The consultant that called ,was helpful, knowledgeable and extremely pleasant. Fantastic person to deal with, he made my experience with Rain enjoyable and easy to understand. Thank you and all the... Toon meer
Bedrijf heeft geantwoord
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They will bill you for an account that you are no longer using even after multiple attempts to cancel. Even after calling their support number you will not get a refund. They continued billing me even... Toon meer
Bedrijf heeft geantwoord
I spoke to Roderick today, as a customer service manager for many years I was very impressed with his service he was friendly, efficient and even called me back when the call dropped. He took the time... Toon meer
Bedrijf heeft geantwoord
Was assisted by Roderick from the sales department, such a great help he was. My request was not just attended to but I received am excellent service. Keep up the good work Rain and Roderick!
Bedrijf heeft geantwoord
3,7
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2K reviews
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Simphiwe was absolutely amazing…
Simphiwe was absolutely amazing and explained everything to me. He was very friendly and ensured that I understand where we are in the process at all times. Thanks so much for the amazing service
22 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Katlego Tlotleng,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
your salesman knows how to promote and…
your salesman knows how to promote and Talk to people
21 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Adore,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Almost cancelled my application, but she helped me
Almost cancelled my application because of lack of understanding but this kind and sweet client phoned me and walked me through other Available options which i ended up choosing one of.
21 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Sanele,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
Antwoord van rain South Africa
Hi Tumelo,
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
The lady explained everything so well…
The lady explained everything so well and clear… Excellent service
20 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Phumlile,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
Roderick was helpful and patient even…
Roderick was helpful and patient even thou I was not.
19 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Loura,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Amazong quick and friendly service
Amazong quick and friendly service
18 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Lisa
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
I’m happy with the guy that helped me
I’m happy with the guy that helped me
He did explain everything to me with good understanding
18 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Caylene,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
The lady at the Parklands branch is…
The lady at the Parklands branch is amazing - I never asked her name, but she is VERY helpful.
1 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Bruce,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
What a friendly and helpful gentleman
What a friendly and helpful gentleman. I really appreciate his professional assistance.
17 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Hannelie,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
UPDATE
UPDATE: Day 12 with no internet from Rain. Still nothing.
Ref: 50478926. My original complaint was 7 days ago - it's now been 12 days total with zero connectivity, and Rain still cannot give me a timeline, a real explanation, or a resolution. I run a home office, so this isn't an inconvenience, it's an ongoing hit to my income and my ability to work.
Since my last post: still the same script every time I call - reset the router, switch bands, "we'll escalate," "we'll get back to you." Nobody ever does. No compensation offered. No named person taking ownership of this case.
12 days. No internet. No answers. No accountability.
If you're considering Rain for a service you actually depend on, this is what you risk. I'd strongly advise looking elsewhere.
#RainSA #RainInternet #NoInternet #BadService #CustomerServiceFail #HomeOfficeProblems #SouthAfrica #ConsumerComplaint #WorkFromHomeFail #RainDownAgain
6 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Hanz,
Thank you for taking our call, as requested we have sent you an email.
Regards,
rain
He was very helpful and supportive
He was very helpful and supportive
The service was excellent
8 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Samantha,
We greatly appreciate you reaching out to share your wonderful experience with us. Your kind words motivate us to continue delivering exceptional service.
Welcome to rain—we're thrilled to have you with us!
Best wishes,
rain
Antwoord van rain South Africa
Hi Zweli,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
The lady that called was great
The lady that called was great, she was calm and really explained well,
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Success,
We greatly appreciate you reaching out to share your wonderful experience with us. Your kind words motivate us to continue delivering exceptional service.
Welcome to rain—we're thrilled to have you with us!
Best wishes,
rain
The lady that attended to me was so…
The lady that attended to me was so easy and quick to understand.
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Nadine,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
Great service
Great service , straight to the point and honest
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Clementine,
Positive feedback is always encouraging. We appreciate your acknowledgement and kind words.
Thank you.
rain.
Customer service was far beyond what I…
Customer service was far beyond what I expected and very helpful
13 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
They explain everything in detail.
12 augustus 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Victor,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
If you were about to purchase the loop…
If you were about to purchase the loop or wife am recomending you not to do so coz I bouhgt my loop phone last monts and never showed up so I had to cancell,now am still waiting for my refund and its been 15dsys now
24 juli 2026
Review zonder uitnodiging
Antwoord van rain South Africa
Hi Letlhogonolo,
We're sorry to hear this has been your experience. Please update your review with your ticket/reference number with us or DM us on any of our social media platforms. We would be more than happy to assist you.
Regards,
rain
Antwoord van rain South Africa
Hi Tata,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
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