Pure Telecom Ireland Reviews 

Just off the phone with Daniel and he immediately identified the issue and the resolution. He was very knowledgeable and helpful. Very good service.

I was recently speaking with an agent called Ben he was absolutely lovely to speak to explained everything to me and updated everything very well spoken good asset to the company

Sheri sorted my problem in a flash no bother.

I had received a regulatory email from Pure Telecom advising that my contract was expiring shortly. I phoned the Co and spoke with Abbey who was very helpful and I was pleased to sign on for another year
Paraic

I spoke to Nicole,lovely and professional person! Handled the business very fast and easy and I was delighted to stay as a customer with Pure. Nicole 10/10

What an excellent and refreshing support service. Local expert support by telephone and issue was sorted within 10 minutes. Well done Pure Telecom

Very good and efficient people.

I am very happy and satisfied with PureTelecom service. Communication and helpfulness is excellent.

Waiting for refund since July. Was initially told I would be refunded on next bill date 22/08, then it would be sent end of August, was told 01/09 it had been posted last week and have now had to threaten with Com Reg. 2 different emails today,1 telling me again that cheque had been posted, another stating that it will take an additional 10 working days!!!
Appallingly customer service, avoid this company

1 Answered the phone promptly
2 Was knowledgeable
3 Hopefully my new “house” setup will improve matters

Solved my phone problem very quickly with clear instructions. Very satisfied with contact

An absolute absolute joy to talk to someone who understood my query immediately and sorted it.
My total time on the call was probably less than 2 minutes. I got an immediate email confirming our conversation.
Why don't other companies take note .
Sky in particular.
Well done Pure Telecom

Phoned today to renew my 12 month contract. Was very happy to keep my current plan at the same cost. Great service. Very reliable connection. Thanks Nicola for the help

Speaking to Samantha, very friendly and helpful on the phone. Great help, would recommend!

Easy contact with a real person and very personable. The way all businesses should be, I pay, they deliver. Might be slight interruption, now and then, but not much of an inconvenience. I would recommend.

I recently joined Pure Telecom and was having a few issues with the speed of the wifi and it dropping around my home

I rang and spoke to Daniel, well what a gentleman he was. I explained to him the importance of the connection quality having a child with Special needs.
He was so understanding and empathetic. Daniel gave me the time and his patience to resolve the problem.
It is a wonderful and important part of good customer service to talk to someone that gives you a clear picture of what needs to be done and resolves it fully. Every company needs a Daniel what a gentleman.. He renewed my faith in Customer Support and had a few giggles thrown in as well. Thank you Daniel.

Excellent service, customer service is easy to deal with and very prompt! I highly recommend!

When calling Customer Care or Technical Support the wait time was short. We were on an old landline/Internet connection therefore the upgrade to fiber was not straightforward. All the Pure Telecom staff were extremely helpful & liaised with the technicians to assist with the upgrade. The technicians guided us wrh a solution to our probkem. Very glad we stayed with Pure Telecom.

Always good service when I call. Was talking to Samantha and she was very efficient and helpful

Spoke with Samantha who was very nice and helpful. Can't fault them.