ReAssure Reviews 

Call was received quickly. Lucie was polite but her accent was a bit difficult to understand. Two questions were answered but not another. Eg. how much do I need to pay in each month to keep up with inflation?

Jacob was polite and knowledgeable. He answered all of my questions and resolved a potential problem for me.

Very efficient and pleasant to deal with.

If I could give this organisation a zero I would. Every time I deal with them the make an error.
This time I requested a withdrawal of £11,000 which after chasing them was paid. I have now discovered they have taken the payment twice from my account which I am now trying to find where the missing money is. This is the second time money has gone missing from my account!

Today I received the 5th proof of life request since March from ReAssure.

The first was received by me in Thailand in early March, I responded and have a confirmation email.

Since then I've received another 4 Proof of Life requests.

Are they trying to harass me into a heart attack ?

A truly awful outfit to deal with !!

Very helpful and friendly. The personal knew everything I needed to know.

The girl I spoke to was very polite, efficient, knew her stuff and got it all sorted for me with no fuss. Thank you

For many years I rated TalkTalk as the worst company I have dealt with but ReAssure have plumbed the depths of incompetence, unhelpfulness and lack of accountability in a way that I find difficult to believe.

Their administrative procedures hark back to an era of parchment and quills, their communication channels ensure a lack of accountability and also a glacial speed of response.

I made a similar request to Scottish Widows and it was completed successfully within 7 days, but ReAssure has managed to drag it out for 80 days and counting.

I am currently spending some of my retirement in Thailand, and despite many requests to send all correspondence by email, they continue to send documents by post which takes up to 5 weeks, and to me does not seem eco-friendly or cost effective.

It is clear that the needs of customers are low down on ReAssure's priorities, as are honesty, common sense and data security.

I could provide details about their woeful service and archaic processes but I imagine the average person would not believe that an operating financial services company could be so inconsiderate and abysmal. ReAssure is, and please heed my warning.

Explained everything, easy to understand

Riya gave excellent customer service , extremely helpful and knowledgeable,

Very poor service

Very helpful, professional and resolved my issue.

Molly Rigby went out of her way to help under difficult circumstances. She continually pushed for a resolution within a system that had let us down and, found a workable solution. Her persistence and willingness to help were genuinely appreciated.

Quick clear relevant reply to my question - so unlike my previous dealings with ReAssure

Very helpful, sorted all my queries efficiently

Excellent communication with Megan, very knowledgeable and puts you at ease going through the questions

Spoke to Tom Lovatt, he was polite, made small talk while I was waiting, provided clear information and was happy to go over things in more detail. Can't fault the service I received from Tom.

I was trying to reset my password having been locked out. The number given to ring was a general policy number and no option to contact a dept for a reset. When i spoke to someone they were confused when i couldn't provide a policy number.
First person i spoke to cut me off and had to redial and wait minutes to get through again. The lady was much more helpful and kept me on the phone this time.
She managed to arrange a reset and provide details for a client i was seeing the following day.
Re Assure are just not set up for IFA help .

The lady was kind and helpful and always good to speak to someone.

Titi was awesome, she was extremely patient and answered all our questions. She went above and beyond to ensure we receive every bit of information we needed. Fantastic customer service!