Rainwater Harvesting Reviews 

Very helpful and generous response top my problem.

Simon came to clean out sediment from our 5000 litre water storage tank. I mentioned a minor issue we had on restarting the system after a power cut.
He fixed the issue and then upgraded the control panel by installing the very latest version. He was very thorough and informative throughout. Thanks Simon and Rainwater Harvesting for a job well done.

Great to deal with >helpful and Quick delivery

Sorry guys, I can't support a company that won't uphold their two year warranty. I bought the pump in September 2023, the pump lasted 9 months and failed. I then contacted them to inform them and was told you have had over 4 pumps from us over the 12 years and because of that seemed to conclude that it was my fault why the pumps failed??? That doesn't include the ones I have bought myself. Probably 8 -10 pumps in total. These pumps are poorly designed, if they don't leak at the main seal motor housing, its the pressure switch that needs replacing, or the pressure sensor, if not that, the capacitor fails which is all supposedly sealed in resin ( see photo ) I was informed by them that I was basically one of the very few people who have had lots of issues with pumps. However after speaking to people and reading the comments on here, looks like he's been giving me flannel eh Rob??!!! I was told that water had ingressed into the cable which caused the MCB to keep tripping, hows that happened in an IP66 rated box, I think it's called oxidation.

At £350.00 a pop, I've probably spent over £2000.00 on pumps over 12 years, so the so called rainwater saving hasn't worked for me im afraid, I only got it cos the council insisted. I've now plumbed in mains water to my toilets and can now flush my dumps after 2 weeks of them arguing the toss of why I cant have another pump. At 1.1Kw of running at 45 seconds per flush, thats saves quite a bit on electric without the pump. The Graff system is a good system but the pumps are rubbish. If your thinking about it, maybe look at other pumps, otherwise in my experience just use mains water. The savings i've made on using rainwater have been heavily outweighed by the cost of the Graff system £3000. pumps £2000.00 not to mention all the plumbing and tractor hire to dig out the hole, probably looking at £10K.

First class customer service from a real person able to give helpful advice and see the issue through to resolution. My system is now back in operation - well done Rainwater Harvesting!

Great customer support.
The Technical Department always willing to work through a problem with my rainwater system in person by phone.

Simon was super considerate and efficient

Excellent and efficient service with great communication!

Very helpful and easy to deal with. Installing the system at present & so far so good.

Great range of products and helpful advise too. Excellent customer service

Emails answered promptly with plenty of advice. Delivered within 2 days of placing order with everything packages securely. Was recommended by someone who used them and couldn't speak highly enough of their help in sorting a problem out.

Brilliant service as always. Been dealing with them for 8 years, never a problem. Why doesn't every home have a system????

Great service

Simon is a great guy. Works hard when on site and does a good job. Thanks.

Great bit of kit, very easy to install & the rep Ian woodcock is always on hand to answer your questions.

From start to finish I was impressed by the quality of service and rapid response to any queries. Highly recommended.

Superb technical assistance provided by Simon who worked with me from a distance to identify and resolve my problem. Great approach to customer service.

Excellent product and fitted very quickly.
Excellent after sales service.

Quick assessment and turnaround...i watch with bated breath to see how long this new pump will last.