciate your positive feedback and hope you enjoying spending your reward.
Kind regards
Pure Card Team
I used mine like a normal credit card.
I used mine like a normal credit card.
Excellent
28 september 2026
Antwoord van Purecard
Hello Stephen,
Thank you for leaving a review.
We're happy to hear that our card is working so well for you! We appreciate your positive feedback.
Kind regards
Pure Card Team
Unable to use
Well, I offered to buy a dress for my wife at John Lewis. Despite all their efforts I could net use the card. Eventually my wife had to pay and I was embarrassed! Perhaps some advice on usage would be appreciated. Maurice
28 september 2026
Antwoord van Purecard
Hello Maurice,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had spending your card.
If you would like more information on how you can use your card, please feel free to view our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
A load of poch did not make it clear to…
A load of poch did not make it clear to redeem drove me nuts
6 september 2026
Antwoord van Purecard
Hello Christopher,
Thank you for taking the time to leave a review.
We are sorry to hear you had some initial struggles with your card. We appreciate your feedback and will certainly pass it forward for you.
Kind regards
Pure Card Team
Can only use online
4 stars because I can only use it online and can’t use it as a part payment
28 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We do appreciate your feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Once I got to understand how the card…
Once I got to understand how the card worked and it was downloaded was fairly straightforward
14 september 2026
Antwoord van Purecard
Hello Juris,
Thank you for leaving a review.
We're glad to hear that once you understood how the card worked and it was downloaded, the process became straightforward for you. We appreciate your feedback.
Kind regards
Pure Card Team
This has been a welcomed extra after…
This has been a welcomed extra after moving house! It allowed me to buy the rug I wanted. Easy to download and use with lots more places to spend it than I realised. Thank you BT.
21 september 2026
Antwoord van Purecard
Hello Janine,
Thank you for your wonderful feedback!
We are delighted to hear that our reward card was a welcome extra after your move and allowed you to purchase the rug you wanted. It's great to know you found it easy to download and use, with more spending options than you expected.
Kind regards
Pure Card Team
Hopeless
Hopeless. Much too complicated to access the card, No idea how to spend it. cant the money just added to my account
28 september 2026
Antwoord van Purecard
Hello Mrs Davies,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Natalie,
Thank you for taking the time to leave a review.
We're so happy to hear you had a great experience with our product! We appreciate your positive feedback.
Kind regards
Pure Card Team
Just hard to work out
Just hard to work out, needs to be simpler to understand, got £75 and still haven't used it yet 🙃
18 september 2026
Antwoord van Purecard
Hello David,
Thank you for taking the time to leave a review.
We do appreciate your feedback and will be sure to pass it along to the team as they are always looking for ways to improve the service on offer.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Mistplay gave me a £10 MasterCard and…
Mistplay gave me a £10 MasterCard and the only way to access it is through pure card. 3 days later and still can't register. I've tried everything. Looks like I've lost my money. Tried the phone number and email. Still nothing. One week later no solution actually lost my money. This site is definitely a scam
27 september 2026
Review zonder uitnodiging
Antwoord van Purecard
Hello Barry,
Thank you for taking the time to leave a review.
We are sorry to hear you are having issues activating your card.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
We're so pleased to hear that you found our virtual card easy to set up and that you'll be using it again! We appreciate your positive feedback.
Kind regards
Pure Card Team
Dont get a physical card so have tk…
Dont get a physical card so have tk online shop
27 september 2026
Antwoord van Purecard
Hello Pauline,
Thank you for taking the time to leave a review.
We do understand that some customers would prefer a physical card, however on this occasion the Pure Card is only offered as a digital media meaning it can only be used online.
We'll be sure to pass along your feedback for further consideration.
Kind regards
Pure Card Team
Had to set up am account to access the…
Had to set up am account to access the card details, Every time I try to log in to the account it says log in details are incorrect, ive changed the password several times & been back & forth countless tomes by email trying to sort out the situation & getting nowhere. Ive had the card for over a week but cant use it, awful service
18 september 2026
Antwoord van Purecard
Hello Laura,
Thank you for taking the time to leave a review.
We are sorry to hear you are having trouble login in to your account. We have popped you out a user name reminder and password reset in hopes that it helps, however please do contact our customer care team directly if you are still having issues.
Our Pure Card customer service team are available Monday to Friday 8am to 8pm and can be reached on telephone number: 0344 800 6435 and email here: www.purecard.com/help/ContactForm
Kind regards
Pure Card Team
Antwoord van Purecard
Hello David,
Thank you for taking the time to leave a review.
We're so pleased to hear that you found the download process straightforward and that everything worked perfectly for you. We appreciate your positive feedback!
Kind regards
Pure Card Team
Really easy to use and check the…
Really easy to use and check the balance. It is accepted everywhere online.
27 september 2026
Antwoord van Purecard
Hello Catia,
Thank you for taking the time to leave a review.
We're delighted to hear that you find it easy to use and check the balance, and that it's accepted widely online. We appreciate your positive feedback!
Kind regards
Pure Card Team
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