Pure Telecom Ireland Reviews 

Ciara was excellent, very helpful and knows what she’s talking about. Pure telecom in general have been the best provider I’ve ever had. Could not give them any higher praise. Have recommended them to anyone that needs internet. Have looked after me since I signed up several years ago.

Problem with Internet. Spoke with Samantha Dealt with my query quickly and efficiently. Great customer service from her.

Your customer service is spot on, spoke to Samantha the girl was a great help

Very nice and professional customer service. Any time I call them they always answered in few seconds. Fair play!!!!

The customer must now actively pursue the best contract on a yearly basis. So I am pleased with the offer of a renewed contract for 12 months of €55/month for broadband and telephone from Samantha. I would have appreciated a reminder in August of end of contract approaching as my out of contract fee for September is €75.

I am only with this company 5 weeks for my NBI broadband. I rang them today as I am experiencing lagging when trying to watch Netflix. I did a speed test and got 56.01 and not the promised 500mb. I was told that it's my issue and find a cable and connect my laptop to their wifi box as that's the only speed test they will accept. I opened the box that was left with me by the install engineer and there was no cable in it. I told the agent there is no cable in the box to which I was told go buy one as they don't send out spares. This company has realy left me down I was sold 500mb which I clearly an not getting if my tv lags. They were quick to point out I am under 12month contract and basically the cancellation fees are so high I'm stuck. I would advise any person considering this company to give them a wide berth.

Have been waiting 34 days for a fault to be fixed on my phone line. Still not resolved. Customer service poor.

Had a call with Nicole today,great customer service,pleasant and friendly. Have been with Pure Telecom for a couple of years now and they have a fantastic customer service. Always great to sort out the issue.

I just spoke with Samantha and she was really helpful, fast and very kind. We spoke about renewal my contract. I'm very satisfied with this phone call. Well done

I renewed my contract today & was assisted by Taylor on the Pure Telecom helpline. Very impressed with their service & care.

Customer service is their big strength. One of the best customer services I have come across, helpful and friendly. Broadband is average. If you have a gamer in your house the Broadband is still better than sky, but if you stream tv in any other room then you are in trouble. It's not great. And it's very expensive. They don't even tell you when your contract is up. They just up your bill with rubbish service. Avoid.

Had a nightmare trying to switch my broadband to Pure Telecom. I lost my internet 4 days prior to the planned switch over day. Firstly Pure Telecom blamed my existing provider for canceling the service, but it turned out that Pure Telecom had transferred my line too early. Even then they tried to blame National Broadband Ireland for doing the transfer which was also a lie. I found the staff very unhelpful and rude at times. They made no effort to get my internet up and running.
When I received my modem on the day of transfer it would not connect to the internet. They said it was an IT issue on their side with my broadband order. I gave them some time to fix it but in the end I canceled the order as I couldn't be dealing with them anymore. I then signed up with another provider who had me up and running within two days. I definitely would not recommend Pure Telecom for broadband.

I dealt with Eddie earlier this week and to say he was a gentleman would be an understatement! He dealt with my query easily and explained everything as he did it and when he did have to transfer me to another department, he took the time to call me back to ensure the issue had been resolved. It was such a pleasure to speak to such a cordial and polite young man. Marian Smyth

I renewed my contract with Megan. She was fast and efficient and very friendly.

Just off the phone with Daniel and he immediately identified the issue and the resolution. He was very knowledgeable and helpful. Very good service.

I was recently speaking with an agent called Ben he was absolutely lovely to speak to explained everything to me and updated everything very well spoken good asset to the company

Sheri sorted my problem in a flash no bother.

I had received a regulatory email from Pure Telecom advising that my contract was expiring shortly. I phoned the Co and spoke with Abbey who was very helpful and I was pleased to sign on for another year
Paraic

I spoke to Nicole,lovely and professional person! Handled the business very fast and easy and I was delighted to stay as a customer with Pure. Nicole 10/10

What an excellent and refreshing support service. Local expert support by telephone and issue was sorted within 10 minutes. Well done Pure Telecom