I received an order of attachments soon after receiving my device which included all of the attachments - I thought I was being charged for another device because it was $99! I immediately starte... Toon meer
Bedrijf heeft geantwoord
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
I have had a PuurSmile water flosser for several years. All of a sudden, when I tried to re-charge it, it would not work. I contacted the company and they are going to send me a new one free. I wou... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
549 reviews
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Reageert doorgaans binnen 48 uur
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Caused bleeding in back of throat
Caused bleeding in back of throat. Requested return and refund instructions.
17 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Audrell,
We're very sorry to hear about your experience and sincerely apologize for the concern this has caused.
Your comfort and satisfaction are extremely important to us, and this is certainly not the experience we want for our customers.
We have reviewed your account and can confirm that your order has been fully refunded. There is no need to return the product.
Thank you for bringing this to our attention. We truly appreciate the opportunity to address your concerns, and we wish you all the best.
PuurSmile Support Team
Don’t waste your money!
Don’t waste your money! First, the vessel isn’t large enough and doesn’t last long enough for a thorough cleaning. Second, although you did NOT sign up for auto-subscription, you will get charged anyway. It will take FOUR WEEKS for a refund, plus constant hounding for them to actually cancel the subscription you didn’t sign up for in the first place!!! (Would add proof, but you can’t add images here.) Often times, technology is an improvement— this is not one of them.
27 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Evee,
We're sorry to hear that your experience did not meet your expectations.
We understand your frustration, and this is not the level of service or customer experience we strive to provide.
After reviewing your account, we can confirm that your subscription has been cancelled and your refund has been processed. We appreciate you bringing your concerns to our attention, as feedback like yours helps us continue improving both our products and the overall customer experience.
Thank you for giving us the opportunity to address this matter, and we wish you all the best.
PuurSmile Support Team
Epic confidence and cleanliness
The product is amazing. Anyone who brushes or even those who do regularly floss will see a shocking difference when using the Puursmile. It makes you feel clean and confident, too. Customer service is spot on, too. I stretched out my attachments refills, and customer service took great care to facilitate what worked for me.
26 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Lorraine,
Thank you so much for your wonderful review!
We're thrilled to hear how much you're enjoying your Puur Smile and that it's become such an important part of your daily routine. Hearing that it leaves you feeling clean and confident is exactly what we hope every customer experiences.
We're also delighted that our customer service team was able to help adjust your refill schedule to better fit your needs. We know everyone's routine is different, and we're always happy to find a solution that works best for each customer.
Thank you for your thoughtful feedback, your recommendation, and for being part of the PuurSmile family. It truly means the world to us!
PuurSmile Support Team
The company stood behind their product…
The company stood behind their product and sent me a replacement when the product stopped charging after about 7 months. I love this product and really missed it and am looking forward to getting my replacement. Customer service was excellent-friendly and kept in touch we sent emails and pictures back and forth.
1 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Deb,
Thank you so much for your thoughtful review!
While we're sorry to hear that your water flosser stopped charging, we're so glad we had the opportunity to make things right. Knowing that you missed using it says so much about how much you enjoyed the product, and we're excited for you to receive your replacement.
Your kind words about our customer service team truly mean a lot. We believe that supporting our customers doesn't end after a purchase, so it's wonderful to hear that you felt cared for throughout the process.
Thank you for your patience, your trust, and for taking the time to share your experience. We hope your replacement arrives soon and that you're back to enjoying your PuurSmile in no time!
PuurSmile Support Team
Do not buy from this company
Do not buy from this company. They sentr intial product and now are sending follow up products I did not order but they are billing for. Sent 2 inquiries and they do not even bother to reply. They tout great customer service and to contact them if any issue but they have ignored us!!!
25 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Joe,
Thank you for providing your contact information.
We have carefully reviewed the email address and phone number you shared, but unfortunately, we have been unable to locate an account or order associated with those details in our system. As a result, we're unable to investigate the concerns you've described.
If your order was placed with a different email address, phone number, or name, or through another purchasing method, please reach out to us at support@puursmile.com with any additional order details, such as your order number or the email used during checkout. You can also call us at +1 (786) 224-5801.
Our contact hours are Monday through Friday, from 9 AM to 5 PM EST. We would be happy to help you further.
We take customer concerns seriously and would welcome the opportunity to look into this for you.
PuurSmile Support Team
The BEST water pik I’ve ever used!
The BEST water pik I’ve ever used!! Love it & highly recommend it to anyone.
24 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Kimberly,
Thank you so much for your wonderful review!
Hearing that this is the best water flosser you've ever used truly means the world to us. That's an incredible compliment, and we're so happy you're loving it.
Thank you as well for recommending PuurSmile to others. Your trust and support mean more to us than you know.
We hope you continue enjoying your PuurSmile for many years to come!
PuurSmile Support Team
The customer service is very polite and…
The customer service is very polite and helpful.
24 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Bella,
Thank you so much for your kind review!
We're so happy to hear that you had a positive experience with our customer service team. Being polite, helpful, and making sure our customers feel supported is what we strive for every day.
Thank you for taking the time to share your feedback and for choosing PuurSmile. We truly appreciate your support!
PuurSmile Support Team
I purchased the water flosser- In 4 mos…
I purchased the water flosser- In 4 mos it became defective. The customer service was outstanding to work with. I wish all customer service was as good as they were to me. If I could give 10 stars on the customer service I would!
18 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Christie,
Thank you so much for your wonderful review!
While we're sorry to hear that your water flosser became defective, we're so pleased that our customer service team was able to make the experience a positive one.
Your comment about giving our team "10 stars" truly made us smile. It means so much to know that our support made such a positive impression, and we'll be sure to share your kind words with the team.
Thank you for your trust, your support, and for taking the time to share your experience. We truly appreciate it!
PuurSmile Support Team
When my water flosser broke before the…
When my water flosser broke before the warranty, Puur Smile staff was very responsive and shipped me a new unit.
23 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jay,
Thank you for taking the time to share your experience.
While we're sorry that your water flosser stopped working, we're glad our team was able to assist quickly and get a replacement unit on its way to you.
Taking care of our customers when something goes wrong is incredibly important to us, so we're happy to hear that you had a positive experience with our support team.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
Wanted to adjust my subscription which…
Wanted to adjust my subscription which I couldn't do on my own via the website so when I reached out I got an immediate response that supported my request to alter the frequency of shipments. So the customer support was very good but the user experience for the subscription service updates needs improvement. But love the product.
10 mei 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Brian,
Thank you for taking the time to share your feedback.
We're delighted to hear that you're loving the product and that our support team was able to quickly help adjust your shipment schedule to better fit your needs.
We also appreciate your honest feedback regarding the subscription management experience. Comments like yours are incredibly valuable, as they help us identify areas where we can improve and make things easier for our customers.
Thank you again for your support and for giving us the opportunity to assist. We're grateful to have you as part of the PuurSmile family!
PuurSmile Support Team
Excellent customer service
Excellent customer service! My subscription was easy to cancel after a couple of months of product and when my water tank cracked unexpectedly, they were quick to respond and send a replacement. Super appreciative!!
15 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Cerise,
Thank you so much for your kind review!
We're delighted to hear that you had a positive experience with our customer service team. While we're sorry that your water tank cracked unexpectedly, we're glad we were able to get a replacement on its way quickly and make the process as smooth as possible.
It's also wonderful to hear that your subscription cancellation was handled easily. We always want our customers to feel supported and confident that we're here to help whenever needed.
Thank you again for your support and for taking the time to share your experience. We truly appreciate it!
PuurSmile Support Team
Easy to use.
12 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Betty,
Thank you for your review!
We're so glad to hear that you're finding your PuurSmile easy to use. We believe oral care should be simple, effective, and fit easily into your daily routine, so feedback like yours is always wonderful to receive.
Thank you for choosing PuurSmile, and we hope you continue enjoying it for years to come!
PuurSmile Support Team
Excellent response time
Their response to my request was very prompt and, even though I ended up solving my own problem, the were very attentive throughout. Overall, very pleased with the experience.
18 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Alex,
Thank you for taking the time to leave a review!
We're delighted to hear that our team was able to respond quickly and be there for you, even though you ended up solving the issue yourself. Sometimes the best support is simply knowing someone is ready to help when you need it.
Your kind words about our responsiveness and attentiveness mean a lot to us. We're always here if you need us in the future.
Thank you again for your support and for choosing PuurSmile!
PuurSmile Support Team
BUYER BEWARE!!!
BUYER BEWARE!!!! I ordered this PuurSmile system as it was supposedly the #1 rated water flosser. I found this flosser very awkward to use compared to our previous WaterPik product. I was hard to hold and required that the small water tank to be filled at least 3 times to clean both sides of my teeth. I called and spoke with Cha who quickly canceled my order, however, the refund wasn't the original total amount that I paid. Fast forward about 3 wks until I checked my email today to find that over $79 in supplies has been shipped! I called and spoke with Jane, who explained that this was just a part of my "subscription "! However, I told her that I had NEVER ordered a subscrition!! She politely apologized and canceled the order, submitted a refund to my credit card, and emailed my a shipping return label. Maybe I should have looked at many of these reviews where customers had been charged with subscriptions that were never ordered! Or maybe my original Customer Service agent, Cha, should have asked me if I wanted my "subscription " cancelled when I cancelled my original order!!
19 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Susan,
Thank you for taking the time to share your experience.
We're sorry to hear that the product was not the right fit for you and that there was confusion regarding your account and future deliveries. We understand how frustrating that experience can be.
After speaking with our team, your subscription has been canceled, your most recent order has been refunded, and a return label has been provided for your convenience.
While we're pleased that Jane was able to assist and resolve the matter promptly, this is not the experience we want for our customers, and we appreciate you bringing your concerns to our attention. Feedback like yours helps us identify opportunities to improve both our communication and our customer experience.
Thank you for giving us the opportunity to address this matter.
PuurSmile Support Team
Such great customer service
Such great customer service! My charging cord was lost and I needed a new one. Upon finding they were not currently in stock, and since I bought directly through Puur Smile, I was immediately offered a brand new water flosser unit (with cord, of course). I’ve missed using it and am so relieved and impressed, and can’t wait for the new water flosser to arrive!
19 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julia,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you had a positive experience with our customer service team. Providing prompt, helpful support is something we take great pride in, so feedback like yours truly means a lot.
We appreciate your kind words and your support, and we're grateful for the opportunity to assist you.
PuurSmile Support Team
I dropped my puur water pic and it…
I dropped my puur water pic and it broke. I contacted customer support and they responded quickly and promptly sent me a replacement part no questions asked. Highly recommend. And I do love their product.
19 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Kiana,
Thank you so much for your kind review!
While we're sorry to hear that your water flosser took an unexpected tumble, we're glad our team was able to help quickly and get the replacement part on its way.
One of our top priorities is making sure our customers feel supported whenever they need us, so it's wonderful to hear that you had a positive experience with our customer service team.
We're especially happy to hear that you're loving your Puur Smile water flosser. Thank you for your recommendation and for taking the time to share your experience—it truly means a lot to us.
PuurSmile Support Team
I had an auto reorder
I had an auto reorder. Didn't want. Reached out to customer service and they were great. Stopped the reorder from shipping and canceled the rest. Good communication. Prompt response
9 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Janet,
Thank you for taking the time to share your experience.
I'm glad our customer service team was able to assist quickly. We know how important it is to receive clear communication and prompt support, so it's wonderful to hear that our team was able to help.
Thank you for your kind words and for giving us the opportunity to make things right. We truly appreciate your feedback and your support.
PuurSmile Support Team
Great product
Great product, just love it. Don't know why I waited so long to purchase it. All the extras made the purchase special. Shipping was swift.
17 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jedengler,
Thank you for your wonderful review!
I had to smile when I read, "Don't know why I waited so long to purchase it" 😊. That's one of the best compliments we can receive.
We're thrilled to hear that you're loving the product, enjoyed the extras included with your order, and that everything arrived quickly. We work hard to create an experience that feels special from the moment you place your order to the moment it arrives at your door.
Thank you again for your support and for choosing Puur Smile. We hope you continue enjoying your water flosser for years to come!
PuurSmile Support Team
Love love love this flosser
Love love love this flosser and drops!!! Great customer service too! I was unknowingly signed up for auto replacement drops and replacement heads which auto shipped at 30 days - even though I will buy the drops I didn’t need them yet - customer service hopped right on it to fix the issue - all in all 5 stars 🌟 🌟🌟🌟🌟
13 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Tracy,
Thank you so much for your wonderful review!
Your "love love love" absolutely made us smile! 😊 We're thrilled to hear that you're enjoying both the water flosser and the floss drops.
We're also glad our customer service team was able to quickly help with your delivery schedule and make sure it better matched your needs. Everyone uses their products a little differently, so we're always happy to help find the right timing.
Thank you for your kind words about our team and for taking the time to share your experience. Reviews like yours truly make our day.
Enjoy your PuurSmile routine, and thank you again for your support!
PuurSmile Support Team
Love it!
I didn’t give it a full 5 stars only because I unknowingly signed up for a subscription when placing my order—but honestly, customer service completely turned that around for me. As soon as I received the first refill confirmation email, I reached out, and they responded quickly, applied a discount, and adjusted my deliveries to every 6 months instead of monthly. That level of support made a big difference!
Now for the product itself—I absolutely love this water flosser! It arrived quickly, and after about a month of consistent use, I couldn’t be happier. The attachments are super versatile and incredibly easy to switch out. My first time using it was a bit messy (definitely a learning curve!), but I got the hang of it pretty quickly. I started on the lowest setting and gradually worked my way up, which made the transition really comfortable.
The floss drops are a game changer—I love how fresh and clean my teeth feel afterward! It seriously feels like a professional-level clean every time I use it. I do have to refill the reservoir more than once during a session, but it’s such a minor inconvenience, especially since the unit is perfect for traveling.
Overall, I’m really impressed and so glad I gave this a try!
11 juni 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Hope,
Thank you so much for taking the time to leave such a detailed review!
I enjoyed reading about your experience.
I'm also glad our customer support team was able to help adjust your delivery schedule to better fit your needs. We understand that everyone's usage is different, and we're always happy to work with our customers to find a solution that makes sense for them.
It's wonderful to hear how much you're enjoying the floss drops and that "fresh from the dentist" feeling after each use. Feedback like yours is exactly why we do what we do.
Thank you again for your thoughtful review and for giving PuurSmile a try. We're thrilled to have you as part of the Puur Smile family and truly appreciate your support.
PuurSmile Support Team
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