I received an order of attachments soon after receiving my device which included all of the attachments - I thought I was being charged for another device because it was $99! I immediately starte... Toon meer
Bedrijf heeft geantwoord
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From previous reviews, purchased thinking it would at least be comparable to my current water flosser. Many commented on the tank size, how great. Really; my current by My Smile (5yrs old) is 11.4oz... Toon meer
Bedrijf heeft geantwoord
I enjoyed using the puursmile water pic until the canister cracked. I have reached out to them twice only receiving a generic reply stating they opened a case and would get back to me. They never hav... Toon meer
Bedrijf heeft geantwoord
I have had a PuurSmile water flosser for several years. All of a sudden, when I tried to re-charge it, it would not work. I contacted the company and they are going to send me a new one free. I wou... Toon meer
Bedrijf heeft geantwoord
3,9
Goed
549 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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I was not aware of any subscription and…
I was not aware of any subscription and am being charged for a monthly subscription that totals more than my original purchase. This is unacceptable.
21 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Dear Deborah,
Thank you for bringing this to our attention, and we’re sorry for the confusion and frustration caused.
We’ve canceled your subscription and issued a full refund for the charges. This is certainly not the experience we want for our customers, and we understand how concerning unexpected charges can be.
If you have any further questions or need additional assistance, please don’t hesitate to reach out—we’re here to help
PuurSmile Team
Solved my problem quickly and with great customer service.
I received such encouraging response when my water pic failed. I had used it for about 10 days and loved it. And then it stopped working. I was in touch immediately with the company explaining my situation. They were very helpful and replaced the unit for me which I received yesterday and it works perfect. It is the best water pick I have ever had and I'm truly happy with such a responsible business. They take care of their customers which I greatly appreciate.
20 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi,
Thank you so much for your kind and thoughtful feedback! We're really glad to hear that you loved your water flosser and that our team was able to quickly resolve the issue for you. It means a lot to us that you took the time to share your experience.
We’re committed to making sure our customers feel supported and satisfied, so it’s wonderful to know the replacement is working perfectly and that you’re happy with it. Your trust and appreciation truly motivate us to keep delivering the best products and service we can.
If you ever need anything in the future, we’re always here to help. Thanks again for choosing us!
PuurSmle Team
Puur is a great company
I had a Puur teeth cleaner that stopped charging. I advised the customer service people and sent them a video explaining the issue. They immediately responded and told me they would fix the problem by sending me a new Puur device. The new device arrived very quickly and is even better than my previous model. All at no cost to me. A great company that stands behind their products.
10 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Mikey,
Thank you so much for sharing your experience! We’re really sorry you had an issue with your original device, but we’re glad our team could step in quickly and make things right for you.
It’s great to hear the replacement arrived fast and that you’re enjoying the new version even more—that’s exactly the experience we aim to deliver.
We truly appreciate your kind words and your trust in us. Thanks again for your support!
PuurSmile Team
Lovely clean
Lovely clean, white teeth and mouth feels "massaged" after
18 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Julie,
Thank you so much for your kind words! We’re so happy to hear you’re enjoying that clean, fresh feeling—and even better that “just-left-the-dentist” smoothness 😊
It means a lot to us that you’re seeing and feeling the results. Thanks again for sharing your experience!
PuurSmile Team
Client services are quick and always try to find the perfect solution for you if there is any problem.
First of all, rhese products are just marvelous. The whitening kit did miracles fir me. The first coupme days of usage, I ve seen rhe progress on my teeth. Client services are quick, understanding and wont let you go unsatisfied.
18 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Isabelle,
Thank you so much for your amazing feedback! We’re thrilled to hear the whitening kit worked so quickly for you and that you started seeing results within the first few days—that’s exactly what we love to hear.
It also means a lot that you had a great experience with our support team. We always aim to be quick, helpful, and make sure every customer feels taken care of.
Thanks again for sharing your experience!
PuurSmile Team
Best customer service I have ever dealt…
Best customer service I have ever dealt with.
13 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Stacey,
Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with our team. Providing the best possible customer service is always our top priority, so it truly means a lot to know we made a great impression.
We really appreciate you taking the time to share your feedback, and we look forward to helping you again in the future!
PuurSmile Team
I ordered the product in Dec and…
I ordered the product in Dec and received it. On Feb 2 they sent a refill package. WHICH I DID NOT ORDER. Returned it per their instructions - pd for the postage & then emailed them a copy of ship form. They never sent the refund. Mar 2, another pkg arrived. Emailed again that I don't want it - no reply. Today I contacted my bank and told them to block Purr Smile - also filed a fraud report. Poor customer service!
16 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Virginia,
We sincerely apologize for the delay in processing your refund. Unfortunately, we did not receive your return receipt earlier, which is why there was a delay on our end. That said, please don’t worry — we have now fully processed refunds for both orders.
Depending on your bank, it may take a few business days for the refunded amounts to appear in your account.
We completely understand how disappointing this experience must have been, and we’re very sorry for the inconvenience and lack of timely communication. Your feedback is important to us, and we will use it to improve our service moving forward.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
PuurSmile Team
I'm very impressed with this company
I'm very impressed with this company. The water flosser is a great product and they were so helpful and friendly. I definitely will continue to use this company!
15 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Amy,
Thank you so much for your kind review! We're really happy to hear that you're impressed with both the water flosser and your experience with our team.
Providing helpful and friendly support is very important to us, so it’s wonderful to know that it made a positive difference. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
PuurSmile Team
Everything,from the price and the free…
Everything,from the price and the free gifts. Almost immediately I had to reach out to the support team, I had a few questions, I'm happy to say that I got an immediate response saying that they would look into my questions. A few hours later I got the answers to my questions. Then I was reading about a subscription clause, I went back to my original order and I saw the +subscription,that was totally on me for not taking my time to really read what I'm clicking on and agreeing to. I reached out again to support with my concerns and I am happy to say that they got back to me within 24 hours and they cancelled the subscription that I unknowingly signed up for. I will definitely take my time to read what I am buying. I would like to thank the Puur support team for handling my issues swiftly.
12 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Sherry,
Thank you so much for your thoughtful review! We really appreciate you taking the time to share your experience.
We're glad to hear that you were happy with the price, the free gifts, and especially the support you received from our team. Providing quick, clear help whenever our customers have questions is very important to us, so it's great to know our team could assist you promptly and resolve everything for you.
We also truly appreciate your honesty about the subscription part of the order. These things can happen, and we're always happy to step in and help when needed. I'm glad our support team was able to sort it out quickly and give you peace of mind.
Thank you again for your kind words and for giving us the opportunity to help. If you ever have questions in the future, we’ll always be here for you.
Warm regards,
Puursmile Team 😊
Thank you for responding quickly and…
Thank you for responding quickly and addressing my concern and sending out a new tank for the flosser.
12 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Ruth,
Thank you for your kind message! We're glad we could respond quickly and help resolve the issue for you.
It was our pleasure to send out a new tank for your flosser, and we hope everything works perfectly for you now. If you ever need any assistance in the future, please don’t hesitate to reach out — we’re always happy to help.
Thank you again for your support!
PuurSmile Team
The toothbrush flosser is ok
The toothbrush flosser is ok. I paid $89.00 for it on 1-11-2029.
Then on 2-9–26 . I saw where I was charged for another one my cardfir $94.56 and I Did Not Order this .Then I received a little green box in the mail with all the attachments around the middle of February.. I didn’t order any of it ! The charge is still on my card and Goldman Sacs Bank needs qualified help. I will take this to theBBB if this charge is still on my acct.
9 februari 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Cindy,
Thank you for bringing this to our attention, and we’re really sorry for the confusion and frustration this situation caused.
After reviewing your account, we went ahead and canceled the unexpected order and issued a full refund for the $94.56 charge. Please note that refunds can sometimes take a few business days to appear back on your card, depending on your bank’s processing time.
We completely understand how concerning it is to see a charge for something you didn’t believe you ordered, and we appreciate you giving us the chance to make it right. If you have any questions or if the refund doesn’t appear within the next few days, please don’t hesitate to reach out to our support team — we’re here to help.
Thank you for your patience, and we truly appreciate your feedback.
Best regards,
PuurSmile Team
This company owes me $169.92
This company owes me $169.92. I placed an order with this company January 2026. Come February 2026 I received an email about another order from this company about a subscription that I unknowingly signed up for just for ordering from them once. This is the scam. You automatically get a subscription when you order from them one time. So I get the email about a $169.92 charge/order. I respond saying cancel the order and the subscription. I called no ring just an automated voice saying leave a message. I never got a return phone call. I continue emailing about the order I never placed and want to cancel the order. Finally someone emails me with instructions on how to avoid restocking fees. The package arrives February 18,2026. I return the package February 19,2026. Here it is March 12,2026 and no responds to my emails no return phone call and no refund. SCAM!!! SCAMMERS!! Scamming off of hard working taxpayers!!! Give me my money back!!!! I am not poor nor hurting for money. Right is right. They should have just cancelled my order when I first contacted them about this fraudulent order.
19 februari 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Sarah,
We’re really sorry to hear about your frustration, and we completely understand why this situation felt upsetting.
After reviewing your account, we can confirm that your return was received and your refund of $169.92 has now been fully processed. Depending on your bank or card provider, it may take a few business days for the funds to appear back in your account.
We sincerely apologize for the delay and for any confusion regarding the subscription and cancellation process. Your feedback is very important to us, and we’re always working to improve our communication and support experience so situations like this can be resolved faster.
If there’s anything further we can help you with, please don’t hesitate to reach out to our support team. We appreciate your patience and the opportunity to resolve this for you.
PuurSmile Team
Unknowingly you are automatically…
Unknowingly you are automatically subscribing. Have attempted to unsubscribe each month and then end up with another delivery. The most frustrating organisation to deal with. Now I have a number of unwanted products which I intend to return. Far out my frustration levels were off the rictor scale.
12 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Jillian,
We’re really sorry to hear about your experience and understand how frustrating that must have been. That’s certainly not the experience we want our customers to have.
We’d really like the opportunity to look into this for you and help resolve the issue with the subscription and the unwanted orders. Please reach out to our support team with your order details, and we’ll review your account, make sure the subscription is canceled, and assist you with the return process.
Thank you for bringing this to our attention, and we hope to make this right for you.
Puursmile Team
Product/Customer Service
Bad experience with product, told me I have 90 day return policy, now I'm being told only 30 day. I told the NO Subscription orders I travel, now they sent me and order automatically. I am the one told to worry about denying the order and I'm now elsewhere. Company not customer focused and does false advertisement.
11 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Barbara,
We’re really sorry to hear about your experience.
First, we want to sincerely apologize for the confusion regarding the return policy and the subscription order. This is not the experience we want any of our customers to have.
We’ve now cancelled the subscription on your account and refunded the most recent order in full so you won’t need to worry about being charged again. Please also don’t worry about the shipment — you’re welcome to keep the items once they arrive, and there’s no need to arrange a return.
Your feedback is very important to us, and we’ll be reviewing this internally to make sure situations like this are handled more clearly in the future.
If there’s anything else we can do to help, please don’t hesitate to reach out. We truly appreciate you bringing this to our attention and hope we can restore your confidence in us.
Warm regards,
PuurSmile Customer Support
I would not even give this company a…0
I would not even give this company a one star if I didn't have to. The Bots take over when you have issues with the product. When you think a human is talking to you, they are just as reliable as the Bots. I returned my product as it did not work correctly. They keep sending add ons and charge your card, The phone just rings, no one answers messages. DO NOT BUY THEIR PRODUCT!
5 januari 2026
Review zonder uitnodiging
Antwoord van Puursmile
Dear Marie,
We’re very sorry to hear about your experience and truly apologize for the frustration this situation has caused. This is certainly not the experience we want any of our customers to have.
We have processed refunds for the orders you mentioned, and a separate email has been sent with the refund confirmation for your reference. Please allow a few business days for the funds to appear in your account depending on your bank’s processing time.
Your feedback regarding communication and the subscription shipments is very important to us, and we’re actively working to improve both our support experience and response times. We appreciate you bringing this to our attention and regret the inconvenience this has caused.
If there is anything further we can assist you with, please don’t hesitate to reach out.
PuurSmile Team
The flosser works fine
The flosser works fine. I only use the lowest setting and can’t imagine using the highest one. My only complaint is about getting automatically signed up for a subscription to replace extra supplies every 30 days at $60 + tax. Why would I need to replace the attachment heads every 30 days?? I don’t even use them all.
I did contact customer service and was able to return the automatic shipment at no cost to me and I received my refund quickly. I will also say that Sheena at customer service was very helpful and easy to communicate with through that process.
1 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Susan,
Thank you for sharing your experience! We're glad to hear the flosser is working well for you and that Sheena was able to assist you promptly. We appreciate your feedback regarding the subscription and understand that replacement needs can vary from person to person. If you ever need help adjusting or managing your subscription in the future, our team is always here to help. Thanks again for your honest review!
PuurSmile Team
Although had issues w the product…
Although had issues w the product customer service and responses have been awesome!
8 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi James,
Thank you for your feedback! We're sorry to hear that you experienced some issues with the product, but we're really glad our customer service team was able to support you and respond quickly. Your patience and understanding mean a lot to us, and we're always here if you need any further assistance.
PuurSmile Team
I bought my water flosser in late 2024
I bought my water flosser in late 2024, and it was always difficult to get recharged. As a result, I estimate I used it at most 500 times after I bought it. And, now, it is completely impossible to recharge the device. The USB port on the device is completely blown now.
I contacted the company about the problem, and I received a polite "f*** **f" from some woman working for the company. The company offers no repair option for these kinds of issues.
I own an old Waterpik that has lasted for nearly 20 years, and it still works.
I'm fed up with being forced to figure out how to recycle electronics that stop working, and I am especially fed up with companies that produce electronics that do not last, and who do not make provisions for repairs and recycling. So, I don't recommend that anyone buy anything from Puursmile.
If the woman who responded to my query about getting my device fixed had at least offered me some recycling option (the thing holds a lithium battery), I would be a little less angry with the company, but she did nothing but leave me high and dry.
7 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi James,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused you. That’s certainly not the level of quality or customer care we want anyone to associate with our products.
We’re especially concerned to hear about the issue with the charging port and the interaction you described with support. That is not how we expect our customers to be treated, and we sincerely apologize for that experience.
We’d like to make this right. A replacement unit will be shipped to you immediately so you can continue using the product without further inconvenience. Our team will also review your previous support interaction to ensure situations like this are handled more appropriately in the future.
Thank you for bringing this to our attention. We appreciate your feedback and the opportunity to correct this.
PuurSmile Team
I never received the product
I never received the product. contacting the company I received a reply they would look into it. a month later nothing further. trying to get a refund.
Peter Hohn MD
6 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Hi Peter,
We’re very sorry to hear about the trouble with your order and the delay in resolving your refund. We completely understand how frustrating it is to have returned items due to an insufficient address and not receive any follow-up.
We checked your order, and it appears that delivery failed due to an insufficient address. We are happy to resend your order if you're still interested or we will issue a full refund.
We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
Best regards,
PuurSmile Team
Wow, this company is on it!
Wow, this company is on it! They responded to my request quickly and efficiently! I love their product and will promote it in my circles. Their customer service is top rare. Thank you!
4 maart 2026
Review zonder uitnodiging
Antwoord van Puursmile
Dear Terri,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our team and that you're enjoying the product. Providing fast, efficient support and taking great care of our customers is very important to us.
We truly appreciate your support and your willingness to recommend us to others. Thank you for being part of the PuurSmile family! 😊
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