Radio.co Reviews 748

THUNK Radio has been a customer of Radio.co for approx two years.
The relationship started well, the customer support was swift, knowledgable and helpful.
What happened?
Since we upgraded our plan (Aug ’24) to take advantage of the App build and extra storage we have entered a world of pain and despair.
What was offered as efficient way to grow our audience enabling swift access to the radio station and notifications of our regularly released podcast series has turned into one of the worst customer experiences ever, and I’ve been around the block a few times!
We are now in the forth month of development of an App proposed to take 2-4 weeks - we have had to postpone two marketing campaigns because of the delays.
And all we get is excuses, “Its Google”, “Its the podcast page”. This is pretty much an off-the-shelf App that you’ve produced for so many you say?
So how about you hold your hands up Radio.co, it’s impossible for the customer to fathom your customer support, it’s incredibly slow for B2B and you rarely get to communicate with the same person twice. It seems the ‘customer service’ is far too focused on Radio.co and not the client.
Surely you're better than this?

Radio.co is a five( 5) Star General
I rate Radio.co ,top a top Radio.co,Radio.co a top a top up top Radio Company a listeners say TUFF DON REGGAE RADIO PLAY NICE I have the listener text to prove that.
James and the rest of the Radio.co team makes the dream works quick to help TUFF DON REGGAE RADIO #1 James and the rest of the Radio.co team Grant TUFF DON REGGAE RADIO #1 fast help in my needs ,they be there for me PRINCE TESTA SELASSIE and my TUFF DON REGGAE RADIO #1STATION
I Am Please and happy with my weekly performance report .Im ALLWAYS excited to receive it,I can’t wait to see my Radio Station TUFF DON REGGAE RADIO #1performace report every so far I’m excited and happy
I have the prove of one of my listeners say the short time TUFF DON REGGAE RADIO #1 came Out ,start broadcasting I advance by far
Big up to Radio.co maximum respect to Radio.co large up big up ⬆️ 👍everytime big up everyone of Radio.co much apprecilove, JAH RASTAFARI-HIGH 🇨🇬 BLESS 👍

I love most of what I've seen... What is lacking is real time customer service. By 12 noon EST US, there is no support... I believe for you to grow even more in the states you need at least 1 person live to reach out to 24/7... I've upgraded to get a better sound as the quality was not acceptable to a professional sound guy like myself. You seemed reluctant to share current radio stations on line and that was somewhat suspicious. I thought is was bs that stations wanted their privacy. I want everyone to come to my station to listen. There needs to be a forum for radio.co clients to discuss ideas of what works and what does not work. You will not grow if you don't know. There needs to be other options to programing like not playing same title songs.. NOT just artist or albums. I still have questions not answered yet. I learn as I go... I want you to survive and grow.... OH... it would be great to put together a list of affiliate programs,,, AND dump the website builder... NOT A GOOD ONE.

A little background....We were launched in 2010. We became Radio.co customers in 2019 looking for a better quality of sound and scheduling. They were absolutely miles ahead of anyone else. We signed up for the top package for the best results. Those early days were great, so great that we recommended Radio.co to people we knew in radio, and we know for a fact that we sent them at least 5 new customers. As we grew we were moved on to bigger servers to cope with our demand. We are a UK based station but have a global audience. So far so good. Radio.co is the best!

Roll on to early 2024 and Radio.co updated a lot of their 'infrastructure' This is when (May 2024) all our problems started. Our presenters started experiencing 'scrambling/skipping' a couple of minutes into their shows, which lasted until they disconnected and then had to reconnect. The presenters would have to disconnect and start again to continue the show. Then this issue started happening at random times during shows, sometimes 3 or 4 times per show. We told our presenters to check all their leads, their ethernet cables, their upload speeds, we even told them to update their laptops. We carried out various 'fixes' which Radio.co advised us to do,none which helped. We started losing listeners. Worse still, we started losing presenters who felt we were providing an unprofessional platform for them to broadcast on. We complained. And we complained so much so that we actually thought that Radio.co were using bots to reply, as so many of the replies were generic.
The problem continues to this day. We have written so many emails complaining about this problem, they came back with the same answers, check this, check that, the problem is at your end, their is a dropout in your signal according to our logs - when we know 100% that the internet is not dropping out, that our ethernet cable is Cat 6/7, we are hard wired, our upload speed is over 100.....then they advised us to drop the bitrate from 320 to 192. We did this (despite paying for 320- we just wanted a fix) but still no fix. Yesterday our station went off air for approx 2 hours from midday. Just thin air. I emailed them and asked what's happening. They replied - "There was a minor blip in the server"
MONTHS OF EMAILS BACK AND FORTH - DESPITE REQUESTING A PHONE CALL THEY ACTUALLY TELL YOU THAT THEY DO NOT THINK IT WARRANTS A PHONE CALL. FOR GODS SAKE, WE ARE THE CUSTOMER AND WE WANT TO TALK TO A HUMAN BEING BECAUSE YOU SAID YOU WOULD GIVE US THAT SERVICE IF WE PAID FOR IT. HOW CAN YOU SAY NO PHONE CALL IS NECESSARY WHEN WE ARE ASKING FOR ONE?
Is it because you dont need us? Are we too small for you now?
I could go on, but dont want any retribution, we are asking for your help, as a loyal customer, we are asking to speak to a senior technician because we are not happy and we need to understand what's going wrong, is that too much to ask for?

We LOVE Radio.co!!!
We always receive GREAT customer support and the Radio.co platform is easy to navigate and very user-friendly!

Excellent staff. Very attentive to your concerns. Awesome to work with during the development of mobile apps.

Solid service and customer service highly recommend

So this was a cool experience with Radio.co for a non-technical person. Normally when instructions say no technical knowledge required--it doesn't apply to me. I'm glad Radio.co set me up with a good start, and now I'm off to the races. In fact I'm over the moon with excitement. This company is amazing.

Great Company to work with. Always there for you and are very helpful

I am presently with radio.co looking to switch. sometimes you get the help you need, Radio.co should be willing at least to have a toll-free number sometimes you really need verbal help to much of email response which get you confused...I think am wasting money and time for what they charge me every month. I must say easy to use.

Radio.co is easy to work with, easy to contact, and up to date with their apps and information.

I have recently switched from another platform to radio.co, and I'm so glad I did. The platform is hands down the best out there; it's feature rich, and super easy to use.

Other platforms are much cheaper, but don't be swayed by that. Radio.co is worth EVERY penny, and their customer service/support, is second to none.

The amount of help articles and tutorial videos is also second to none.

Great Service and getting better!!
We launched a radio in 2019 targeting a niche market, radio.co gave us the opportunity to serve a market with a low-cost entry point. The platform had some issues, mobile streaming disconnects, unreliable system status, etc.. with time they have stabilized their services and have improved their products. They also improved the mobile apps with more features, can't wait to see the latest release! Keep up the good work!

Everything is what I have been looking for in broadcasting servers. Reliable uptime with high quality audio output and software is compatible with Shoutcast/Icecast on Virtual DJ and Sam broadcaster pro. It's great to have tried it. Bless

I often require expert advice and information from Radio.co and its always helpful with a prompt response.

The team at Radio.co is ALWAYS on top of providing their customers with service that's second-to-none!!:)
The quality of our station's stream is HEAD AND SHOULDERS above our competitors!!
Radio.co gives a product that others try to imitate...but cannot duplicate --- which we APPRECIATE:)
Many Thanks

We have been with Radio.co for a few months now, and here's my take so far.
1. We paid the price that included the apps and Alexa. It did take a while (a few months) to get them up and running, so patience was a virtue for me during this. The communication was spotty at times, but we did eventually get things going.
2. I wish I could time the scheduler to the second rather than to the minute. This isn't a make or break it for me, just a pain in the behind and a bit of extra work. My work around for this was to add a bit of music at the end of a show to bring it up to the next minute so the original show doesn't start playing again.
3. Broadcasting live is still an issue for me. I downloaded an app called pocket streamer that works really well, but I don't know how to pause the music if I want to talk for a couple of minutes.. we have to speak quickly between songs, or talk over them, which means they stop while we are talking and cut back in where they left off.. I don't know if it's possible to pause them, or I just haven't figured out how to do it.
4. The customer service could really use some work. Everyone I've dealt with has been very friendly, it's just slow. For me, that's very frustrating. Hopefully it's something they are aware of and working on.
5. We did have problems with the station dropping for 10-15 seconds at a time, multiple times a day. They advised me to lower my bitrate (it's currently at 112) to see if that would help. I was worried about the audio quality, but I did it. It has helped and I've had no complaints from listeners since.

Overall, I don't hate it, and have no immediate plans on leaving. I do find it a bit pricy.. I'm a Canadian company and having to pay in US dollars with the exchange rate is a bit of a kick in the behind.
I really like all the training videos they offer. If you take the time to watch and learn them, it does make using the program much easier.
I'll do another review in a few months and give my honest opinion and feedback of how things are progressing. So far, not a bad experience, just a bit frustrating at times.
Donna :)

Radio co is an awesome internet radio platform. I was a client for a couple years and enjoyed the experience. They have great techs and customer service. Thanks so much! Simone

I am ok with computers and tech. But I am not an app developer. Radio.co rep Edward was excellent and very patient.
Thank you Radio.co and Edward

Edward made the 2FA process smooth and easy, and I'm really excited to get the station re-brand on Radio.Co's already brilliant apps for iOS and Android. Well worth getting up at 5:30am Canadian time, haha.