I received an order of attachments soon after receiving my device which included all of the attachments - I thought I was being charged for another device because it was $99! I immediately starte... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
I have had a PuurSmile water flosser for several years. All of a sudden, when I tried to re-charge it, it would not work. I contacted the company and they are going to send me a new one free. I wou... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
549 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Horrible business practices…
The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 business days, it's been 20.. looked at bank account, refund was pending, next morning refund was gone... So they processed it to appease me then took it back... Terrible business practice... never again, and will make sure i tell everyone i know don't buy from this company...
14 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Clarence,
We’re very sorry to hear about your experience and understand how concerning this situation must have been. Thank you for bringing it to our attention.
We’d like to clarify that your refund has been successfully processed on our end. What you may have seen as “pending” is part of your bank’s authorization process, and once finalized, the status typically changes to completed rather than being removed. We want to assure you that the refund was not reversed or taken back by us. We have also sent you an email with the refund details to share with your bank.
That said, we completely understand how confusing and frustrating this can be. We recommend contacting your bank directly, as they can provide the most accurate update on how the transaction is displayed on your account.
We truly regret the inconvenience caused and are here to help if you need any further assistance. We’d appreciate the opportunity to restore your trust. Please feel free to reach out to our support team anytime.
PuurSmile Support Team
I ordered this flosser in January 2026…
I ordered this flosser in January 2026 I think. I could not use it because I have terrible arthritis in my hand and could not hold the flosser. I called emailed the company, they replied not problem, send back. I returned and they received on 2/3. Then I got "extra" stuff that I did not order. Was told not problem, send back. They received on 2/10. I paid a total of $28.50 for postage to return. I got a refund for the "extra" items, but no refund for the postage which I had asked for. Still no refund. Finally got a refund for the flosser, less $2.30, why I do not know. As I see it, they still owe me $31.05. I now want a credit for the money ($20.) i had to pay to send back the flosser.
I got such nice3 emails from customer service thanking me for my "patience" and my credit would go to the top, I was told this 2-3 times. Do not buy from this company.
13 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Joan,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you.
According to our standard return policy, customers can either use a prepaid return label with a restocking fee applied, or return items at their own expense without any restocking fee. However, in your case, we understand that the circumstances were not straightforward, and we sincerely apologize for any confusion or inconvenience caused during the process.
We would like to make this right for you. As an exception, we are arranging a full reimbursement for the remaining amount you mentioned. Since the original payment method is no longer able to receive refunds, we kindly ask you to provide a PayPal or Zelle account so we can complete the refund promptly.
Please reach out to us directly at support@puursmile.com or call us at +1 (786) 224-5801 so we can finalize this for you as quickly as possible.
We truly appreciate your patience and the opportunity to resolve this matter.
PuurSmile Support Team
Excellent customer service
I ordered my Puursmile set when there was a promotion whereby you get 3 free gifts. The free gifts were a travel case, some floss drops and an assortment of different attachments. Unfortunately upon arrival my floss drops were missing, so I contacted customer support and Marie was very helpful in getting them sent out to me separately. I have yet to use the product, but the customer service I can comfortably say is excellent!
9 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Claire.
Thank you so much for your kind feedback!
We’re sorry again for the missing item, but we’re really glad Marie could quickly sort that out for you. It’s great to hear you had a positive experience with our customer service.
We hope you enjoy your Puur Smile set—feel free to reach out if you need any help getting started!
If you ever need anything, we’re always here to help.
The Puur Smile Team
Great customer service!
I have had a few small issues with my flosser and customer service has been amazing every time!
8 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words!
We’re sorry to hear you experienced a few issues, but we’re really glad our customer service team was able to help each time. Your feedback means a lot to us.
If you ever need anything else, we’re always here for you!
The Puur Smile Team
Shipment issue-flosser works great!
I am changing my review after resolution of my issue. I was apparently put into a subscription I was not aware of and this was the first shipment of 3. My comment would be to check the fine print. Customer service finally reached back to me, they were experiencing phone difficulty, and stopped the subscription and reimbursed me for the first shipment. The flosser works great and my dentist has noticed a positive change in the teeth and gums since using. I recommend the product.
5 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Donna.
Thank you for updating your review and for your honest feedback. We sincerely apologize for the confusion regarding the subscription and appreciate your understanding while we resolved the issue. We're very happy to hear that you're enjoying the flosser and that your dentist has noticed such a positive improvement. Your recommendation means a lot to us!
Thanks again for your support!
The PuurrSmile Team
Very responsive customer service!
Very responsive customer service!! I lost a part and they are very kindly sending me a new device!
3 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Roni.
Thank you for your feedback! We're pleased to hear that you had a positive experience with our customer service. Providing quick and helpful support is always our priority.
Thanks again for choosing us!
The PuurrSmile Team
Well 2days in the product just stop…
Well 2days in the product just stop working dobt know why it just stopped I reached out to puure smile and after a brief conversation they resolved my issue and I appreciate it and them ty pure smile
1 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Heather.
Thank you for your review. We’re sorry for the initial issue you experienced, but we’re pleased our team was able to resolve it promptly. Please don’t hesitate to contact us if you need further assistance.
Thanks again for your support!
The PuurrSmile Team
Great Product Even Better Customer Service
The water flosser and its products are great. My dentist has noticed a difference in how healthier and cleaner my gums and teeth are since the Puur Water flosser. Recently my reservoir tank cracked and I contacted customer service. Marie, who assisted me was very friendly and her speedy service help me get a new reservoir tank. I definitely would recommend their products to family and friends
30 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Ryann.
Thank you so much for your wonderful review! We're thrilled to hear that you're seeing such great results and that your dentist has noticed the difference, too. We're also glad Marie could assist you quickly and make the process smooth. Your recommendation truly means a lot to us!
Thanks again for choosing us!
The PuurrSmile Team
Don't purchase from them...
They sign you up for a subscription without telling you. The charge is more than my original purchase. I want to return it and they don't respond via email or phone. No one is even picking up the phone. I have been trying for days to get an answer on how to return what I never signed up for. They sent me an address to return it to, with no further information and stopped responding. How could I get a refund sending it to an address with no other information, if they don't know it's my package they can't pay me back can they? HORRIBLE customer service. You can chat with an AI bot who just tells you to keep emailing and calling them. Don't waste your time or money being scammed by this company.
2 april 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Lacey,
We’re truly sorry for your experience — we completely understand your frustration, and this is not the level of service we aim to provide.
We’ve reviewed and resolved your case:
Your subscription has been cancelled
A full refund has been issued
There’s no need to return the product — please keep it as an apology from us
We apologise as our response time and communication were not up to standard, and we’re actively working on improving this.
Thank you for bringing this to our attention — your feedback genuinely helps us do better.
Warm regards,
The Puur Smile Team
Being ignored!!!
Initially I shared that was not satisfied with the product and I wanted to return it. I got a very fast response with them wanting me to keep trying the product, telling me to “give it time” and providing me with some suggestions. I said I would “try” but still was NOT happy. Then about a week to a week and a half later they charged me $85 for the subscription. I sent them three follow up emails now asking for that to be refunded as not only did I initially want a refund and was unhappy and talked into keeping it to try it a little longer but then you are charging me again and won’t even respond to me. I find it very interesting that you wanted to respond to me so quickly to talk me into keeping it, but now won’t respond when I ask to have a charge reversal. Worst customer service ever I’m reporting them to my bank.
29 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your feedback. Unfortunately, we were unable to verify your experience because our previous request for additional information went unanswered. We would genuinely like to look into this further and assist you—please feel free to reach out to us directly so we can better understand and resolve your concerns.
Marie at Puur Smile provided excellent…
Marie at Puur Smile provided excellent customer service in response to an issue I raised. Thank you, Marie! The water flosser is an excellent product and my mouth feels so clean after using it. I highly recommend this product.
26 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you so much for your kind words!
We’re delighted to hear that you had such a positive experience with Marie—she’ll be very happy to see your feedback 😊
It’s also wonderful to know that you’re enjoying your water flosser and feeling the difference it makes. Your recommendation truly means a lot to us!
If you ever need anything, we’re always here to help.
Warm regards,
The Puur Smile Team
It took awhile to come to some…
It took awhile to come to some understanding and the discrepancy from the item I bought, which was part of my fault, but eventually the problem was solved
30 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Thank you for your feedback—we really appreciate it.
We’re sorry it took some time to clarify things, but we’re glad the issue was resolved in the end. Your patience means a lot to us.
If you need anything else, we’re always here to help.
The Puur Smile Team
Puur smile is a great product
Puur smile is a great product. When I had an issue with my order the customer service dept.(Marie) was very helpful and resolved my issue.
30 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hello Kris.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying Puur Smile and that Marie was able to assist you so effectively. Providing helpful and responsive customer service is very important to us, so it’s great to know we met your expectations.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us!
The Puur Smile Team
Don't ever sign up for this because…Don't start a subscription
Don't ever sign up for this because impossible to cancel your subscription. Just say no!!!!
29 december 2025
Review zonder uitnodiging
Antwoord van Puursmile
Hi Barbara,
We completely understand how frustrating this situation must feel, and we are really sorry for the inconvenience caused by the billing issue.
As requested, your subscription has now been cancelled. We have also cancelled and refunded your most recent subscription charge.
If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re here to help
PuurSmile Team
I received This as a Christmas gift
I received This as a Christmas gift. When I unboxed it I did not see the fine crack at the bottom of the water tank. When I used it the crack got larger and the second time I used it the water poured out of the crack. I wrote the company to replace the water tank and they insisted that I get a receipt from the purchase. I was not comfortable contacting the gift giver so I just paid for the replacement. It happened a second time and I thought m aybe I had "bumped" the tank on the sink so I paid for ANOTHER replacement tank. This time I was extremely careful and the tank had not been bumped or dropped and it cracked AGAIN. (This is the third tank that cracked) There is obviously a design flaw in the water tank. When it is working I loved the water-pik but you can't use it when the tank is cracked. I will NOT buy another one. Moving on.
28 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Casey,
Thank you for taking the time to share your experience with us. I’m truly sorry for the repeated inconvenience and frustration you’ve gone through with the water tank—this is absolutely not the experience we want for our customers, especially with a product received as a gift.
I completely understand how disappointing it must have been to encounter the same issue multiple times, even after handling the unit with great care. Please rest assured that your feedback is being taken seriously and will be shared with our product team for immediate review.
We want to make this right for you without any further delay. Our team will resolve this issue right away by arranging a brand-new replacement unit at no cost to you
We truly value your trust and would appreciate the opportunity to restore your confidence in our product.
Puursmile Team
Puur smile was awesome to deal with!
Puur smile was awesome to deal with!
Speedy delivery ! Awesome product ! Great deal!
Customer service was great!
Thank you Lynn
25 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Lynn
Thank you so much for your kind words!
We’re thrilled to hear that you had such a great experience with us—from speedy delivery to the product itself. It means a lot to know that you felt well taken care of.
We truly appreciate your support and look forward to serving you again in the future.
The Puur Smile Team
Buyer Beware- do not buy from this…
Buyer Beware- do not buy from this company. The product itself is not terrible, but they continue to take money out of your account and send you unauthorized products each month. I bought my water flousser in November. I did not sign up for a subscription, and they still sent me replacement products to the tune of $67 monthky. I reached out, and they said they are happy to issue a refund, but there is a 10% restocking fee, and I had to send a picture of the products to make sure they are not opened. I didn't ask for the products in the first place. They are scamming people, so I would not buy from this company!
20 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Dear Monica,
Thank you for sharing your experience, and I’m really sorry for the frustration and inconvenience this has caused you.
We sincerely apologize that the subscription terms were not made clear at the time of your purchase. That is not the experience we want for our customers, and we completely understand how upsetting it must have been to receive and be charged for products you did not intend to order.
Please be assured that your subscription has now been fully cancelled, and all recent charges have been refunded. You will not receive any further shipments or billing from us.
We’re also reviewing how we communicate our subscription details to ensure this is much clearer moving forward, so situations like this can be avoided.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble caused.
Kind regards,
Customer Support Team
Great expereance…
I have had a few problems with this great product. Things I could not fix myself. The company contacts have been jolly on the spot with my concerns. I could not have made a better choice in purchasing this water flosser
25 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Perry,
Thank you so much for your kind words and for sharing your experience! We’re sorry to hear you ran into a few issues, but we’re really glad our team was able to step in quickly and help resolve them for you. Providing prompt and helpful support is very important to us.
It means a lot to know you’re happy with your choice, and we truly appreciate your trust in our product. If you ever need anything in the future, we’re always here to help. Enjoy your water flosser!
Puursmile Team
Continuous communication until delivery…
Continuous communication until delivery was.made.
18 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Greg,
Thank you for your feedback! We’re glad to hear that our team kept you informed every step of the way until your delivery arrived. Clear and consistent communication is something we truly value, and it’s great to know it made a difference in your experience.
PuurSmile Team
The tooth whitening kit was a waste of…
The tooth whitening kit was a waste of money. The actual device stopped charging before I could start to use the second applicator out of three! No wonder they only offer a 30 day warranty!
2 februari 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jean,
I’m really sorry this happened—that’s incredibly frustrating, especially when you barely got a chance to use the kit.
This definitely isn’t the experience we want anyone to have, and a device failing that quickly is not expected. We’d like to make this right for you—either by sending you a replacement at no cost or issuing a full refund, whichever you prefer.
Please reach out to us with your order details so we can sort this out for you as quickly as possible. We appreciate you bringing this to our attention and the chance to fix it.
Puursmile Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.