Pure Telecom Ireland Reviews 

We’ve been with pure since this time last year . I had a VM message saying that our company contract was up and the bill would go up to €50 pcm . We rang to cancel and told them we’d be leaving at the end of the month , suddenly the woman decides that she will reduce the fee to €42 . No thanks , there are better deals , so she then threatens to cut my line off or I have t9 keep paying this €50 . This is the line that WE paid to have installed over three years ago. I said just cut the service, you’ve no reason to do anything with the line . She then started t@liking to me like a was five years old . Using words like and I quote “ is there’s someone else I can speak to as YOU clearly don’t understand ! “. While I appreciate anyone speaking bluntly and in plain terms, I don’t need rudeness and I won’t put up with it as a paying customer . Pure broadband , you need a little better input in your customer training and call handling ….starting with Nicola ! It’s a shame , because the only other person we spoke to was Owen ( sorry my spellcheck keeps changing his name and I know that spelling is incorrect, ) and he was lovely , but her rudeness and impatient attitude was distressing . For that reason , we’re out.

Extremely disappointed with the customer service here, my father who is 88 and has Alzheimer's has had no phone for almost 3 weeks now and they have not be able to get anyone out to look at the issue or fix it, i have rang numerous times and they say they have no update. When i first reported the fault on the 3rd of Sept they gave a date of 14th of September when an engineer would call, my bother took the day off work to be there but no one called. I have rang back numerous times and they cant give me an estimate or update to assure me when it will be fixed. My father lives on his own and his panic alarm is also attached to the phone. My father has been with these for a number of years now.
I definitely wouldn't recommend Pure Telecom they have proven they dont look after their loyal customers when its needed.

Really easy to deal with from get go. Excellent staff to deal with over the phone
Very professional.

I’ve had Telecom internet at my home in Ranelagh for a while now and I’m really pleased with it. The setup process was straightforward, and the technician arrived on time and was very professional. My connection is fast and reliable, even when several devices are connected.

I also contacted Telecom to update my personal details, and the customer service team was friendly and efficient. Everything was corrected quickly. Overall, I’m very satisfied with Telecom and would recommend them to others.”

Very happy, Daniel in Broadband technical support worked to get my landline up and running and it was done in about 5 minutes … delighted! Thank you so much ..,

Samantha was very professional and was very helpful.

Fantastic quick customer service from Samantha, such a lovely girl who was very happy to help and our problem was dealt with it minutes thank you x

Just upgraded my wifi to fibre with Samantha and it was very easy and the engineering work should be 1-2 weeks. Continued good service after 6 years with Pure Telecom.

Great customer service from Samantha. I contacted her to get copies of some old bills, and while dealing with my request she noticed I was out of contract. She proactively transferred me to the renewals team, where I got a new 12-month contract that started immediately and saved me €10 per month. Really helpful, efficient service and a great customer experience.

Had a slightly complicated issue to resolve. Samantha got it all done without any difficulties. It was a very pleasant solution to my self made problem. Super Happy😁

Amazing help given by Daniel . He helped us with the set up step by step . And made the change so easy We are of a certain age so all help gratefully accepted .

Lovely to get my fiber ready to go, all done with a few mins, just waiting to see how good it is, Abbey and Chris great help thank you

Megan was so helpful and so polite she made an embarrassing situation a lot less embarrassing and went above and beyond to make sure we were sorted out properly very pleasant young lady indeed and very helpful

Had a quick query which was answered straight away by Chris. No long waiting periods on hold. Great service

Kruti was a fantastic help on the phone. However I should have been informed that I had to connect the modem myself. I would have been lost without Kruti’s assistance.

Signed up with Owen the legend who got the best deal available for me. I then got a follow up call from Dean who got me an appointment for installation straight away! He had someone out to me for an installation all within 48hrs of original call to sign up. Cant thank the lads enough. Spoke to Jade today who reset MyPure password. Overall excellent service. Highly recommended.

Really happy with experience. Broadband went down, got through to Pure Telecom support immediately on Saturday who arranged for technicians to come early Tuesday, to remote location, to fix it which they did. Also kept me informed on updates and followed up. Very happy with the experience, thank you to David.