Regency Total Warranty Reviews 

My home AC unit broke down a couple of weeks due to being 27 years old. From the time we contacted Regency to the time a technician inspected our unit was about a week. The exact diagnosis by THEIR assigned technician was an “electrical failure of the defrost control board due to wear and tear.” In response to the technician’s report, Regency requested “3 years of professional maintenance receipts” before they would consider our claim for a new control board. We were not asking for a new unit which is really what was needed. In response, we told them that an electrical failure has nothing to do with annual coil cleanings and clearing drains. Additionally, the fact that this unit lasted 27 years should be sufficient proof that it was properly maintained. They denied the claim anyway. This is the second claim we’ve made to this company that had been denied in the 2 years we’ve had this policy. I do not recommend them as they do not pay legitimate claims.

Worst company ever!! No communication between technicians and home office! Took 8 days to get someone out to look at my 3 year old refrigerator! Then said they don’t cover the items broke on my refrigerator! Sealed refrigerant system not covered! Had to pay $75 for diagnostic and they won’t fix or replace it! So what am I paying for??? Absolutely a scam company!! Be careful!

I an happy that my claim was approved and moved along in a timely manner.

Do not waste a single dollar on Regency Total Warranty. This company is a predatory operation that takes your money and completely abandons you when you actually need a repair.
Their "service network" is a joke. They assign bottom-of-the-barrel contractors who either never show up or show up once, take a look, and completely ghost you. When their own assigned technicians fail to respond, Regency doesn't fix the problem—they dump the entire burden on you. You are forced to do all the legwork, chase down independent contractors yourself, pay out of pocket, and fight them for reimbursement.
Worse yet, their "coverage" is insultingly worthless. When a critical component broke, costing over $800.00 to fix, Regency's "grand coverage" paid out a insulting $175.00—leaving me stuck with over 75% of the bill on top of the monthly fees I was already paying them.
They are quick to charge your card, impossible to deal with during a breakdown, and demand money back the second you cancel their garbage service. Save yourself the immense frustration, financial loss, and stress: stay far, far away from Regency Total Warranty.

Very fast and professional

I signed up for one of their warranties after reading the reviews. I called the next day to cancel. It took me two phone calls to get it canceled and the last guy I talked to got so angry because I still wanted to cancel he told me to F off I’m glad I did get it canceled. They are very unprofessional to talk to and very rude if you don’t go along with everything they’re telling you I would not deal with him again under any circumstances.

It took them one week and three days to get a contractor to repair my air conditioner on the second claim

For this new claim request, it was handled fast and easy.

Agent was handled my claim very well

The service was fast and efficient and very helpful!

Regency is probably the absolutely the worst company i have ever dealt with. My dish washer was making a loud noise, so i called regency, after a repair person showed up, i was told by the company that they would not repair the dishwasher because it was too expensive. I was told to buy a new one and they would give me $225 after i showed the a receipt. So why bother having this POS insurance. Do not buy their lies.

The customer service rep actually spoke English and waz easy to understand.

**Title:** Avoid! 7 weeks of broken promises and holding my refund hostage

**Review:**
I have been waiting 7 weeks for a refund from Regency Total Warranty, and the experience has been a complete nightmare. They refuse to refund my original payment method and will only agree to send a physical check. Every time I call, I get a different excuse. Now, they claim they have "escalated" the issue but are making me wait another 48 hours just to "see what happens." They are incredibly quick to take your money but will do everything they can to avoid giving it back. Avoid this company at all costs! Been dealing with this for months

My contract says if something breaks they will “repair or replace “ it. If you read further it says that they can offer a cash settlement. My microwave broke and they only offered a cash settlement based on its present value ($125 according to them). It just cost me $450 to get the unit that will fit in the built in space. That doesn’t include installation! That is neither repair or replacing or a legitimate cash offer . They refuse to do anything about this. Your value is based (according to them) on the value of a used appliance not replacement!

I was able to speak to someone promptly and file my claim.

Your part was good. The vendor you chose was not. Left big mess and had to call them back to clean it up. Don’t want them again.

This company is a total scam! When I signed up for the plan, the representative said if an appliance needed to be replaced, we would get the full cost for replacement not a prorated amount. Our dishwasher has issues and they approved a replacement and offered 225.00 for a replacement. What???!!! $225.00 to replace a dishwasher. That’s insane!! You can not buy a kitchen aide dishwasher for 225.00. This company is a SCAM!!!!

Policy number: 261220105. Filed a garage door claim. Tech from MS Facility Solutions LLC came to my home but provided no work. He asked me to open and close the garage manually and so I did. I showed him a couple discrepancies as well. He left due to miscommunication with what is covered and what is not. No work was performed. When I called to dispute the service fee the customer service representative told me, verbatim, to "go F$@k myself" while I was on speaker in front of my 5 children and that he would ruin my credit score if I did not pay him the service fee. In shock, I immediately called Regency to notify them to not allow this company back to my home. They were no help and did not provide an alternate solution. So, I have chosen to cancel my contract. They are making it absolutely difficult to cancel. They said they had to file a claim to cancel. Claim number: 00028102. Ridiculous. Probably going to have to file fraud if they try to charge my card again.

If I could give them 0 stars I would. I called in July for two services. The first service was electric. They scheduled me with a company in Louisiana. I am in NJ. Then two more “companies” which were actually brokers. I finally have an election out today who said he is assessing and will get back to me. Meanwhile and over seas person asked me for my credit card for the service that isn’t even finished. When I bought the policy they said they would put a rider in for my instant hot. They listed it as a tankless water heater. Now they are telling me they don’t cover the instant hot and can take the tankless water heater off my policy. As if that does anything for me.
Run far- run fast. Waste of money and total headache.