I had issues with getting fiber with one company saying they will need to dig up my neighbours garden. BT came did their checks and found there was a blockage in my line but it was just outside my fro... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Initially comms was very confusing. I kept receiving emails to activate card but could find it within my account. When I called, the agent clarified after checking it would go live on or past my int... Toon meer
Bedrijf heeft geantwoord
Having £135 to spend as a bonus was good and the system worked OK making 2 separate purchases online. It would be better if the system could be used for face to face transactions and if extra cash cou... Toon meer
Bedrijf heeft geantwoord
To access the card was difficult for an older person who is lacking in IT skills and know how. The card is unusual as it has no expiry date or 3 digit security number and so I am having difficulty... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pure Card is our brand for our prepaid solution. It is a Mastercard® prepaid card given to end recipients for a range of different reasons, including a customer reward or an employee benefits solution. Your card may be known as a different name where we have branded it on behalf of the client.
Contactgegevens
Verenigd Koninkrijk
- purecard.com
3,5
Gemiddeld
3K reviews
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Antwoord van Purecard
Hello Barbara,
Thank you for taking the time to leave a review.
We're delighted to hear you found everything easy to initiate and spend. We appreciate your positive feedback!
Kind regards
Pure Card Team
I would like someone from BT to contact…by
I would like someone from BT to contact me. After several attempts to verify my card, I have no idea if it is activated. Please help.
27 september 2026
Antwoord van Purecard
Hello Paul,
Thank you for taking the time to leave a review.
Taking a look we can see that the card is registered and activated correctly.
If you would like to speak to someone about your card, please do feel free to contact the team.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I tried to use your card and couldn’t
I tried to use your card and couldn’t . I feel if you want to repay your customers , could you just not give them a gift card like other companies do which can be used in the supermarkets .
Your card is a lot of faff …,,
26 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
Pure Card is a virtual/digital card loaded with funds to spend and can be used online like any other Mastercard.
You can find the relevant card numbers via your login that you created to activate the card under the 'card info' tab, which you use at checkout like any standard transaction.
You can find out all the information needed on our help page here: https://help.purecard.com/ - or by contacting our customer service team directly.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Great service with the bonus £50
Great service with the bonus £50, great for getting a few bit for my new place.
9 september 2026
Antwoord van Purecard
Hello Stacy,
Thank you for your wonderful review!
We're so happy to hear that the bonus was helpful for furnishing your new place. We appreciate your feedback!
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Charles,
Thank you for taking the time to leave a review.
We're happy to hear that you appreciate receiving the card. Your positive feedback is truly valued by us.
Kind regards
Pure Card Team
More hassle than it's worth.
Given a £40 reward card which seems nice. But it acts like a virtual Mastercard. You cant add funds to it and you cant use it to part pay online. So anything you buy has to be exactly that amount. You can buy a gift card but most amounts arent customisable and gift cards often exist in fixed amounts. £40 is an off amount and so gift cards dont often exist in that amount. More hassle than it's worth and I think BT count on that.
26 september 2026
Antwoord van Purecard
Hello Alex,
Thank you for taking the time to leave a review.
We do appreciate your feedback, however a lot of retailers will not allow you to use part payment for online transactions. There is an option to purchase gift cards with this card, just make sure that the remaining balance of the transaction matches the balance of the card, so you can use the whole amount.
Kind regards
Pure Card Team
Quick efficient informative which made…
Quick efficient informative which made the use of the card very easy. Excellent that you can use the card anywhere really
18 september 2026
Antwoord van Purecard
Hello Mary,
Thank you for taking the time to leave a review.
We're delighted to hear that you found the card easy to use and appreciate your positive feedback about its versatility.
Kind regards
Pure Card Team
I was very happy to get my reward card…
I was very happy to get my reward card and have used some of the credit to buy things for my new house.The process was fairly easy and I look forward to spending the rest,
19 september 2026
Antwoord van Purecard
Hello Mr Wilson,
Thank you for taking the time to share your positive experience!
We are delighted to hear that your reward card has been useful for furnishing your new home and that the process was straightforward. We hope you continue to enjoy using it!
Kind regards
Pure Card Team
Downloaded voucher to Amazon gift card…
Downloaded voucher to Amazon gift card using codes ..veryeasytodo ki
24 september 2026
Antwoord van Purecard
Hello Malcolm,
Thank you for your wonderful review!
We are delighted to hear that you found the process of downloading your voucher to an Amazon gift card so easy. We appreciate your positive feedback!
Kind regards
Pure Card Team
No issues using the card
No issues using the card. It has been accepted wherever tried and provides some additional much needed funds for me at this stage of my life
25 september 2026
Antwoord van Purecard
Hello Antonis,
Thank you for taking the time to share your positive experience.
We are delighted to hear that the card has been accepted everywhere you've tried to use it and that it's providing you with much-needed support.
Kind regards
Pure Card Team
Why can't it be downloadable
Why can't it be downloadable to Google wallet, or similar?
It'd be far more in tune with the world as it is.
It feels like BT are trying to prevent us from using it
25 september 2026
Antwoord van Purecard
Hello,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to our product team to investigate further.
We are sorry for the inconvenience.
Kind regards
Pure Card Team
Never received gift card
Never received gift card. When I eventually did it showed as spent already.
25 september 2026
Antwoord van Purecard
Hello Caroline,
Thank you for taking the time to leave a review and sorry to hear there has been inconsistencies with your balance.
If this is the case please contact the team directly to further investigate for you.
Our BT Pure Card customer service team are available Monday to Friday 9am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
Antwoord van Purecard
Hello Diana,
Thank you for taking the time to leave a review.
We're so glad to hear you had such a positive experience and that everything was genuine for you. We truly appreciate your feedback!
Kind regards
Pure Card Team
Seamless service
Seamless service; timely updates on when to expect virtual card; was processed and fast and worked like a normal card ... thank you :)
24 september 2026
Antwoord van Purecard
Hello Bronagh,
Thank you for taking the time to leave a review.
We're delighted to hear that you experienced seamless service and timely updates regarding your virtual card. We appreciate you sharing your positive feedback!
Kind regards
Pure Card Team
I can’t use the card details because…
I can’t use the card details because there is no expiry date
23 september 2026
Antwoord van Purecard
Hello Craig,
Thank you for taking the time to leave a review.
To find your BT Pure Card number, log in to your account at purecard.com and navigate to "View my card" to display the card number, expiry date, and CVV.
For issues or inquiries, contact the BT Reward Card Service team by calling 0344 879 1068 or emailing bt@purecard.com
Kind regards
Pure Card Team
I'm trying to find out if I have used…
I'm trying to find out if I have used my card but when I try to log in my details are not recognised
23 september 2026
Antwoord van Purecard
Hello Ian,
Thank you for leaving a review.
We have popped you out a password reset and username reminder so you can gain access to your account.
If you are having any issues, please do feel free to get in touch with the team who will happily help you out.
Our BT pure card customer service team are available Monday to Friday 9 am to 6pm and can be reached on telephone number: 0344 879 1068 and email bt@purecard.com
Kind regards
Pure Card Team
I haven't got a pure card or haven't…
I haven't got a pure card or haven't received one if use give me one then I'll let you know how it is many thanks
23 september 2026
Antwoord van Purecard
Hello Kerry,
Thank you for taking the time to leave a review.
Looking at your account we can see you have registered correctly and just need to login to grab your card details (under the 'Card Info' tab).
The Pure Card in this case is virtual, so we will not send you something out physically.
We'll pop you out a password reset and user name reminder so you can get yourself logged in.
Kind regards
Pure Card Team
Only seem to be able to use it online
Only seem to be able to use it online.
Since I don't want to fritter it away on things I wouldn't normally buy I am saving it until there is stuff I need to get from Amazon which will, obviously, accept the card.
22 september 2026
Antwoord van Purecard
Hello Rachel,
Thank you for leaving a review.
We do hope you managed to get yourself something nice from Amazon with your card. Should you need any help, you can always reach out to the team who will be happy to help.
Kind regards
Pure Card Team
GREAT GIFT
Great card, very easy to use and it helped me buy loads of things I need for my new flat.
10 september 2026
Antwoord van Purecard
Hello Odair,
Thank you for taking the time to leave a review.
We are so happy to hear you found the card easy to use and helpful for purchasing items for your new flat! We appreciate you sharing your positive feedback.
Kind regards
Pure Card Team
It was easy to use and redeem
18 september 2026
Antwoord van Purecard
Hello Charlotte,
Thank you for taking the time to leave a review.
We are delighted to hear that you found our platform simple to use and that the redemption process was straightforward. We appreciate your positive feedback!
Kind regards
Pure Card Team
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