Pure Telecom Ireland Reviews 

Professional engineer helped me navigate through problem, quick to answer call and cone up with solution.

Folksmoved from starlink to puretelecom. Its a fantastic service experience from ordering to installation. I opted for 1Gbps connection and I am getting around 920mbps + on average. Using since couple of months and definitely recommend them. Nice folks 👍

Talk with a human and a great service

Its very seldom you get support like this.
David has all the attributes of a great support engineer
I work in Telecoms and know first hand how poor support is, especially when out sourced.
As long as Pure Telecom keep up this level of support, I won't be going anywhere else.

The agent was extremely helpful and confirmed that a technician would come to fix the internet issue. This was done in a few days which duly happened. The agent rang back after the visit to confirm that the problem was resolved which is unusual in my experience

I had an issue setting up my internet connection so I rang Pure Telecom and was speaking to a lovely person named Daniel, he could not have been more helpful and patient with me as it turned out I was the problem. If only other customer service was as helpful as Daniel 5 ⭐️ service.

Excellent customer service and a pleasure to deal with

My internet overall (on wifi and LAN) is incredibly inconsistent. This has been the case since the late July. I have called PT about 3 different times within the same week and hoped that they would send a new router and/or a technician. To their credit, both did happen. But, why is my internet (via Speedtest) still show me readings of 350+ download speed (which is good), but an upload speed of 5-10mbps (which is very bad) and a latency ping (idle) score of just shy 200ms? On some days, it is good and mostly consistent, but on most days it’s just not great. On LAN cable setup (worse results), download was reading a respectable 750+ mbps, but my upload speed is reading 0.20mbps with a latency of 200+ idle ping, barely cracking the 1mbps mark. It is nearly on par with dial up! That should not be happening with a LAN cable!

I currently use a Zyxel router (old and inferior) and the one sent by PT was a Huawei that has wifi6. With the Huawei, it was more or less consistent on my TV and Desktop, but the wifi devices were freezing more and more, just trying to load a simple Wikipedia article. So I had no choice but to switch back to the Zyxel router. SIRO/eir technician did change the fibre cables coming into the house but to no avail. Please fix this issue. I am thinking that an increased traffic flow has gone up in my area, so maybe a new switchbox or a box with multiple more slots can fix this? Please help me

In a world of Ai bots and 2 hour helpline waits Pure are an absolute breath of fresh air, for your mental health,
support these guys.

Spoke with Samantha about my contract being up.samantha was so helpful and had great customer service. Gave me a good deal and talking to her made me want to stay.3 or 4 years with this company now and they've always been so good to deal with.

Just off phone to irish samantha....straight to business..no messing about or upselling...sorted thank you💯ps.bonus for samantha!

Best customer support! Daniel is always so helpful, efficient and quick to resolve issues. Thank you, Daniel!

I can't believe it took me so many years of subpar service from Eir, Sky, Vodafone and the likes, to finally find Pure Telecom. I'm a second year with them and not planning to go anywhere else. Their customer service will help you with any problem or question you have. I hope they will not go the route of outsourcing abroad or AI assistants like all their competitors.

Samantha was a pleasure to deal with and made what is normally a painful process quick and efficient. Thanks you!

Rachel was excellent. However I am disappointed that Pure were not able to provide a temporary supply.

I was communicating with Eddie in Customer Care over a very stressful situation not of Pure Telecoms making, he was calm kind and helped me so much....and got me the information I needed to solve the situation, real case of civilised communication.
Thank you Eddie

I have tried multiple different broadband providers and Pure have not only had the best in terms of value and reliability but they also have the best customer service that I have experienced. I renewed again today and probably will continue with them

I have been with Pure Telecom approx 2 yrs never any issues with Pure until today, after being wrongly cut off in the middle of a house move I was transferred to the auditor team and had quiet an upsetting encounter with a gentleman who was quite rude and unhelpful and hung up on me. But the fantastic Eddie came to my rescue and saved the day and also me cancelling my account. He went above and beyond to rectify the situation explaining the process in full and keeping me informed, he had the issue fixed within an hour. With two young children and no wifi this was invaluable to me. I couldn’t praise Eddie’s lovely personable manner more and I hope Pure realise his value as ‘Eddie’s’ are very hard to come by these days. Thank you so much Eddie

I just joined Pure Telecom s a new customer. I spoke with Isobel Nutley during registration, and she was incredibly helpful. She explained all the broadband package option clearly, answered all my questions without any pressure.
Fantastic first impression and brilliant customer service!!!

Samantha was friendly and very efficient. She dealt with my query with no hesitation or putting me in hold. Very satisfied