RARE-ROMANCE™ Reviews 

I’ve been a loyal customer of Rare Romance for a long time and have purchased many items over the years. Unfortunately, my last two orders have been very disappointing and have affected my overall experience.

The first issue was with a pair of earrings that arrived in poor condition. Thankfully, customer support handled it well and sent me a replacement without much trouble.

However, the second issue has been much more frustrating. I ordered a bag for my girlfriend for an incredible $300. When it arrived, it already had visible scratches. I contacted customer support, and they informed me that the fulfillment team deemed the scratches “too minor” for a replacement. On top of that, I was told I would have to return the bag at my own expense, including losing the money I paid for shipping and taxes.

This damage is clearly not my fault, and yet I’m being asked to take on the cost and inconvenience. On top of that, I’ve now been waiting over a week for a proper resolution, and still haven’t received a final answer.

I’m truly disappointed to write this review. I used to love Rare Romance, but this situation has really shaken my trust. I hope someone from your team will reach out and resolve this properly — if so, I’m more than happy to update or remove this review. [#74902]

/ now they argument with handmade product and so on, if you order a bag from nylon it should be perfect, it’s not leather or that material

The website was easy to navigate and the updates I got on my order were really beneficial. When the chain arrived I was pleased with how light yet durable it is, other chains weigh on my neck throughout the day but this one is comfortable and really shows off my style. The crosses are perfect for a dark gothic aesthetic. I will be buying more pieces in the future! :D

Didnt respond

I ordered a paid of EARRINGS and immediately after I purchased I emailed and messaged stating if they were the small ones I want to cancel my order, they never replied and sent Me ONE EARRING! buyers beware you are paying for ONE earring. They have not refunded me I was very clear early on I didn't want the small ones! Will never buy from again

I ordered $200 worth of jewelry for christmas, it’s been over a month since the order was due and I have not recieved any sort of notification. I contacted them through customer service and have still not recieved any sort of reply. I hope this doesn’t happen to any of the people ordering and I hope this message reaches the people who are considering buying from this page. Unfortunately in my experience this page is a complete scam.

Never received my order or my money, it's a SCAM

Never received my $100+ order (placed almost a month ago, due for delivery 2 weeks ago).

No updates from the carrier, no response from RR customer service. Extra disappointing as it was a birthday present to myself.

I cannot recommend this brand if you’re purchasing from outside the US (I’m in the UK) as you pay a lot for international shipping but then there’s no information or support if something goes wrong with your order.

It has been half a month, and I still haven’t received my package. The order I placed on the 6th still hasn’t been shipped. When I contacted DHL, they even suggested that the seller might not have shipped it yet. The after-sales service disappeared the moment the payment was completed. Emails sent to you go unanswered. Now I have neither received the item nor been able to get a refund, and I can’t get in touch with the seller.

I made an order on the 5th of December. I never received it so I contacted the store and they told me they re-sent my purchase. It has been weeks and I still have not received a new tracking number or even an email to say it’s on the way, no item to be seen also. I have made multiple attempts to contact the merchant and have not received a single response. If I could give - stars, I would.

Wrong item shipped

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style!
The purchase process is easy, shipping updates were accurate and my items arrived quickly.
There is some redundancy on the site of items appearing in multiple categories, "new", "back in stock" etcetera.

Website was neat, shipping was speedy and quick, and the earrings I ordered were of amazing quality! Totally reccomend! Definitley shopping here again!

I’ve boughten a few things and definitely will buy more!

Beautiful necklace and secure packaging

I have 2 dangler earrings. They’re great quality, the ONLY downside. Is they are rather heavy. And my piercing is a little low on my lobe. So it’s a little uncomfy at times. But they’re great quality. And look great

This was my first time ordering from Rare Romance. They blew me away. I got the Dagger Earring and Essential Spike Earring. The packaging was sleek and professional. The material these earrings are made of are amazing quality. I have always had sensitive ears and because of that, many jewelry brands do not work for me. Rare Romance does. I will definitely be purchasing all of my jewelry from this company in the future. Had a great experience with this brand. Can’t say enough good things about their products.

Good deals, high quality and drippy designs.

Rare-Romance is always a great company to shop at, they have really trendy jewelry for a good price and the jewelry is well made. The customer service team is responsive and respectful.

This brand is amazing, I love their products. They are actually very trustworthy when they say that their items don’t rust. I wear my cuban necklace all the time rain and shine, shower and gym and it hasn’t rusted or tarnished at all