The dolphin needs more torque when using throttle, also needs faster acceleration, takes too long to come up to speed. The headlight wire is not long enough for proper installation of front rack. So y... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Sent two emails regarding shipping and quality of battery. No response. No communication whatsoever. My item was not shipped out until I sent an email regarding tracking. Just an email that the item w... Toon meer
Purchased a Qualisports Dolphin+ after spending many hours of research, comparing different brands and reading reviews. Liked it so much, we ordered a Model 5 for my wife. The bikes are beautifully m... Toon meer
Bedrijf heeft geantwoord
Customer service was always attentive and helpful. Just got my bike 2 days ago, and took the first ride today--love it! Set up was a bit frustrating--the included tool kit did not have all the correct... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Quality is in our name and we build our products with quality parts inside and out. Qualisports E-Bikes are a great investment in yourself and will change the way you feel, and save you time and money. Qualisports E-Bikes are solid, reliable, great looking, stylish, fun, and affordable means of transportation that allow you to embrace the freedom, serenity, and dependability with enough power to take you on treks around the city.
Contactgegevens
1150 South Milliken Ave, #1062, CA 91761, ONTARIO, Verenigde Staten
- +1 (909) 678-2995
- info@qualisports.us
- qualisports.us
3,7
Gemiddeld
184 reviews
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Wonderful bikes wonderful people
Bikes came quickly and were easy to assemble. They are sturdy, light weight and really fun. We had some questions and customer support were so very helpful and patient.
3 januari 2025
Antwoord van Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
EXCELLENT CUSTOMER SERVICE!!!!
I purchased Two folding e-bikes from Qualisports. The build quality is excellent. Both bike had minor issues (bent chainring and malfunctioning headlight) I sent an email describing the issues and got a response with in a hour (Carlos was great!!) I had resolution with in 24 hours. EXCELLENT CUSTOMER SERVICE!!!!
30 december 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Thanks to Qualisports USA
Thanks to Qualisports USA, not just because they have the coolest bikes in the city, is because the hace an amazing post service sales, how help you very, very, very fast. Thanks K. (and sorry for my english)
8 november 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you so much for your kind words and five-star rating! At Qualisports, we prioritize providing exceptional customer service, and we are delighted to hear that K was able to assist you promptly and effectively.
Your satisfaction is our top priority, and we are always here to help. Your feedback means a lot to us, and we truly appreciate your support. Ride on with your Qualisports bike and enjoy the journey ahead!
Parts update solved with customer service help.
The customer support was helpful when I was repairing my friend's Qualisport E-bike. There was a part update on the electric motor that I needed to replace. They helped me and provided instructions to properly set up the throttle controller with the new motor.
1 september 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
The customer services
The customer service representatives are knowledgeable and very quick in responding my inquiries. Also, the representatives provided me a solution to the issue in question.
11 september 2024
Antwoord van Qualisports USA
Thank you so much for your five-star review! We greatly appreciate your kind words. It's wonderful to hear that our communication has been effective and prompt. We strive to provide polite and gracious responses to all inquiries. We're glad you have found our interactions enjoyable. We look forward to continuing to serve you in the future.
Good on line customer service and…
Good on line customer service and availability of spare parts.
8 augustus 2024
Antwoord van Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Antwoord van Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
Wonderful product
Wonderful product! Fast shipping! And Carlos was so helpful and responsive when I had a few questions after unpacking the bike. Love my Nemo!
31 juli 2024
Antwoord van Qualisports USA
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. Your feedback helps us to improve service and product for everyone! We are here for you anytime!
The customer support was very helpful…
The customer support was very helpful in solving a technical issue. Thank you!
1 augustus 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Qualisport Dolphin
The ordering and delivery process was easy and fast. Packaging for shipping needs package straps to help delivery people move the heavy awkward box. The Box was fairly torn up on arrival. Protection inside for the widest parts/wheel axles would be good. Fortunately, I can work on bikes and was able to work out the kinks. No major damage.
As for the bike itself. It is amazing! I love it and have ridden almost every day. Everything is working as it should. It is so comfortable and fun! It is exactly what I was wanting and apparently what I needed to get back cycling again.
My only request at this point is some directions/video for removing/disconnecting the back wheel.
Thank you.
5 juli 2024
Antwoord van Qualisports USA
Thank you for your four-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Antwoord van Qualisports USA
We sincerely apologize for any inconvenience you have experienced regarding the price difference and the delay in communication.
Due to the high volume of pre-orders we received, the service team is actively resolving price discrepancies based on order sequence. Rest assured that a member of our service team will be reaching out to you shortly to assist in resolving any concerns you have regarding the price difference.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to rectify the situation promptly.
Antwoord van Qualisports USA
Thank you for taking the time to provide feedback. We're sorry to hear that you feel you didn't receive what you were expecting. We understand that you purchased a 48V charger and noticed that the label on the back indicates 54.6V.
We would like to clarify that this is not an error with the charger. The voltage indicated on the charger label refers to the maximum voltage output that the charger is capable of delivering. In the case of a 48V battery, when fully charged, the voltage can reach up to 54.6V. This is a normal and expected behavior based on the charging process and the characteristics of the battery.
We apologize for any confusion that may have arisen from this discrepancy. We strive to provide accurate product information and ensure customer satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team.
Quick and positive response..
12 juni 2024
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Prompt support
I've enjoyed my two dolphin e-bikes for a couple of years now, but when the controller went out on one of them, I was impressed how quickly support helped me diagnose and fix the problem. In just a few days the new controller arrived, I installed it and was back on the road again!
11 juni 2024
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Very happy with our new bikes and…
Very happy with our new bikes and customer service. We’ve already recommended them to friends who are also e-bike shopping.
11 juni 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you for your fantastic five-star review! Your satisfaction means the world to us. We truly appreciate your recommendations to your friends who are also in search of e-bikes. If there's anything else we can assist you with, please feel free to let us know. Happy riding!
Great customer service. Great bikes.
Qualisports responded to my inquiry the very same day and shipped me the needed part the day after. My old school Dolphin is as good as new. I kinda wish it would break so I would have an excuse to buy a brand new Dolphin with the extra battery.
4 juni 2024
Antwoord van Qualisports USA
Thank you for your glowing five-star review! We greatly appreciate your feedback. It was our pleasure to respond promptly to your inquiry and ensure the timely shipment of the required part. We are thrilled to hear that your old school Dolphin is now restored to its former glory. Should you ever need any further assistance, please don't hesitate to reach out. We are here to help. Happy riding!
Excellent!
27 mei 2024
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Always helpful customer service
Always helpful customer service, they helped me find the right screws for an accessory for my bike at another store
7 juni 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Need a Part
Need a part. Response to request was quick. Part was quickly identified and shipped. Our Dolphin was out of service for less than 2 weeks. Great Support
30 mei 2024
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Qualisports USA has wonderful customer…
Qualisports USA has wonderful customer service.
Carlos is a wonderful and dedicated individual. I am very satisfied with the top-quality service.
Thank you so much.
---
Alexander
30 mei 2024
Review zonder uitnodiging
Antwoord van Qualisports USA
Thank you for your five-star review! We appreciate your understanding, and we're glad we could assist you promptly. At Qualisports, we strive to provide great service and support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
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