Their "Customer Experience Lead" was incredibly arrogant when we have cancelled our account today, after 10 years with them. He claimed they can give us the reporting we need for music licensing (PRS... Toon meer
Bedrijf heeft geantwoord
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Great Service and getting better!! We launched a radio in 2019 targeting a niche market, radio.co gave us the opportunity to serve a market with a low-cost entry point. The platform had some issues,... Toon meer
Bedrijf heeft geantwoord
What a wonderful turnaround from James and the folks at radio.co after my last rant - we faced a huge problem to access our platform - they sorted it out in minutes! Kudos to them - thanks guys!
Bedrijf heeft geantwoord
This is an absolutely seamless platform for streaming our STOP Radio network. We've been streaming for years through another service, but our numbers have exploded with radio.co ... absolutely profess... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Broadcasting used to be complicated. We’ve made it simple. Radio.co is the all-in-one platform for creating, managing, and growing your internet radio station, whether you're a bedroom DJ, a national brand, or somewhere in between. We handle the heavy lifting: hosting, scheduling, automation, listener stats, custom-branded apps, and more. All from your browser. No tech team required. Since 2015, we’ve helped thousands of broadcasters get on air and stay there. Some run shows for global audiences. Others create stations just for their team or local community. Whatever your mission, we’re here to support it. You bring the voice. We’ll back you up with the tools, support, and rock-solid infrastructure to make it sound great. Radio.co: Radio made simple, for everyone.
Contactgegevens
Suite 2A, Basil Chambers, 65 High Street, M4 1FS, Manchester, Verenigd Koninkrijk
- 650 238 9055
- studio@radio.co
- radio.co
4,0
Goed
748 reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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GREAT RESPONSE TIMES
Excellent and fast communication. Helpful/friendly support. Reasonably priced for what you get. We are especially impressed with their clean radio player and efficient dashboard.
12 juni 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Robert,
Thank you very much for taking the time to leave this review, it's fantastic you think so highly of our support and we're pleased you enjoy the Radio.co platform.
We're always on hand (as you know!) so feel free to reach back out if you ever need anything! :)
Happy Broadcasting,
The Radio.co Team
EASY TO USE
THEY HAVE ALWAYS BEEN VERY HELPFUL WITH TECHNICAL SUPPORT. THE SOFTWARE IS WELL LAID OUT AND EASY TO NAVIGATE.
12 juni 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Mark,
Thanks for taking the time to leave this review. We're really happy to hear you've been satisfied with the support offered by Radio.co, if you ever need anything else feel free to reach out! :)
Happy Broadcasting,
The Radio.co Team
Problems with schedule calendar
Problems with schedule calendar, problems with metadata, lots of error messages, if you're looing for something better than just broadcasting your voice once a year THIS IS DEFINITELY NOT GOOD FOR YOU. This service should be free for what it is. Also, customer service never really solve any problem at all.
7 juni 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Patchouli,
Sorry to hear of your recent issues.
I've requested some further details from you so that we can identify your station with us. I will then be happy to reach out direct to rectify these problems.
Thanks,
James
Customer Support Manager
Customer service from Edward was…
Customer service from Edward was fantastic
7 juni 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi David,
Thanks very much for taking the time to leave this review, I'll make sure Edward is made aware of your kind words!
Happy Broadcasting,
The Radio.co Team
Radio.co Comes Through In Complex Situations
Every time I have an issue that needs to be addressed, these guys and gals come through for me every time. They are very quick to respond even if we are half a world away. They do an awesome job! They have never complained, even in some of the most trying times when I began to get frustrated, where things from my perspective are complexed, especially when it came to the process of trying to get my app on board.
24 mei 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi,
Thanks very much for taking the time to leave this review, we're glad to hear you've found the support offered by the team of great benefit!
We hope you continue to enjoy using the Radio.co platform, and if you need anything else please do let us know :)
Happy Broadcasting!
The Radio.co Team
I recently moved to Radio.co from…
I recently moved to Radio.co from another platform (not named), and am very impressed.
The platform offers loads of support including as YouTube videos, online chat & one to one video chat.
After using a platform that was unreliable with hardly any support at all switching to Radio.co is certainly a breath of fresh air!
21 mei 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Daz,
Absolutely fantastic to hear you've found Radio.co impressive on the whole, it's great to know you've found the support offering really beneficial.
We look forward to working with you in the future, and can't wait to see the continued growth of your station!
Happy Broadcasting,
The Radio.co Team
Jesse is the best!
Jesse was extremely helpful and knowledgeable. He gave me some interesting suggestions on growing my brand, in addition to how to use the dashboard. I am speaking with him again on Thursday.
20 mei 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Adam,
Thank you for taking the time to leave this review.
We're really happy to hear you found Jesse so helpful, I'll make sure to pass your feedback on to him :)
If you ever need anything else, feel free to reach out. As you know, we're always happy to help!
Best wishes,
The Radio.co Team
Radio.co and Phil in particular have…
Radio.co and Phil in particular have been so helpful to me. The service is immaculate and the software is swish.
3 mei 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi George,
Thank you very much for taking the time to leave this review, we're elated to hear you've found Phil's assistance so helpful.
We're always on hand, so if you need anything further please don't hesitate to reach out.
Happy Broadcasting!
The Radio.co Team
Radio.co has gone bad
Radio.co used to be great but a couple weeks ago it was scheduled to go down for maintenance for 3 hours. The outage went on for about 15 hours and when it finally returned it was flakey. I noticed that the server had changed and their customer support denied it, but it says so right on the radio.co website. The server switched from Cherry to Scarlet and has been mis behaving ever since. Dropouts, and every time we go live from either BUTT or radio co broadcaster the server switches back and forth between live and automation so both are playing at once. This is happening in 2 different cities. Wenatchee and Seattle Washington on different internet providers. Radio.co blames my network but we have the same problems broadcasting live from either, on different internet providers 160 miles away from each other. To work around this I have to restart the station. This fix is short lived. While live there are seconds of extremely loud distortion which corrects in a few seconds. The connection drops and I have to reconnect, restart the station, then go live again. Support will not admit that anything is wrong on their end. They told me to reset my router. I have no router only Cisco switch on Gigabyte fiber service. Restarting it does not help. Seattle is on different internet providers with similar difficulties. Looking for a new radio broadcast automation service that I can rely on. This is being used for an actual radio station and I no longer recommend radio.co anymore
18 april 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi David,
Thank you for taking the time to leave this review, it's unfortunate to hear you've been experiencing some issues with your Live DJ connection.
Whilst I completely understand your concerns, please note that our transcoders (Scarlet in this instance) you share with multiple stations, so if the fault was with the server we'd be seeing further reports elsewhere. I am afraid we are not seeing this.
When reviewing the logs, it was apparent that the connection is being lost on your side. I understand that given this is happening from two locations it may seem unlikely, however unfortunately that's what this indicates.
I am happy to look at migrating you to another server should you wish, if you would like me to do that please reach out to me at help@radio.co. In the email subject, please type "FAO: James".
I look forward to chatting further with you,
James
Very satisfied for years with radio.co
Very satisfied for years with radio.co. Modern technology platforms and excellent customer service are the most important for us.
10 mei 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Hans,
Thanks for taking the time to leave this review.
We're really glad to hear you're enjoying your time with Radio.co, it's a pleasure to host your station and we look forward to working with you in the future.
Happy Broadcasting!
The Radio.co Team
Getting Started
As we head to our official launch of Legend106 the process of setting up with Radio.co has exceeded my expectations - the tech questions are answered in great time and with great clarity. I'm looking forward to growing our audience from 1 to 10K.
1 mei 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Michael,
Welcome to the platform, we're glad to hear you've had such a good experience up to now!
Thanks for taking the time to leave this review, as you know we're always on hand if you need us, so please don't hesitate to reach out :)
Happy Broadcasting,
The Radio.co Team
User Friendly interface and good sound…
User Friendly interface and good sound quality
1 april 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Mike,
Thanks for the feedback, it's great to hear you're really enjoying the Radio.co platform!
If you need anything, you know where we are so please don't hesitate to reach out.
Happy Broadcasting,
The Radio.co Team
Everyone is very helpful and genuine…
Everyone is very helpful and genuinely supportive at Radio Co. This afternoon Edward gave me his full attention to sorting out my Apps and I am very grateful to him for that. Radio.co claim to be good - and they ARE.
17 april 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Trevor,
Thank you for leaving this review, it's really fantastic to hear you've found the entire support team really helpful.
I'll also make sure that Edward is notified of your review, he'll really appreciate your kind words.
Thanks for choosing Radio.co, and we look forward to watching your station continue to grow!
Happy Broadcasting,
The Radio.co Team
Antwoord van Radio.co
Hi David,
Thank you for your review, it's great to hear you've been impressed by the service provided by Radio.co.
We're always on hand so if you need anything, please don't hesitate to reach out :)
Happy Broadcasting,
The Radio.co Team
I just started but I am very happy with…
I just started but I am very happy with the process and my progress already. I'm learning on the go, I appreciate the ease of it. Love
9 april 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi,
Thanks for taking the time to leave a review, I'm really happy to hear you're settling in to Radio.co well.
Like anything, there can be a big learning curve when it comes to online radio. That said, we've got plenty of guidance on our help centre. Alternatively you can contact our support team who are always happy to help.
Look forward to continuing to watch your station grow from strength to strength :)
Happy Broadcasting,
The Radio.co Team
The customer service is second to none
The customer service is second to none, they make it easy to understand however when you do run into issues you have a real person giving helpful advice the same day.
4 april 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi,
Thank you for taking the time to leave this review, we're extremely happy to hear you've found the customer service offered to be of a great help to you and your station!
As you know, we're always on hand so if you need anything else please do let us know :)
Happy Broadcasting,
The Radio.co Team
Very helpful and the website is VERY…
Very helpful and the website is VERY easy to navigate....I do wish they were a bit more "reachable" when it comes to needing immediate answers; however I do always get my questions answered in a reasonable time.
27 maart 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi Whitney,
Thank you very much for your kind words, we're really glad to hear of your positive experiences with our platform.
We have recently hired some new support agents which should help improve our response times, we apologise if these have previously fallen short of expectations.
If you need any further assistance, please do not hesitate to reach out.
Happy Broadcasting,
The Radio.co Team
So far so good
So far so good! they are in constant contact and they are also equipped with numerous videos in their help center... there's no way to go wrong!
20 maart 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi,
Thank you very much for taking the time to leave this review, it's great to hear you've found our support services of great help!
We look forward to continuing to see your station grow, but if you need any help in the meantime you know where we are :)
Happy Broadcasting,
The Radio.co Team
Antwoord van Radio.co
Hi Octavio,
Thank you for your great feedback, we're really happy to hear you've been impressed by the support offering.
If you need anything else, please don't hesitate to reach out!
Happy Broadcasting,
The Radio.co Team
Radio.co service is very good
Honestly, every person I spoke to via e mail are and where of great help. I thought it would be easy but I have my short comings. With this, they help't
One thing I would have liked and that is, that somebody could help quicker, however I know it may not be cost-effective. Keep up the good work
18 maart 2024
Review zonder uitnodiging
Antwoord van Radio.co
Hi,
Thank you very much for taking the time to leave this review, it's fantastic to hear you've found our support team really helpful!
We're always working to improve our support offering, and one of our targets this year is to reduce our response times. We hope you will soon start to see improvements in this area.
If you need anything else, please do reach out.
Happy Broadcasting,
The Radio.co Team
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