I received an order of attachments soon after receiving my device which included all of the attachments - I thought I was being charged for another device because it was $99! I immediately starte... Toon meer
Bedrijf heeft geantwoord
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
I have had a PuurSmile water flosser for several years. All of a sudden, when I tried to re-charge it, it would not work. I contacted the company and they are going to send me a new one free. I wou... Toon meer
3,9
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549 reviews
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Customer service
My son dropped his puurSmile water pick and cracked the water reservoir. I messaged their customer service about replacing it. They responded promptly and I am very happy with the resolution! Wonderful customer service!
21 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Robin,
Thank you so much for your kind review!
We're sorry to hear about the cracked water reservoir, but we're so glad our customer support team was able to help and provide a solution quickly.
We know accidents happen, and it's always our goal to make the process as easy and stress-free as possible. Your kind words about our team truly mean a lot to us.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
I absolutely love Puursmile…
I absolutely love Puursmile products…especially the water flosser…and I’ve tried them all…none compares…their customer service is top notch…always willing to help!
6 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Katie,
Thank you so much for your incredible review!
Hearing that you've tried other water flossers and that PuurSmile is your favourite truly means the world to us. Knowing that both our products and our customer service have earned your trust is the highest compliment we could receive.
Our team works hard to make sure every customer feels supported, so your kind words will certainly make our day.
Thank you for being part of the PuurSmile family and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
Replacement part
I've been using the flosser for several months and noticed there were cracks in the reservoir. I reached out to the Puur team, inquiring about replacement parts. They asked a couple of questions and handled the replacement swiftly and easily. This was so easy. I really appreciated that.
15 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Carla,
Thank you so much for taking the time to share your experience!
While we're sorry to hear that your reservoir developed cracks after several months of use, we're so glad our team was able to make the replacement process quick and hassle-free.
We always want supporting our customers to be as easy as possible, so it's wonderful to hear that we were able to provide the experience you deserved.
Thank you for your trust, your kind words, and for choosing PuurSmile. We truly appreciate your support!
PuurSmile Support Team
The Puur waterflosser has been an…
The Puur waterflosser has been an absolutely positive addition to my oral hygene rputine. After a week I could feel the difference. I use it daily & my latest dental cleaning was told that my gums appear healthier too.
Unfortunately the water container recently cracked & thier customer service replaced it immediately. This company & this product has proved themselves to be helpful & supportive for me & my oral health. Thank you Puur
18 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Shiu,
Thank you so much for taking the time to share your experience!
We're thrilled to hear that PuurSmile has become such a positive part of your daily oral care routine and that you've already noticed healthier gums. Hearing that your dentist saw the difference too is wonderful!
We're sorry about the crack in your water reservoir, but we're glad our customer support team was able to get a replacement to you quickly. Standing behind our products and taking care of our customers is something we truly believe in.
Thank you for your trust, your kind words, and for choosing PuurSmile. We're grateful to be part of your oral health journey!
PuurSmile Support Team
I saved up for this really hoping it…
I saved up for this really hoping it was worth it, however it was not. Water goes everywhere besides my mouth, it runs out of the tank in less than 60 seconds, the toothpaste is gone in a few seconds & leaves a nasty taste in my mouth.
I have to brush my teeth with my regular toothbrush instead. Very poor quality!!!
15 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi,
Thank you for taking the time to share your feedback.
We're truly sorry to hear that your experience with your PuurSmile water flosser has been disappointing. We understand how frustrating it is to invest in a product and feel that it hasn't met your expectations. This is certainly not the experience we want for our customers.
We've now been able to locate your order and will be reaching out to you directly so we can better understand your concerns and work with you to find the best possible solution.
We genuinely appreciate your feedback, and we hope to have the opportunity to restore your confidence in PuurSmile.
PuurSmile Support Team
I had needed to stop my subscription…
I had needed to stop my subscription and this company was amazing to work with. Very professional response. When I am able, I will be back to use their products. Everything about this company is great.
17 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Holly,
Thank you so much for your kind words!
We're so glad we could make the process of updating your subscription simple and stress-free. We completely understand that circumstances change, and we're happy we could help when you needed us.
It truly means a lot to hear that you had such a positive experience with both our products and our team. We'll be here whenever you're ready to come back!
Thank you again for your trust and support. We look forward to welcoming you back in the future.
PuurSmile Support Team
Very helpful costomer service
I have received the wrong charging cable and very quickly with no hesitation I have received helpful support and an email with the processing of a new cable that will be on its way to me. Great service
17 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Marie-Josée,
Thank you so much for your kind review!
We're sorry that you initially received the wrong charging cable, but we're so glad we were able to get things sorted out quickly. We know how important it is to have your water flosser up and running, so we're happy a replacement is already on its way.
Thank you for your patience and for giving us the opportunity to make things right. Your kind words about our support team truly mean a lot to us.
We hope you continue to enjoy your PuurSmile, and we're always here if you ever need us.
PuurSmile Support Team
My experience with Puursmile’s…
My experience with Puursmile’s attention to my problem was handled by customer service in a professional and timely manner. When I contacted them about my issue, the department immediately reached out to me and offered to replace my unit with a new one. I received a new flosser and am delighted with the courtesy and sincere attention to me that was given by Customer Service. Thank you many times over. Julie Narney
16 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julie,
Thank you so much for your thoughtful review!
While we're sorry that you experienced an issue with your water flosser, we're delighted that our customer service team was able to assist you promptly and provide a replacement.
Your kind words about the courtesy, professionalism, and care you received truly mean a great deal to us. We believe that standing behind our products and taking care of our customers is just as important as the products themselves.
Thank you for your trust, your patience, and for taking the time to share your experience. We hope you continue enjoying your new water flosser for many years to come!
PuurSmile Support Team
Antwoord van Puursmile
Hi Deborah,
Thank you so much for your wonderful review!
We love your "Puurfect" description—it definitely made us smile! 😊
We're thrilled to hear you had a hassle-free experience with our support team. Providing friendly, efficient service is something we truly strive for, so your feedback means a great deal to us.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Customer Support Team
I was very upset with this company for…
I was very upset with this company for putting me on auto subscription for supplies I didn’t want. I contacted the company and received 3 emails back.
1.) They cancelled my subscription.
2.) They immediately refunded me the subscription.
3.) They helped me trust them again
Thank you for your prompt response and resolution to this problem. I retract my previous review. A good service team being responsible and proactive.
Thank you.
12 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Carrie,
Thank you so much for updating your review. It truly means a lot to us.
We're sincerely sorry for the frustration you experienced initially, but we're grateful that you gave us the opportunity to make things right. Providing excellent customer care is incredibly important to us, and we're so pleased we were able to resolve your concerns to your satisfaction.
Knowing that we were able to regain your trust is one of the best compliments we could receive.
Thank you again for your understanding, your trust, and for giving PuurSmile another chance. We truly appreciate your support.
PuurSmile Support Team
Service from Puursmile
When I received the flosser it was a lot better than the competitors. I had difficulty with pressing the on button. Sometimes I had to press it two times and then several times. I contacted Puursmile and received an immediate response from Marie. They are sending me a replacement. Very happy with the service I received.
9 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Mary,
Thank you so much for taking the time to share your experience!
We're delighted to hear that you're enjoying your PuurSmile water flosser and found it to be an improvement over other products you've used. While we're sorry you experienced an issue with the power button, we're glad Marie was able to respond quickly and arrange a replacement for you.
We'll be sure to share your kind words with her—they'll mean a lot!
Thank you for your patience, your trust, and for choosing PuurSmile. We hope your replacement arrives soon and provides you with many more great experiences.
PuurSmile Support Team
Great customer service
Fast responses, they genuinely want to please the customer. I trust this company.
8 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Mary,
Thank you so much for your wonderful review!
Your kind words truly mean a lot to our team. We're delighted to hear that you found our responses prompt and that you felt genuinely cared for throughout your experience.
Building trust with our customers is incredibly important to us, so hearing you say that you trust our company is one of the greatest compliments we could receive.
Thank you for choosing PuurSmile and for taking the time to share your experience. We sincerely appreciate your support!
PuurSmile Support Team
Look forward to talking with a customer…
Look forward to talking with a customer service representative soon. Your product sounds great on the infomercial. Thanks, Jordan
7 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jordan,
Thank you for your review and for your interest in PuurSmile!
We're looking forward to speaking with you and answering any questions you may have. Our team is always happy to help you find the information you need and make sure you have the best possible experience.
You can reach us at support@puursmile.com or by phone at +1 (786) 224-5801, Monday through Friday, from 9:00 AM to 5:00 PM EST.
We look forward to hearing from you soon!
PuurSmile Support Team
Excellent customer service and support
Excellent customer service and support
7 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi,
Thank you so much for your kind review!
We're delighted to hear that you had an excellent experience with our customer service and support team. Providing friendly, responsive, and helpful assistance is something we truly strive for every day.
Thank you for taking the time to share your feedback and for choosing PuurSmile. We genuinely appreciate your support!
PuurSmile Support Team
Do not give your credit card number. They will continue charge you month after month.
I was not aware that I was on a reoccurring shipment program. I purchased this oral hygiene, pure smile product in November. The last shipment I received after that was in January 2026, which is when I contacted this company and told them to cancel my subscription. For four months, I received nothing, then in May out of the clear blue. I received another shipment. I contacted pure smile leaving a voicemail. They only have two employees. How could that get lost? I left my phone number. My E-mail Address the recording even says they will get back to you no one got back to me, but my message was very clear. Cancel my subscription. Lo and behold. . Cancel my subscription. Lo and behold I’ve received another order. And another charge to my credit card. This company seems to be hiding something because one address has them listed in Aventura, Florida. The other one has it listed in SW Miami, Florida with Another address listing them in Hollywood Florida. My suggestion is do not buy anything from this scamming company.
29 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Michael,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and the frustration this situation has caused. This is not the level of service or customer experience we strive to provide.
After reviewing your account, we have canceled your subscription and fully refunded the two unwanted subscription orders. There is no need to return the items you received—please keep them with our compliments as a gesture of goodwill and our sincere apology for the inconvenience.
We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue improving both our communication and the experience we provide to our customers.
Thank you for giving us the opportunity to make this right.
PuurSmile Support Team
I use my device faithfully. Great customer service
I use my device faithfully and love it. However, 8 months later it malfunctioned. Customer service was quick to respond to my issues and they sent me a new device.
Thank you Puursmile, my mouth has never been cleaner.
1 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julie,
Thank you so much for your thoughtful review!
While we're sorry to hear that your device malfunctioned, we're delighted that our team was able to respond quickly and get a replacement on its way.
It means so much to hear that you've made PuurSmile part of your daily routine and that it has made such a difference for you. Comments like "my mouth has never been cleaner" truly make our day!
Thank you for your trust, your kind words, and for choosing PuurSmile. We truly appreciate your support.
PuurSmile Support Team
Puur Smile support is top class
Puur Smile support is top class. They gave many ideas to resolve the issue and given that it may not be possible to fix replacing flosser is great quality service.
2 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi David,
Thank you so much for your kind review!
We're delighted to hear that you had such a positive experience with our support team. We always do our best to help troubleshoot an issue first, and when that isn't possible, we're happy to provide a solution that gets our customers back to enjoying their PuurSmile.
Your kind words about our customer service truly mean a lot to us. Thank you for taking the time to share your experience and for choosing PuurSmile.
PuurSmile Support Team
My Puursmile flosser had a crack on the…
My Puursmile flosser had a crack on the reservoir. I contacted customer support. Once I supplied all the needed information, they are sending me a new flosser. Great Customer servife
1 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Patricia,
Thank you so much for taking the time to share your experience!
We're sorry to hear about the crack in your reservoir, but we're glad our customer support team was able to assist you and arrange a replacement as quickly as possible.
Providing helpful, responsive service is something we truly care about, so your kind words mean a great deal to our team.
Thank you for your patience, your support, and for choosing PuurSmile. We hope your replacement arrives soon!
PuurSmile Support Team
Was having some issues with my account…
Was having some issues with my account and feeling frustrated. After a few email exchanges with customer service, we have a solution. Grateful I reached out and that they were able to resolve everything.
1 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Cassy,
Thank you so much for your kind review!
We're sorry to hear that you initially ran into some issues with your account, but we're so glad you reached out to us. It's wonderful to hear that, after working through it together, we were able to find a solution and resolve everything to your satisfaction.
Your feedback means a lot to our team. We're always here to help, and we're grateful you gave us the opportunity to make things right.
Thank you for choosing PuurSmile, and we truly appreciate your support!
PuurSmile Support Team
The product is excellent
The product is excellent, and the customer service was outstanding. I encountered an issue, but it was resolved quickly and thoroughly. Thank you again.
2 juli 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Gina,
Thank you so much for your wonderful review!
We're delighted to hear that you're enjoying the product and that our customer service team was able to resolve your issue quickly and thoroughly.
While we're sorry you experienced a problem, we're grateful you gave us the opportunity to make it right. Your kind words truly mean a lot to our team.
Thank you for your trust, your support, and for choosing PuurSmile!
PuurSmile Support Team
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