Casey was fabulous great customer service, she explained everything perfectly and was more than happy to answer any questions I had. Having an Australian based company to deal with is even better. Tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well since im new to this life insurance and startimg up a new life in Aussie, everything is so different apart from where I came from. As pacifican we dont really like chatting on phone too long but... Toon meer
Bedrijf heeft geantwoord
Everything explained well. Questions answered as best as possible where I could understand. Choosing the right payment plans where it was within our financial means. Awesome! Thank you
Bedrijf heeft geantwoord
The most expensive I came across but unfortunately the only one who would insure my husband for a condition he was born with, so not life threatening . We were paying over $200/month. Circumstances ch... Toon meer
Bedrijfsgegevens
- Tussenpersoon voor levensverzekeringen
- Autoverzekering
- Inkomensbescherming verzekering
- Tussenpersoon voor woningverzekering
- Uitvaartverzekeringsmaatschappij
- Ziektekostenverzekeraar
Over Real Insurance
Geschreven door het bedrijf
At Real Insurance, we help Australians protect what matters most with a range of simple insurance products designed for real life. Our aim is to make insurance easier to understand and more accessible, so customers can make confident decisions about their cover.
We offer a comprehensive selection of personal and general insurance products including life insurance, income protection insurance, funeral insurance, health insurance, car insurance, home and contents insurance, pet insurance, travel insurance, and landlords insurance. These solutions are designed to help families and individuals financially prepare for life's unexpected moments.
At Real Insurance, we believe insurance should be clear, honest, and easy to understand. Our team is dedicated to providing practical information, supportive service, and relevant cover options so customers can make confident decisions about their protection needs.
We work with trusted underwriting partners to deliver reliable insurance products backed by strong financial support and industry expertise.
Whether you're protecting your home, health, vehicle, travel plans, pets, or your family's financial future, Real Insurance is committed to helping Australians feel secure and supported with insurance designed for real life.
All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, exclusions, limits and sub-limits may apply.
We offer a comprehensive selection of personal and general insurance products including life insurance, income protection insurance, funeral insurance, health insurance, car insurance, home and contents insurance, pet insurance, travel insurance, and landlords insurance. These solutions are designed to help families and individuals financially prepare for life's unexpected moments.
At Real Insurance, we believe insurance should be clear, honest, and easy to understand. Our team is dedicated to providing practical information, supportive service, and relevant cover options so customers can make confident decisions about their protection needs.
We work with trusted underwriting partners to deliver reliable insurance products backed by strong financial support and industry expertise.
Whether you're protecting your home, health, vehicle, travel plans, pets, or your family's financial future, Real Insurance is committed to helping Australians feel secure and supported with insurance designed for real life.
All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, exclusions, limits and sub-limits may apply.
Contactgegevens
Australië
- realinsurance.com.au
Real Protection You Can Trust
4,1
Goed
85 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Real Insurance
Hi Joanne,
It is always great to hear of the service our customers receive when speaking with our helpful team members and we appreciate you taking the time to let us know about your experience.
Kind regards,
Scott
The lady that called me was so lovely…
The lady that called me was so lovely and explained everything to me so I understood what I was signing up for.
7 september 2026
Antwoord van Real Insurance
Hi Stacey,
Thank you for your lovely feedback! We’re so pleased to hear our team member made everything clear and easy to understand, and that you felt comfortable with your decision.
Kind regards,
Alisa
My consultant was wonderful
My consultant was wonderful. Easy to understand information. Good product - just what I was looking for.
7 september 2026
Antwoord van Real Insurance
Hi Michelle,
We are always happy to hear of the great service our valued customers receive when speaking with our team members and that we have been able to assist you with your insurance needs.
Thank you for taking the time to let us know about your experience, we really appreciate it.
Kind regards,
Alisa
Professional and informative
The entire process was very informative and all my questions were answered very professionally.
4 september 2026
Antwoord van Real Insurance
Hi Lorena,
It is a pleasure to hear of the great service you received when speaking with our team member and that we have been able to assist you in finding cover that is suitable to your needs.
Thank you for taking the time out of your day to share your kind words with us, we really appreciate it.
Kind regards,
Scott
Very helpful
2 september 2026
Antwoord van Real Insurance
Hi Annette,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
The representative l spoke to was very…
The representative l spoke to was very polite professional helpful and thorough. He made sure l understood everything throughout the process.
2 september 2026
Antwoord van Real Insurance
Hi Annette,
Thank you for your kind feedback! We’re so pleased to hear our team member was professional, helpful and thorough, and took the time to make sure everything was clearly understood.
Kind regards,
Alisa
Very straightforward process with easy
Very straightforward process with easy, affordable repayments. The consultant was excellent and made sure I understood everything I was covered for. I’m very happy with the service.
4 september 2026
Antwoord van Real Insurance
Hi Telithia,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Scott
Well since im new to this life…
Well since im new to this life insurance and startimg up a new life in Aussie, everything is so different apart from where I came from. As pacifican we dont really like chatting on phone too long but this lady on the other side of the phone with me was patience, kind and eager to listen even when im like coughing too much. I dont know she make me feel like i could trust someone and telling me that I'm going to be ok
3 september 2026
Antwoord van Real Insurance
Hi Angelina,
Thank you for sharing your experience with us. We’re so pleased to hear our team member was patient, kind and took the time to listen and make you feel comfortable. It’s wonderful to know you felt supported and reassured while arranging your Life Insurance.
Kind regards,
Alisa
The agent was very courteous and…
The agent was very courteous and helpful explained thoroughly about the products that I purchased
2 september 2026
Antwoord van Real Insurance
Hi Jennifer,
It is a pleasure to hear of the great service you received when speaking with our team member and that we have been able to assist you in finding cover that is suitable to your needs.
Thank you for taking the time out of your day to share your kind words with us, we really appreciate it.
Kind regards,
Scott
Family and Friends are important
A great experience relies on clear communication, personal care, and fast help.
1 september 2026
Antwoord van Real Insurance
Hi Shewit,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
The person who I spoke to was very…
The person who I spoke to was very polite, calm, clearly spoken and based in Australia which I found excellent.
28 augustus 2026
Antwoord van Real Insurance
Hi Colleen,
We are delighted to receive positive feedback and very happy that we could offer you such outstanding service.
Kind regards,
Scott
Antwoord van Real Insurance
Hi Adam,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Thanks Real Insurance for keeping it…
Thanks Real Insurance for keeping it real for Funeral Insurance Cover.
20 augustus 2026
Antwoord van Real Insurance
Hi Jodie,
Thank you for taking the time to share your review with us. We really appreciate your feedback and are so pleased we could assist with your insurance needs.
Kind regards,
Alisa
Well I can relax more now that I got a…
Well I can relax more now that I got a insurance and my family don't need to worry about stressing out about my funeral costs and my family be look after when I'm gone
18 augustus 2026
Antwoord van Real Insurance
Hi Michelle,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Antwoord van Real Insurance
Hi Michelle,
We are happy to hear of the great service that you received when speaking with our team member and we appreciate you taking the time to share your review with us.
Kind regards,
Alisa
Antwoord van Real Insurance
Hi Elizabeth,
Thank you for taking the time to share your review with us, we really appreciate it and are pleased that we have been able to assist you with your insurance needs.
Kind regards,
Alisa
Great she explained clearly and I’m so…
Great she explained clearly and I’m so happy from service.
19 augustus 2026
Antwoord van Real Insurance
Hi Marwa,
It is great to hear of the service that you received when speaking with our team member and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Kind and Caring
Spoke with Josh who was polite, knowledgeable, and answered any questions I had in relation to the funeral insurance. Josh made the process very easy. His customer service was awesome; could not have asked for better. Thank you Josh.
18 augustus 2026
Antwoord van Real Insurance
Hi there,
It is great to hear of the service that you received when speaking with Josh and that you have been left feeling informed of your cover.
Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Scott
Staff Great & professional service & Great Insurance company reputation
Great & professional service from staff member 👏
Have had funeral cover for my mum who has had her cover with Real Insurance since 2013 & when it came to the time to make her claim to get her special last moments on earth dealt with, Real Insurance made it easy. So your reputation is trustworthy & was & is good for my mum, myself & my family.
Made everything smoothsailing so how would I not take out insurance with you. You're just simply a great insurance company.
17 augustus 2026
Antwoord van Real Insurance
Hi there,
Thank you for sharing such heartfelt feedback. We’re very sorry for your loss and are so pleased our team could make your mum’s claim process as smooth and straightforward as possible. It means a great deal to know your family felt supported when it mattered, and we really appreciate the trust you continue to place in Real Insurance.
Kind regards,
Alisa
Very easy process and completed over…
Very easy process and completed over the phone.
13 augustus 2026
Antwoord van Real Insurance
Hi David,
Thank you for your feedback! We’re so pleased to hear you found the process easy and straightforward to complete over the phone with our team.
Kind regards,
Alisa
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