Casey was fabulous great customer service, she explained everything perfectly and was more than happy to answer any questions I had. Having an Australian based company to deal with is even better. Tha... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Well since im new to this life insurance and startimg up a new life in Aussie, everything is so different apart from where I came from. As pacifican we dont really like chatting on phone too long but... Toon meer
Bedrijf heeft geantwoord
Everything explained well. Questions answered as best as possible where I could understand. Choosing the right payment plans where it was within our financial means. Awesome! Thank you
Bedrijf heeft geantwoord
The most expensive I came across but unfortunately the only one who would insure my husband for a condition he was born with, so not life threatening . We were paying over $200/month. Circumstances ch... Toon meer
Bedrijfsgegevens
- Tussenpersoon voor levensverzekeringen
- Autoverzekering
- Inkomensbescherming verzekering
- Tussenpersoon voor woningverzekering
- Uitvaartverzekeringsmaatschappij
- Ziektekostenverzekeraar
Over Real Insurance
Geschreven door het bedrijf
At Real Insurance, we help Australians protect what matters most with a range of simple insurance products designed for real life. Our aim is to make insurance easier to understand and more accessible, so customers can make confident decisions about their cover.
We offer a comprehensive selection of personal and general insurance products including life insurance, income protection insurance, funeral insurance, health insurance, car insurance, home and contents insurance, pet insurance, travel insurance, and landlords insurance. These solutions are designed to help families and individuals financially prepare for life's unexpected moments.
At Real Insurance, we believe insurance should be clear, honest, and easy to understand. Our team is dedicated to providing practical information, supportive service, and relevant cover options so customers can make confident decisions about their protection needs.
We work with trusted underwriting partners to deliver reliable insurance products backed by strong financial support and industry expertise.
Whether you're protecting your home, health, vehicle, travel plans, pets, or your family's financial future, Real Insurance is committed to helping Australians feel secure and supported with insurance designed for real life.
All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, exclusions, limits and sub-limits may apply.
We offer a comprehensive selection of personal and general insurance products including life insurance, income protection insurance, funeral insurance, health insurance, car insurance, home and contents insurance, pet insurance, travel insurance, and landlords insurance. These solutions are designed to help families and individuals financially prepare for life's unexpected moments.
At Real Insurance, we believe insurance should be clear, honest, and easy to understand. Our team is dedicated to providing practical information, supportive service, and relevant cover options so customers can make confident decisions about their protection needs.
We work with trusted underwriting partners to deliver reliable insurance products backed by strong financial support and industry expertise.
Whether you're protecting your home, health, vehicle, travel plans, pets, or your family's financial future, Real Insurance is committed to helping Australians feel secure and supported with insurance designed for real life.
All products are promoted and distributed by Greenstone Financial Services Pty Ltd ABN 53 128 692 884, AFSL 343079 (GFS), trading as Real Insurance. The insurer for general insurance products is The Hollard Insurance Company Pty Ltd ABN 78 090 584 473, AFSL 241436, and for all life insurance products is Hannover Life Re of Australasia Ltd ABN 37 062 395 484, AFSL 530811. Real Health Insurance is issued by nib Health Funds Limited ABN 83 000 124 381 (nib), a registered private health insurer. GFS is an authorised agent of nib and receives commission from nib. Real Pet Insurance is arranged and administered through PetSure (Australia) Pty Ltd ABN 95 075 949 923, AFSL 420183. The insurer for Real Travel Insurance is Allianz Australia Insurance Limited ABN 15 000 122 850, AFSL 234708 (Allianz). Real Travel Insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177, AFSL 245631 trading as Allianz Global Assistance, acting as agent for Allianz. Terms, conditions, exclusions, limits and sub-limits may apply.
Contactgegevens
Australië
- realinsurance.com.au
Real Protection You Can Trust
4,1
Goed
86 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Disgusting Customer Service
Disgusting Customer Service
Am an existing customer and been trying to pay for an excess to get my car fixed. I must have made a total of 5 calls and waited for over 2 hours for someone to answer the phone .
There is an option of paying directly to a bank account but I prefer to speak to a real person as I had problems before.
Finally got to someone in the "general" motor insurance side who was also unable to make contact with the "claims" department also.
Asked if I could speak to a manager and was told that this generally was not possible and could take up to 24 hrs.
The only option that she offered was the same number that I had been trying to call.
Totally inadequate and unprofessional with no customer service focus
25 augustus 2023
Review zonder uitnodiging
So Bloody helpful, prompt and cheerful. Recommend fully.
I had damage on an aluminum frame that use for DH and Enduro racing. It was a crease. The agent Louwrens was so helpful in a frustrating time where I had more issue with the original bike industry rep obtaining a statement, so they worked around that and went over and above. Spoke to importer and my second bike build rep and sorted it all, arranged for payment and to secure new frame plus costs to swap components, brake cables cut etc. Thanks guys. 3 bikes insured for around 10 years, will still be for SURE!
11 oktober 2022
Review zonder uitnodiging
WHY CAN NOT NO STAR
USELESS - staff based in South Africa - lie and could not care less. STAY AWAY, DO NOT USE THIS COMPANY
27 januari 2022
Review zonder uitnodiging
Don't waste your time and money on this insurance company
Called to buy insurance and the guy on the other end didn't sound very interested at all.Was not very helpful and almost sounded like I was disturbing him by calling him.Will never get insurance from these guys not sure if the staff that work here really want to be there.NO customer service what so ever
9 januari 2022
Review zonder uitnodiging
DO NOT BUY ANY INSURANCE from Hollard or ANY OF their subsidiaries
Happy to take your money each month but make it impossible to get your claim addressed. (I paid for premium Home & Contents Cover) Never made a Claim in my life before and this is how I am treated
Lodged a Claim in February 2021 and it is still not settled / complete
They do not respond to emails, they are in breach of the "Code of Conduct" of which they are a member
I have an ongoing Complaint with AFCA because of their breaches
They must pay People on the "Feefo" Platform to write positive reviews.
They are deceptive, evasive and encourage unconscionable business practices.
Do NOT Buy Policies from this Parent organization: The Hollard Insurance Company Ltd or any of these their Subsidiary Companies:
Ando
ATL Insurance Group
Australia Post
Australian Seniors
BizCover
BOW WOW MEOW
BUPA
Club 4X4
FastCover
Guardian Insurance
HCF
HIF
Huddle
Insurelink
Insuret
Kogan Insurance
ListSure
MiPet
PetBarn Insurance
Pet Insurance Australia
Petinsurance.com.au
Petmed
Petsecure
Petsure
PrimePet Insurance
Prosure
Real Insurance
RiskInsure
RSPCA
St George Underwriting Agency
Velocity
Velosure
Woolworths
5 januari 2022
Review zonder uitnodiging
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