Pure Telecom Ireland Reviews 

Unbelievable, I wasted 2 months waiting for these clowns to install my broadband. The first installer they sent said he couldn't connect to my existing NBI connection already in my house. Note, Pure are listed as a partner on the NBI website. He said he had to use a fibre box on a pole 30 meters further away from my house. For this he needed a cherry picker which he didn't have. So, 5 weeks later, a second engineer arrives to install my broadband. He says I need an "order change" to connect to the existing NBI fibre end in my house. So we call Pure. They say that because I'm using the NBI connection they will have to charge me 20% more than my contract price because the minimum NBI speed is 500Mb/s. I only want 50Mb/s as per my contract. The Pure agent went off to speak with his boss. The line went dead, after 10 mins. I called them again, got another clown, who, despite my explaining the situation insisted on going through unnecessary security questions. He interrupted me several times, and wasn't interested in resolving the matter. Shocking customer service. A bunch of clowns who don't know what they are doing!

Customer support is excellent and the people on the support team are top class in knowledge and helpfulness. The broadband service is solid and reliable. Highly recommend this company and I can say that I rarely have a good enough experience to do that these days.

Our internet connection was down. Spoke to a very helpful agent called Daniel whom was very helpful and restore our connection. Great customer service and very helpful and friendly.

Fantastic service from Pure. Samantha was extremely helpful, professional and went above and beyond to help a long time customer.
Thank you.

Ciara is excellent and responded to my query immediately and was very helpful. You can rely on a response to your questions and concerns at Pure Telecom Ireland. Thank you.

Fantastic support and reliable service!
Have been using Pure broadband a few years at this point and have no intention to switch.
Customer service and tech support are always helpful and efficient. Broadband speed is consistent and the price is just about right.
Highly recommended!

I switched to another provider during the last month of my contract. I offered to pay the final bill of 40€, but they refused and charged me an exit fee of 100€.
Well, those kinds of things you can do only once, Pure. Never again with you. Congratulations.

Was speaking with Daniel who was very knowledgeable and understanding of my queries and steps I had taken to troubleshoot myself. Came to the solution that would require external equipment to improve service as sole issue. Was very relaxed and good conversation and communication

I spoke with Samantha this morning as my contract fell for renewal she went through all the options available to me. & on conclusion of conversation I renewed for another year. She was very helpful.

Reliable connection and great customer service

Chris dealt with my issue with excellent communication skills and human kindness. It problem was quickly revolved. Thank you

Christopher fixed my fault in a couple of minutes and was very helpful. It was also easy to get through and easy to understand.

Taylor chatted with me on phone and gave me my renewal at same price as last year for a further 12 months. Great company to deal.

I was with Pure, because of their reputation for good customer service. Like a fool I was taken in by a sales pitch from a Virgin salesperson, Smooth Operator on the van. Too good to true. Yes. I never received a modem. I made a complaint. They acknowledged that, but did not resolve. This began on 12th Oct. Virgin disconnected me from Pure on 28th Oct. It has taken me 2 days to get reconnected to Pure because Virgin would not give me the NBI UAN no. Pure have been fantastic. I could not recommend them highly enough. Virgin are rubbish.

The agent rang me back today to negotiate a new price on broadband and phone. She gave me a good price and was very efficient.

Great customer service, never a problem to contact them and get help

The person who I was talking to was extremely helpful. He explained everything in a very productive way and helped me to understand the technology in a cheerful manner. His name was Daniel.

Abbey was very efficient and excellent customer experience and extended my contract for another 12 months great coverage and excellent customer experience. Thank you joe

Had a problem concerning my broadband so I rang pure telecom. I had my phone set on the slower version unknown'st to me. Problem solved in a few minutes by your representative. Thanks very much pure telecom

Daniel sorted out my immediate internet problem. He then did a clean up on my full system and helped me to get everything back up on line.
The excellent and friendly service I receive from Customer Service officials such as Daniel, is one of my primary reasons for retaining my account with Pure Telecon 🤗