Rail Monsters Reviews 147

Tickets were easy to purchase. Customer service was very helpful as I was going to miss my train trying to see Mount Fuji. They explained the policy and shared that I can catch a later train.

Booked with rail monsters thinking they were cheaper. The Jpy shown for our journey from Osaka to Tokyo on the bullet train was a good price. Then when I coverted to Au it then became dearer. I should have stuck with klook.

As a 1st timer using railmonsters.com booking Nozomi tickets in Japan. it's easy but somehow got into making double bookings that I wasn't aware of. Perhaps it may be caused by the fast systems absorbing data!
Double clicking could be the culprit!

Rail monsters are great and the best ticketing, I booked my family for tickets few hours before their travel schedule and after the payment i have received an email says that the tickets will be issued within 12hours which is more than the remaining hours of their travel and i become very frustrated and sent a quick email requesting to help me to get either the tickets now or the refunds and within minutes i have received the tickets in PDF file and my email responses explaining the previous email and apology for the confuse.

Thank you very much i wish you more success.

Prenotare è facile, i biglietti sono arrivati in 3 minuti ed hai tutto sul telefono!

Rail Monsters is really a great website to book your tickets with very easy steps and above all, they do respond swiftly on any of our queries like ticket not issued, upgradation, information on train etc., I support and recommend to use to all folks!

The ordering process and tickets issued on a timely manner. The rides were smooth both coming and going. The taxi ride back to my hotel as also easy from Shin-Osaka Station. Great overall experience!

Tokyo station was a bit hectic while Kyoto was very easy.

Our biggest issues is that we we not sure if we needed a paper ticket (or not). Once we realized we could just scan our QR code we were good. I recommend making that more clear (if possible).

One of the best experiencing, amazing train and services.

Joe Davis was very helpful and answered the questions I had.

On time departure and arrival. Very well organized operation. Help at station to guide you towards your train.

I been searching Google and saw this one seem not bad price and I did booked train but mistake date I have to cancel it and won’t refund money full price where I been pay! Recommend don’t use this website you can find better one

I searched on google to buy a train ticket from Tokyo to Osaka on the Shinkansen and got Railmonster and I booked 2 tickets for the same day, I got a confirmation of my booking and that my ticket would be delivered within 4 hours and that was after our scheduled departing time, I tried canceling the tickets within 15 minutes if making the reservation and this was not possible anymore I received the tickets after the train has departed and I wrote to them to request a refund, this was denied, so no ticket and no money!!! This is not correct, after researching for a ticket directly from the Shinkansen official website I got the tickets way cheaper than what I paid, I would never book my ticket with railmonster again!! Their service is lousy and their prices are not competitive at all…

Best way to buy tickets especially in Japan. The customer service department is always ready to assist and help. Every time I wanted to ask or change something I was never let down. Thank you for making our journey so comfortable.

The guidance from the team was great to recommend me on which seats to choose and timing of our booking, taking into account that we have 4 luggages....really appreciate and would highly recommend to everyone

Very straight forward with booking. QR code worked on my phone even though they did warn it may not, and advised to print just to be safe They were even sweet enough to move my train time a few days before my ride (I booked at 1, but I asked to move to 12). Super friendly over emails, and just overall perfectly easy. Thank you!

Top Support I love. Thank you very much for the help.

Everything apart from the price is good. Price was so high although my trip was off peak.

Buying tickets through Rail Monsters was a terrible first time experience that Im never doing again. I booked what I believed was a ticket for the journey I needed of the rail service. The interface clearly (or so I thought) showed 5:30 pm (17:30) as the departure time. I completed payment. I relaxed thinking all was secure. I arrived at the station with plenty of time, only to be told by a conductor that my ticket was for 5:30 am (05:30) — i.e., the very early morning, which made no sense for my travel plan.

If I had booked for 17:30 I should have been showing 17:30 everywhere. Instead the app or the ticket confirmation showed 05:30. Either the display was ambiguous (am vs pm not clear), or the app defaulted to am without making it obvious. That’s not a minor UX issue—it’s a major service failure.
Rail travel often depends on exact departure times. I planned everything around the 17:30 slot: getting to station, arranging transport, etc. Finding out at the station that it’s 05:30 instead completely nullifies those preparations.

The app didn’t flag “You are selecting 05:30 (am) – early morning”, or offer a clear distinction of “am/pm”. If there was a dropdown or toggle, it wasn’t obvious. The confirmation email or ticket summary also failed to emphasize “05:30 AM” in big bold letters. Because of the error I had to buy a new ticket for a much more inconvenient time. That’s wasted time, extra money, stress. Once an app misleads you (even if unintentionally) about something as basic as time, its credibility is shot. If I can’t trust the time, what else might be wrong? When I reached out to support, I got the standard “sorry for inconvenience” reply, with no offer of refund, no mitigation for the service causing the confusion. That kind of response compounds the frustration.

Overall, my experience with Rail Monsters was very poor. Rail Monsters failed in one of the most fundamental ways—time accuracy and clarity. For a ticketing app, that’s non‐negotiable. I ended up feeling the app was worse than going in person to a ticket window (at least there you might ask the clerk and double‐check). I guess my takeaway next time is that I’ll double‐check times deeply (especially AM/PM), maybe even call customer support before journey. And I’ll consider whether using Rail Monsters considering how deceiving they are.

Tickets om time at hotel and online informatienetwerk onbreservation.
Trainsvhedule: unfortunately not so God: 30 minutes delay at Hiroshima for Hakata. Hope to Get my transfers on time.