Regency Total Warranty Reviews 

i was very impressed with agent who started my claim. she was very courteous and thorough. I got email with service engineers phone number within 12 hours.

Customer service was patient and answered all my questions. Explained things thoroughly. It was a pleasant experience.

He was very informative and knew his company in comparative advantage over other companies. I particularly liked the service call of on $75. That’s a huge savings over other companies

Representative was efficient and quick to take care of my problem.

My agent Andrew, was very knowledgeable about the policy options, and did not pressure me into buying, and showed me how I could save money.

I did not like that coverage that I had with AHS was comparable to that of Regency. Plumbing issue . Boiler issues. Burst pipes. What to do incase of an emergency when office is closed and it is a covered item. What guidelines to be followed explained to customers St the time of sale of contract.

The gentleman was 100% awesome and explained perfectly everything .

He was very clear and detail oriented and explaining everything to me he was able to answer my questions very well he is a great customer service representative I give him 10 stars!

Do not believe the salesman when he tells you that if they cannot fix an appliance, they will replace it. They use their opinion of the age of the HVAC, the stove, the water heater.....and depreciate it. Or if they cannot find the part they offer you cash allowance for you to find it yourself and fix. When you call in a claim they immediately start telling you what is not covered and asking questions. I have had other home warranty services.......all better than these clowns. When I tried to cancel as the salesman told me I could do at anytime I find out there is fine print that you cannot opt out until 1 year. I bought a discounted 3 year policy. I have it marked on my calendar the day to cancel and I just now there will be some other roadblock.

She took my information fast and set up an appointment for a technician to come out to check the problem

Phone service was good but I had to find my own plumber as there weren't any in my area associated with the company.

When calling there was no wait time and service was great

The good experience with regency company . I like the service .

I am a new customer, just placed a claim, all my interactions with company so far was great!

During my call today, the customer service representative was helpful with submitting my claim and informative about the process as it was my first time.

The process of initiating a claim was simple. I am only rating four stars because I have not had time for the claim to be completed. I am completing this review to receive 1 additional free month on my policy.

Always helpful. They are proficient and timely.

The representative was professional and polite

customer service is outstanding. They answer the calls right away. No hold whatsoever. the policy is very clear and very reasonable.