The website and mobile app are excellent—both are user-friendly and well-designed. What truly stands out is the fast and responsive customer service, which makes the whole experience seamless. Everyth... Toon meer
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Lees wat reviewers zeggen
Rail Monsters is a great company to deal with. I booked 6 ticket a few months in advance and needed to make a change of dates. I requested a change on line and with 30 minutes the change was completed... Toon meer
Very good customer support, fast response to queries with great advice and surely very polite service. Thanks very much for your continued support and help concerning my complaint.. Kind Regards... Toon meer
Those we have been in touch with could not have been more helpful when booking tickets for Bullet Trains in Japan. We have generally made bookings over the phone rather than online in the past but Rai... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Rail Monsters: Your Global Train Ticket Hub. Rail Monsters ⭐⭐⭐⭐⭐ brings you the widest selection of train tickets globally, paired with features you won’t find anywhere else. Our advanced booking system secures the best seats and even offers complimentary upgrades when available. With comprehensive real-time data from over 250 operators, our app ensures reliable schedules, travel alerts, and unbeatable prices. From local trains to high-speed cross-country journeys, we’re here to give you unmatched control and peace of mind for every trip. Book tickets with Rail Monsters!
Contactgegevens
Verenigd Koninkrijk
- cs@railmonsters.com
- railmonsters.com
4,4
Uitstekend
147 reviews
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Train station was conveniently located…
Train station was conveniently located and getting around the station to find our train was easy.
9 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Thanks, Russell! We’re glad everything at the station was smooth and easy for you. Hope to see you onboard again soon!
– Rail Monsters Team
The intensity and well tolerated…
The intensity and well tolerated service was excellent well beyond my expectations
11 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Thank you, Avichai! We’re happy the service exceeded expectations. We’ll keep working hard to stay that way.
– Rail Monsters Team
We travelled from Tokyo to Hiroshima…
We travelled from Tokyo to Hiroshima and the super team of rail monsters managed to book us a last train that even at the train station local staff didn’t manage to get.
We charged our departure 3 times and no problems at all
Amazing service will book again
7 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Thank you so much for your kind words! We’re thrilled we could help you catch that last train — even when local staff couldn’t. Our team always tries to go the extra mile, especially when plans change last minute. It means a lot that you’d trust us again. Safe travels from all of us at Rail Monsters 🚄
– Rail Monsters Team
The ease with which I was able to…
The ease with which I was able to purchase my train tickets. The feeling of reliability and confidence given by Rail Monsters.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Anne,
Thank you so much for your kind words! We’re really glad to hear that the booking process was smooth and that you felt confident using Rail Monsters. That trust means everything to us.
Wishing you great travels ahead!
– Rail Monsters Team
Don’t use this service to buy Shinkansen tickets!
We used this service to buy Shinkansen tickets from Tokyo to Osaka online prior to travelling to Japan from Australia. They overcharged us more than 50% compared with the price we later found on the Shinkansen website!!!
11 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Reuben,
Thanks for your review. We noticed you and your travel companion both left nearly identical 1–2 star reviews about the same booking — which feels a little unfair, considering it’s one experience.
Our fares are sometimes higher than domestic websites like JR’s, but that’s clearly shown upfront before you purchase. You always have the option to compare first.
What we offer is full English support, early access to tickets, fast delivery, and no need for a Japanese payment method or local address. Many travelers are happy to pay a little more for a smooth and reliable process — especially during peak travel periods when JR tickets often sell out or errors occur at self-service kiosks.
We’re not here to win over everyone — but we stand behind our service and transparency.
– Rail Monsters Team
Shop around - OVER PRICED!!!
Way OVER PRICED!!!! Getting tickets was easy but the mark up was ridiculous. 2 x Ticket from Tokyo to Osaka on the Shinkansen cost $635 AUD. Ticket value $400 AUD. Feel ripped off paying an extra $235. Really upset and unhappy.
11 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Traecey,
We understand you were disappointed by the fare — but for clarity, every price and service fee is shown before payment. Many travelers choose Rail Monsters not because it’s cheaper than JR directly, but because:
• It’s available in advance, not limited to 30-day local windows
• No need for Japanese credit cards, addresses, or language fluency
• Tickets are delivered in minutes, with human English support if anything goes wrong
• No need to queue at stations or risk missing a train due to vending machine issues
You and your partner each left negative reviews for the same experience, which exaggerates the issue publicly — especially since it seems you were able to travel as planned.
Rail Monsters is built for travelers who prioritize speed, clarity, and support. Our service may not be for everyone, but it’s trusted by hundreds of thousands — and we’ll keep working to improve it.
– Rail Monsters Team
Getting tickets was straightforward
Getting tickets was straightforward. However, it would’ve been nice if the tickets explained you don’t have to check in at the station on Alfa Pendular trains.
8 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Thank you, Mark! We’re glad the ticketing process was smooth. Appreciate your suggestion — we’ll work on clarifying that Alfa Pendular trains don’t require check-in at the station.
– Rail Monsters Team 🚄
Good online response
14 september 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Thanks, Alexis! We’re glad you found our online support responsive. If you ever need anything else, Rail Monsters is here for you!
– Rail Monsters Team 🚄
I purchased a return ticket for two…
I purchased a return ticket for two people, to go from Kyoto to Hiroshima. The times were 7.20am departing and returning 18.43 in the evening. When I received my online ticket, it confirmed that I had two single tickets going at 15.17. I know for a fact that I had put in the right information. I immediately contacted Rail Monsters, and pointed out that I hadn't ordered these tickets, and consequently wanted a refund, or to put the money towards the tickets that I originally wanted. They said that I would have to go through their processes of getting a refund. To my astonishment, they witheld £70. I paid £192.28 and received a refund of £121.80. As I said to them. I felt as though I had been scammed. The tickets they issued, were not the ones I ordered. It left such a bad taste, that I just lost interest in going to Hiroshima. I didn't go because I didn't want to pay twice for two tickets. My partner ended up going on her own. Incidentally, I waited until I received the refund, before writing this review, because I don't trust them. I warn everybody to think twice before dealing with this company!
2 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Peter,
Thank you for taking the time to leave your feedback, and we’re genuinely sorry for the frustration you’ve experienced.
We reviewed your entire case in detail, and here’s what we can confirm:
• Your original booking was made for a one-way trip from Kyoto to Hiroshima at 17:25, not a return journey at 07:20 and 18:43.
• The ticket you received matched exactly what was selected at checkout. Unfortunately, we received no contact from you before the ticket was issued, which would have allowed us to help you correct any mistake.
• Once tickets are issued, we are bound by the cancellation and fare rules of our rail supplier. These rules were clearly shown during booking (before purchase) and again before confirming the cancellation.
• Despite this, we processed your cancellation and issued a partial refund, exactly as shown on your side before you confirmed the refund (again shown, clearly).
• Our team even offered a goodwill solution: if you booked the correct tickets, we would do our best to waive the second cancellation fee — even though this goes beyond policy.
Calling this a scam is simply not fair. You received a valid ticket as booked (we showed prices before, no hidden-fees, yes or no deal kind of), full support from our team (human team, 24/7), and a refund processed per the rules you accepted (you accepted before the purchase). We understand that it’s upsetting when plans go wrong, but that does not mean any fraudulent activity occurred.
We are a platform, used by hundreds of thousands of travelers each year, with over 300 verified reviews and an average rating of 4.8 stars on Google. We’re not perfect, but we always act transparently and try to help when mistakes happen.
If you’d like to resolve this further, you’re still welcome to contact us again at cs@railmonsters.com — we’re always open to finding fair solutions when given the chance.
– Rail Monsters Team
A great deal of options on train travel…
A great deal of options on train travel , easy to book a trip and fast response on delivering the tickets
30 september 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Jose,
Thanks for your kind words! We’re glad you appreciated the wide range of train options and the fast ticket delivery. Enjoy your travels, and we hope to see you again soon!
– Rail Monsters Team
Useful app
Useful app, easy to navigate and great selection of choices. Very competitive price and reliable service which made me happy. I have already recommended this app to my family members and friends.
22 april 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Ash,
We’re so glad to hear you found the app useful and have already recommended it — that truly means a lot to us. Thanks for your support and trust!
– Rail Monsters Team
Antwoord van Rail Monsters
Hi Alex,
Thank you for the shoutout! Alex (our Alex!) and the rest of the team are always happy to help. We really appreciate your kind words.
– Rail Monsters Team
Best customer support
Best customer support
Very simple in use app
24/7 availability
9 september 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Gleb,
Thank you so much for your kind words! We’re thrilled to hear you found the app easy to use and our support team helpful and available when needed. We’re here 24/7 for travelers like you.
– Rail Monsters Team
Very smooth and efficient check in…
Very smooth and efficient check in process even though I was there in plenty of time before my shinkansen left. Amazing experience. Thank you.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Natalie,
We’re so glad to hear everything went smoothly and that you enjoyed your Shinkansen experience! Thanks for traveling with us – hope to see you again on your next journey.
– Rail Monsters Team
As they mention refreshment was not…
As they mention refreshment was not there
WiFi not available
Train was good at very high speed
Experience is good
5 oktober 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Akmal,
Thanks for sharing your experience! We’re glad you enjoyed the high-speed train ride. Regarding the refreshments and WiFi, availability can depend on the train type and class, and we’ll make sure to clarify that better on our site. Appreciate your feedback!
– Rail Monsters Team
Antwoord van Rail Monsters
Hi Ibrahim,
Thanks for your feedback! We’re happy to hear your journey went smoothly and on time.
– Rail Monsters Team
Punctuality
Punctuality. Timely. Confort. Simplicity in procedures.
30 september 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Osman,
Thank you for your kind words! We’re happy to hear everything went smoothly and comfortably. Hope to serve you again soon.
– Rail Monsters Team
Amazing trip
28 september 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Maurício,
We’re so glad you had an amazing trip! Thanks for riding with Rail Monsters – see you again on your next journey.
– Rail Monsters Team
Easy to use and get tickets
Easy to use and get tickets, one thing I might suggest though is, explaining that you have to insert both tickets into the machine if you have a paper ticket for shinkansen. My friends and I were a little lost when it came to that.
28 september 2025
Review zonder uitnodiging
Antwoord van Rail Monsters
Hi Billy,
Thanks for the great feedback — and for the helpful tip! You’re absolutely right: when using paper Shinkansen tickets, both the base fare and the express ticket need to be inserted together into the gate machine. We’ll make sure to explain this more clearly in our instructions.
Glad everything else went smoothly, and we hope to see you again on your next trip!
– Rail Monsters Team
Antwoord van Rail Monsters
Hi Philippe,
Thanks so much for your kind words! We’re glad you enjoyed the booking process — and the ride itself too! Hope to see you again soon for your next trip.
– Rail Monsters Team
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