Rally Internet Reviews 2

The rally.ca television app is really horrible. Every time I power on my TV I get a different screen. Sometimes the buttons on the remote work and sometimes they don't. Sometimes the features work and sometimes they don't. Sometimes I can record something and sometimes I can't. Sometimes I can navigate to the home page and sometimes I can't. Really! Who in their right mind would be satisfied with such a lousy service?

If I could give zero stars, I would. Rally Internet is, without a doubt, the most incompetent, unreliable, and outright disrespectful company I have ever dealt with.

Let’s break this down:

6 DAYS WITHOUT INTERNET in the middle of Toronto. SIX. DAYS. In 2025, how is it even possible to leave someone without internet for almost a week in a major city? Are you operating out of a basement with a single router?
Customer Support? What Customer Support? I’ve called dozens of times, waited on hold for hours, and been “escalated” more times than I can count. Do you know what “escalation” actually means at Rally? It means your request is tossed into a black hole, never to be seen or heard from again.
Empty Promises: Every single rep I spoke to assured me, “We’re working on it.” Working on what? Blowing hot air? Not a single update, timeline, or ounce of accountability. I might as well have been speaking to a brick wall.
Service Outage Excuses: Apparently, Rally thinks it’s okay to blame “unexpected technical issues” for everything. Let me guess: a squirrel chewed through your cables? A strong wind knocked out your entire network? Get real.
What makes this even worse is that Rally is happy to keep billing you while delivering absolutely nothing. I’m paying top dollar for a service that’s about as functional as a potato.

How You Can Improve:

Actually communicate with your customers. Send updates. Apologize. Pretend you care.
Hire competent technicians who know how to fix an issue in under a week. It’s not rocket science—it’s WiFi.
Implement a system that prioritizes customers who have been without service for an extended period. A week is absurd.
Offer compensation when you fail this badly. Don’t just say, “Sorry for the inconvenience.” Refund us for the days we’re out of service or offer free upgrades.
Stop pretending you’re an actual ISP until you figure out how to deliver internet like a modern company.
Toronto deserves better. If you’re considering Rally Internet, don’t. Save yourself the frustration, hours of phone calls, and inevitable rage. Choose a provider that knows what they’re doing, because Rally CLEARLY doesn’t.