Radio.co Reviews 748

With our radio station we, almost all connected DJs, have had various problems with connections (dropping out) as well as poor sound (different quality at the same settings and stuttering). With the exception of a few where the internet went down due to external circumstances, we all have stable wired internet connections or extremely good wifi (like myself 400-500kbs). Radio.co didn't fix the issues and the service wasn't exactly top notch. And that while we also had the most expensive subscription. In fact, we were always told that it was because of us... In the meantime we have taken on another provider, have done various tests (as with radio.co) with the same connection program BUTT... That worked very fine and total problem free with ditto support. So how was it up to us? We have now switched from Radio.co to that other provider! A perfect match! Save your time and money, there are better alternatives out there!

Reaction on Radio.co reaction 8jun:
First off all, its not Dave's station but a cooporation of over 60 DJ's that invested in this project with money and time.
About unfair....? What about all things you couldn't solve, and then blaming us for it! While we found some solutions at the first place to get things done!
So thats not only Dave or me, but 60 DJ's who were screwed over so probably there will be 58 reviews coming up later.

So where do i start!! from the beginning i guess, and just know that this review is designed to save you time effort and money in the long run by not using this absolutely awful service. So much like yourself your probably reading these reviews because you want to start a radio station, and probably like me you were wowed by great youtube videos from radio.co and James Mulvany. They are good arnt they!! well i can tell you that is where the good stuff stops!! To be fair the radio.co user interface is fabulous and whilst we were not live to start with everything seemed good but the radio.co lies were soon exposed. On our launch night we quickly realised that radio.co wont be able to do live dj to dj handovers, the system glitches, now we tried allsorts and radio.co said it was us and i had a call with Reece who told me they had never experienced this before ever, i have it on recorded video and you will see where this is going soon. he said he sent it to the developers to look at it as he couldnt understand what was happening, he said it was a 2 week fix, time passed and i spoke to James and Pete about this and they just fobbed me off time after time, lie after lie.
We had to find our own fix for this and ended up putting a 1 minute jingle inbetween to stop the glitch which was not ideal but radio.co refused to help.
Then over the last month our audio just kept losing connection, again we were blamed for our poor internet connections, all 60 of us had bad internet!!! we had wired 500mb speeds ha ha i dont think so guys, but they blamed us time after time and refused to fix the issue. This is when i had another video call with Reece and where the penny dropped as he admitted on camera that our last issue was logged in November 2 months before we joined!! the lie was exposed.
Anyway after they blamed us we decided to try our luck with another company and i wont name them as this isnt a sales review!! anyway our connections were perfect so it was plainly obvious that Radio.co cannot handle the audio and connections they promise. They lie and lie to get themselves out of any blame and if you want to see for yourself get in touch with me as i have everything documented.
We paid the top tier so £140 a month and they just didnt care about us and didnt want to accept responsibility for their failings.
Do yourself a favour and save your time and money and look for other options rather than Radio.co because they will lie through their teeth to get your money. There are many alternatives out there guys, this is a failing company that cant do the basics of online radio!!!

It seems the only way to get a response out of Radio.co is to put reviews on 3rd party systems about them.

They fail to respond to ANY support messages with anything but overseas operatives typing "I'll get technical to come back to you" and they don't.

As others have written they started off well and are now pathetic and losing ground to MANY competitor firms sadly.

Hope James gets to read this.

Unhappy
Update: after waiting for over 2 days for a support response from Radio.co and after being clients of Wavestreaming and Radio.co for over 9 years - post a negative Trustpilot and you get a response in minutes. Absolutely pathetic service when needed - having been in radio for 40 years now I'd avoid this company until they stop using overseas support members who do absolutely nothing. A bad move to not self support your company from the West!

Overall radio.co is amazing for small, medium to very large stations. It has so many amazing features that make life so easy.

Playlists are so easy to create when using the tag system. When up upload music create a tag so for example music, advert, jingle and just add these tags to a playlist and wham bam you're good to go. It's will select a random track from those tags and you're playlist is sorted.

Scheduling is also so easy, greate a schedule, allocate start and finish time, select whether live dj or add a recorded show. Then select how long you'd like the schedule to go for, this could be years in advance and you're good to go. If you play out a recorded show all you do is change the show and press save.

It really is that easy. There are just a few minor things that would make it totally out of this world. More of a selection of radio players would be good. At the moment there is just small, medium and large with a single player icon for each. A variety would he really good.

The other thing I found an issue with was setting up the apps. It's very complicated and the instructions are not very plain or easy to understand. If you are not very technical in this area you will really struggle with it.

I did reach out to them and to be fair they did help with a most difficult part which was getting the app bungle onto the app console. I really was pulling my hair out over that one.

They are the only things that need looking at and making easier.

Apart from that it's an amazing bit of software and I'd certainly recommend it to any station of any size.

Just more player embeds and make the apps easier and it would be out of this world.

I am not having a good service with Radio.co
They do respond to my emails.
My station broadcasting gets stuck multiple times
and I get no response from them.
The first few years were good but now it's awful

Excellent experience thus far. Highly recommend. Can't possibly get any easier than this!

Love the ease with which I could set up my station, easy to broadcast live, and upload media. Tags are a great help for sorting things out such as jingles, sweepers, and tracks into decades or genre, but what I think is really the best part is the amazing support the team provides, answering questions that come up when you're starting out on your own station, they're always available and happy to help with anything you ask about the software or station set up. I was involved on the presenting side of a local radio station on FM back in the 90s and it's amazing to see how far its come since those days

I was really impressed by the quick easy response given by Jamie when I sent a message early Friday evening. Response was clear and concise and helped me immensely. Cheers Bron

I have been a user for many years and they go the distance. I have nothing but positive words to say about these guys as they are honest and care about their customers. Two thumbs up .

Radio.co continues to impress me with their incredible customer service. Pete, my IT helper, was amazing in getting us to the next stop on our custom app.

James, No one like Radio.Co better than
Piperpeachradio/ and soon Piperpeachradio ESP .. saying that we would love a way to call
Anytime and speak to someone.

Best reguards Aaron

Good day Radio.Co, as I become more and more familiar with radio.co, so far, so good, Im excited and I really hope that I have found a permanent home for my internet radio show ' Urban Vibes Radio 1 ' Feel The Vibe, Feel The Bass ' Thank You for the opportunity. I am grateful.
I appreciate your service and platform, I'm very much looking forward to realizing and achieving all my goals and dreams are pretty simple and I believe attainable.
With God's Blessings my goal is to have the biggest and hottest R&B, 80's / 90's Classics, Old School Hip Hop, Reggae, House, Freestyle & Stand Up Comedy Show on Internet Radio.

The system is quite simple to set up for those using a typical outboard mixer connected to source devices for a live broadcast. I have used radio.co for years on a station paid by one of my listeners but that station would not connect so I decided to create my own station (about time, right?). Instead of trying to connect my b.u.t.t. app to the new station, I decided to try the radio.co broadcaster tool and it works very well "out of the box" without having to fuss with ports and passwords and such.

The one issue I had was getting an infinite loop as I use 3 computers with my show and the broadcast computer I could not use for any playback as I had the "listen" feature on (home page) without realizing it. It is in the upper left corner, you need to have that set to stop/pause (NOT play) in order to avoid the looping issue I had encountered. Other than that, it is a wonderful tool to use for a live broadcast.

ONE NOTE: You do NOT need to have your radio.co home page open to broadcast! If you set up your station for "always live", just open up your broadcast icon, connect and you are live.

As I don't need the pre-recorded scheduling part of the program, I cannot comment on how it functions as I have never used it. I turn on the broadcast tool, it connects, and I am live to my listeners, it's that easy.
All of my music and microphone sources are routed through a Yamaha MG12XU audio mixer producing the live final mix that goes out over radio.co.

I prefer the "magic of radio" over live video streaming for a few reasons: 1) It requires far less bandwidth on both ends, 2) listeners are able to open their minds and imagination and interpret the broadcast in their own way as opposed to watching a video that gives them no alternative way to intrepret the show. A good radio broadcast will "paint a visual picture" for those who may not be able to view streaming video too.

24 hours in... Excited to get going... and I'm starting the setup of playlists and schedules. Simple to use, easy interface to get around. Mind you, I've watched most of the support videos and feel ready to go. The team are on hand to help when I'm not quite sure.

Great Experience . Love every minute of it with Radio.Co .
Support is excellent / Tutorials are clear and simple .
Recommend very much !!

I had been a loyal customer of Radio.co for a number of years, and had even used them back in their previous form as wavestreaming.co.uk

Although they were a bit on the expensive side for someone like me who just needed a basic website and basic cloud DJ/streaming package for our WARFRadio.com football broadcasts (about $60 AUD a month), the reviews then were positive, so I signed on board.

I had one hiccup after twelve months, when their domain name auto-renewal didn't renew (despite me raising concerns I was getting warning emails). They managed to rectify it quickly, but it was noted.

Then this past February, their support and customer service fell to levels that I would describe as downright awful, especially for the modern times we live in and the money we pay.

It was the first weekend of February, and the opening weekend of the season. We hyped up that we would be doing our first live broadcast games for the year (one each on Saturday and Sunday).

It's Saturday morning (Australian time), we go to connect live... and the system doesn't let us connect! I double-check passwords, streaming IPs, our mobile broadband connection - everything, but I have no success in connecting. I see our CloudDJ/AutoDJ is frozen and not streaming. I try restarting the station at my end but no success.

The only way to contact their support is through email (no ticket system or live phone support). I frantically email explaining the urgent situation, and get no immediate response. Our opening game broadcast is a disaster.

I get home, re-check all our systems, send another email in the late afternoon (now late morning for those in the UK), and still hear nothing back.

In the early hours of Sunday morning (Australian time), with still no response from Radio.co support, I advise our crew and potential listeners that the Sunday live online radio broadcast cannot go ahead.

Since we first began online broadcasting Aussie Rules back in 2014, we have never, NEVER missed a scheduled live match broadcast, now Radio.co have made us miss two and we're left embarrassed.

Sometime that afternoon (Aust. time) our stream (via CloudDJ/AutoDJ) finally comes back to life with a brief email saying my station was restarted and to confirm if I could see the stream working - not a single apology for either the station being offline, or the well over 24 hours it took for support to respond.

Furious with the lack of support at a level that the year 2022 demands (being live support or response in minutes), I immediately go shopping elsewhere and find a provider who offers what Radio.co does (minus one or two small features) at less than a third of the price, and get support from them (on numerous questions) within minutes of me posting a support ticket.

What was really insulting in the end, was when I went to get my domain name transferred from Radio.co to my new host, I was informed by Radio.co that would incur a $30 USD fee. I asked if the fee could be waived, considering how my station was offline for an entire weekend (being their fault), but they said no!
What a way to kick a customer in the teeth before they leave, instead of trying to end on good terms.

In closing, I was a person that use to recommend Radio.com to others I had worked with in the radio industry, for years. From now on, I will encourage them to look elsewhere.

P.S. I saw another review on here where someone from Radio.co replied saying how their support email reply wait times had come down to 9 hours. WHAT?! 9 hours might have been reasonable in the dial-up internet days, but now days, they should be ashamed, not proud, that customers have to wait that long.

UPDATE: Within a few hours of posting this review, I got a response, not only as you see below, but also via email from James at Radio.co.

He did generously refund my domain name transfer fee (thank you) and offered a discount on streaming (since I was a long term customer) if I decided to stay.

Now, I am cynical by nature, and couldn't help but be amused that my public negative review got a response way faster than the support I needed at the time of my station going down/offline.

To be fair, I did consider James offer to stay, but it came back to one word for me, and that was "Trust".

Despite the reassurances, there's no way within their system (opposed to the host I've switched to) to be able to trust that you're problem is being dealt with, and promptly.

I thank them for trying to end our working relationship on a positive note, but unfortunately I won't be a returning customer.

Awesome service! I've used other radio services but none had the functionality and reliability of radio.co. It's a bit more expensive than other providers, but it's worth it for the peace of mind that my radio shows go out on time. Very few problems and when they occur they are promptly spotted and rectified. Customer service is excellent, with knowledgable staff always willing to sort out any issue. Highly recommended.

Above and beyond my expectations, very awesome team!!!!

Radio.co provides a great platform for both beginners and veteran radio broadcasters, keeping us on air 24/7 while providing all the necessary tools to get us up and running effectively.