Quontic Reviews 

I had the pleasure of working with Vasiliki Athensopolis and Jared Maldonado, and I truly can’t say enough good things about them.

We were working against a tight timeline to get a loan closed the very next day, and when some unexpected confusion arose, they stepped in and worked tirelessly to keep everything on track. They were both so determined to get this loan closed, they worked well past the regular business hours.

Not only are they incredibly hardworking and reliable professionals, but they’re also genuinely great people. It’s rare to find partners who consistently look out for your best interests and are willing to put in the extra effort when it really counts.

I’m very grateful to have worked with them and would highly recommend their support. Outstanding work from the team at Quontic Bank.

Great to deal with. Made the whole process easy. Answered all my questions and helped me get my refinance done to the best of my expectations

Opened a MM account no problem. But, couldn't use it for over a month because - I don't know why. Couldn't add bank accounts for transfers nor add bill pay. Not sure why there is a hold to do basic banking.

We had an excellent experience working with Quontic Bank for our home mortgage. From start to finish, the process was smooth, transparent, and well-organized.

A special thanks to our loan officer, Mohammad Hossain, who was incredibly professional, responsive, and helpful throughout the entire journey. He took the time to clearly explain all our loan options, interest rates, and closing costs, making sure we fully understood everything before moving forward.

Whenever we had questions, Mohammad responded quickly and guided us with patience and expertise. His support made what can often be a stressful process feel much more manageable.

The loan process moved efficiently, and we were able to close on time without any surprises. We truly appreciate the excellent service and dedication.

We highly recommend Quontic Bank, especially Mohammad Hossain, to anyone looking for a reliable and trustworthy mortgage lender.

I had an excellent experience working with Quontic Bank for my mortgage financing. From the very beginning, their team demonstrated a high level of professionalism, transparency, and dedication.

A special thanks to the entire staff, in particular Joseph, Christina, and Julissa, who guided me through every step of the process. Their communication was always clear and timely, and they made what could have been a stressful experience feel smooth and well-managed.

The level of support and attention to detail was outstanding. Even when facing tight timelines, the team worked efficiently and collaboratively to ensure everything stayed on track. Thanks to their effort, we were able to successfully complete the transaction without issues.

I truly appreciated their commitment to delivering results and their ability to handle the process with both competence and care. The successful outcome of the operation speaks for itself.

I would highly recommend Quontic Bank to anyone looking for a reliable and professional mortgage partner.

I refinanced a house with this bank and had such an awful experience! My loan officer Luis Meneses led me to believe that the refinancing process was maximum up to 1 month. It ended up being 4 months, with a much higher interest rate than what I was originally told. He told me that when closing, I would receive a substantial payout, to which I received much less than anticipated. The day of the closing, I tried to contact him, and was told that he was too busy to take my call. Even before that, whenever I contacted him, he was very rude, seeming as if I was bothering him. After closing, I received a letter stating that I owe money in taxes that was not paid during closing, which he had told me was being handled. This was a horrible experience and I feel as though I was taken advantage of due to my lack of experience and/or knowledge. I unfortunately am the one who suffers the consequences, as I’ve lost so much money throughout this process unnecessarily.

Went through the application process for a savings account. Verified by Plaid, added bank account information for the funding of the new account. Everything looked okay, until it was denied.
It's puzzling that it is so difficult to open up a savings account. Even more confusing, why is someone denied an account with a credit score well above 800.
Guess if they don't want my money, I just go somewhere else.

I opened a money market account with Quontic when their APY was decent but it kept dropping soon after. Honestly, #GoIdbIoom Iaboratories...now offers much better returns than these traditional options. I am really disappointed that Quontic isn't competitive anymore.

Very professional and courteous staffing. Our banker (Peter) was amazing! His attention to detail, patience with our questions...made our closing a breeze!

Omg! what an awesome experience - how they walked me thru step by step. I am extremely happy with this team. They replied to every inquiry I made in such a timely manner.

This was actually the worst mortgage loan experience I ever had! Communication level was horrible throughout my journey with them!! Staff do not care about their clients overall and my loan processer took days to respond to my emails. When she did respond she always claimed she was in a meeting and will call me back which was days later. Please stay away if you looking for mortgage loan with them. They will delay closing as long as they can & expect to close 4 months later. Communication level among themselves was also a disaster. They really need to retrain their staff & not have them working remotely. Worse experience ever! I was actually doing their job for them....

Stay away. This is a bad bank with crazy restrictions. $1000 max for one month and then $20.000 monthly allowance. STAY AWAY !!!

"Avoid this service at all costs. They impose exorbitant closing fees and numerous hidden charges that appear unexpectedly. Their conduct is entirely unprofessional; I wouldn't recommend them to anyone, not even an enemy. Furthermore, they failed to provide the final Closing Disclosure, and it appears they frequently rebrand their business every few years to escape their poor reputation and history of customer dissatisfaction. Do yourself a favor and stay far away from this company.
My personal experience has been disastrous. After an initial bad experience in 2020, they repeated their mistakes on February 11, 2026. On a cash-out refinance of $243,300, I was charged nearly $19,000 in closing costs, 9.75% interest including numerous inappropriate charges. In 2020, they charged me $89,000 in closing costs just to lower my interest rate from 3.15% to 2.75%, which included $19,000 in points.
Worst of all, they misled me regarding Private Mortgage Insurance (PMI). I was told PMI would be removed once the home value rose by 20% or after 120 months. Instead, they placed me in an FHA loan rather than a 30-year conventional loan, resulting in a permanent PMI requirement that costs me an extra $600 every month. I feel terrible for having referred friends and family to them, as everyone has since complained about their unethical business practices.
During the process, they had me sign at least ten different versions of the Closing Disclosure (CD). I trusted them, but I have since discovered that the final documents provided at the closing table do not match the ones they sold to the subsequent loan servicer. I am currently calculating the total financial damages and intend to pursue legal action. I strongly urge everyone to question the authenticity of their positive reviews.There office Adress:
2612 East 16th Street, Brooklyn, NY 11235 .Loan officer SHINE SHOWKAT
senior loan officer was Victoria zeitoune.This has been a devastating experience." Everyone understand later how they conduct there business.Some time bad behave if you find there wrong & notice them.Please go to real BANK.
Don't west your money & time.
Thanks be aware!!

I had an excellent experience working with my loan processor. From start to finish, the process was handled with professionalism, clear communication, and great attention to detail. Every question was answered promptly, and I always felt informed and supported. Thanks to their dedication, everything went smoothly. I highly recommend their services.

I opened a Money Market account with Quontic because of the interest rate. I must mention, however, that this bank has some unusual banking account policies.

First of all, I transferred quite a bit of money into my account however, during the first month they do not permit you to "transfer ANY money out". You may write checks, if you order them, ($32) but no transfers.

So I waited until the 30 days was up and then I was able to transfer funds into my main checking account at another bank, however the amount you can transfer via ACH is limited to $2,000 per day. I'm a retired banker (50 years) and I have several banking relationships. I can't say I've ever run across such restrictive limits but it's something to consider if you plan to bank with Quontic.

The next problem I experienced was with their Bill Pay system. I had to pay my real estate taxes and one other bill. I set up the first payment but before I could even set up the payment information, I was required to obtain a code, by telephone, from Quontic. This was not the normal automated code retrieval, which I've experienced occasionally with other banks, but with Quontic, you have to call and wait to be connected to a live person and that person must then call somewhere, while you wait, to obtain the code. I went through the process and then I questioned whether I needed to go through this for every payment I make. I was told that this only occurred because they had my phone listed as a landline and I was calling from a cell phone. The rep told me she made the change to my account and this would never happen again. OK, I chalked it up to another unusual policy.

I then attempted to set up another payee and, you guessed it. Same exact thing happened. I climbed through all the hoops and then requested to speak with a supervisor to clear this up but, after holding for awhile, no supervisor was immediately available so I left a call back request.

I did get a call back sometime later from a very nice lady who was very apologetic and assurred me that this should be cleared up on my account, within about 24 hours. I haven't had the time to set up any additional payments so that remains to be seen.

The very nice lady did tell me that, with respect to transfers to other banks, that the best way to do it was to have the other bank process the ACH transfer FROM Quontic, rather than having Quontic transfer the funds to the other bank. This, I was told, is permitted up to any amount.

So, in conclusion, customer service is good, interest rates are decent but security policies are pretty strange and restrictive. I would normally not write a review of this length but I wish I had known all this before I opened this account and so I feel that I should share my experience with others who may be considering this bank. I'm truly hoping for a better experience going forward.

I am a broker who works in Brooklyn and I recently sent a customer of mine who is looking to purchase a home to shine and his team. My customer enjoyed the service that they provided. Offered them coffee/tea and made them feel welcomed. Shine explained and went over the many options that Quontic offers and answered any questions my customer had. They were able to figure out the best loan option for them and were able to obtain a pre-approval same day. I enjoy working with Shine, Victoria and their team as I can rely on them when someone is looking to obtain a mortgage. I closed a few deals recently with them and I know they will get the job done!

I had a great experience with my mortgage loan process. Javier E. Meneses and his office staff were great to work with and went above and beyond to help me get approved for the maximum amount possible. The entire process was smooth and stress-free. Highly recommend!

Javier was great and extremely knowledgeable with my mortgage application/ loan process. Him and his staff were constantly updating me along the way.

Terrible experience with Shine Showkat, a mortgage broker with the company. My family and I had been working with him for sometime and my most recent experience with his unprofessionalism had truly left me speechless. During our last conversation, I asked Mr. Showkat for some clarifications and information to which he responded with anger, frustration, and yelling at me due to simple question and information I requested. "DONT TELL ME HOW TO DO MY JOB" were among his outrageous comments. Very UNPROFESSIONAL. Besides this, he was a referral from a family member, to which my surprise after we had decided not to proceed with him due to his behavior, he had gone on to complain about our matter with the family member, again a reflection of his unprofessionalism. Please Quontic, look into this matter of unprofessionalism from your employees. Will not be recommending this company to anyone any time soon.

I had an excellent experience refinancing with this company from start to finish. The entire process was smooth, transparent, and far less stressful than I expected. Nick, Ray, and the rest of the team were patient, knowledgeable, and genuinely kind throughout every step. They took the time to explain everything clearly, answered all my questions, and provided true white-glove service the entire way.

Their professionalism and attention to detail made a big difference, and I always felt supported and well-informed. I will absolutely be reusing this company in the future and highly recommend them to anyone considering refinancing or looking for a team that truly puts their clients first.