Regency Total Warranty Reviews 

I spoke with Jacky. She was very helpful and polite.

The agent made it simple to submit a claim

Great customer service got in and off the call quick

Jacky was very helpful and understanding. She helped so much with my first claim.

Quick service and a phone call back when my call was dropped due to bad reception area

They book my appointment on time and the assistant was very knowledgeable

Was very honest and straightforward, gave me a discount on the sevice fee. And added limited roof leak for no fee.
Being over age 70 sure relieves my wife and I of some of the high expenses of home repair bills.

Elliot was very helpful, informative, and was able to answer all of my questions or concerns. I will recommend Elliot and your company to my niece who just moved to Houston.

My first claim with Regency and I’m very disappointed. The tech they sent came to my house 3 different times in 2 weeks and never fixed my washer. He told me himself that he didn’t know what was wrong. When I asked for another tech to be sent I was told that the process would have to start over and would take longer to fix. We were already going on 3 weeks!!! I was told could hire a company of my choice and would be partially reimbursed. I called Campbell appliance repair and David came on Friday and my washer was working within 1 1/2 hours. I highly recommend Campbell appliance Repair. I do NOT recommend Appliance Repair Professionals that Regency sent. I paid for a 5 year contract with Regency and it’s like now that they have my money they dont care about me at all.

Elliot was very polite, honest and helped to the best of his ability. He offered me the best rates for what I could afford and needed. He is the most honest salesman I have talked to in a long time.

I purchased home warranty on three of my properties. It came time for my first issue. It was during a weekend and it was an emergency, they were unable to have any service tech on the weekend. They weren’t even able to put the call in until the following Monday. Therefore, I had to get my own tech and submit the claim and I have to wait 5 to 6 weeks to get paid. I still haven’t gotten a refund. My second issue came on my second property in another state, a Dishwasher issue, I called for a service call. It’s been over a week and still nothing, when this was sold to me I was told there were over 200 techs in my area, that was a lie, , I actually received a call from the third-party in New York that was trying to find a service provider in my area who never called me back. I reached out to Billy Donovan, who was my sales agent and he has been completely unresponsive. I’ve asked for a supervisor to call me back and just to let you know it’s the same foreigner who answers the phone to do the claim every single time and there’s no one else to speak to. I’m out over $1500 and can’t even get the service that I paid for.

My experience with this company was completely negative from start to finish. The only positive part of the process was the initial signup, where communication and promises were excellent. After they secured my business, everything changed. Communication became poor, accountability disappeared, and every interaction turned into frustration and disappointment.

Within 30 days, I decided to cancel my contract because the company failed to properly address the issues I reported. Before signing up, I specifically asked if there were any cancellation fees and was clearly told there were none and that I could cancel at any time. However, when I canceled, they still found a way to take additional money from me. That alone showed the lack of honesty and transparency this company operates with.

From the beginning, they consistently searched for excuses not to repair or resolve the diagnosed problems. They had no issue collecting payments, but when it came time to provide actual service, they did everything possible to avoid responsibility. Customer service was unprofessional, communication was unreliable, and the overall experience felt more like a money grab than a legitimate home warranty service.

I strongly advise anyone considering this company to look elsewhere. In my opinion, they do not value their customers — they only value the money they can collect from them. Save yourself the stress, frustration, and wasted money. You have been warned.

Jacky was the best, she didn't waste any time processing my claim. She was very professional.

I am writing to express my deep disappointment with the services provided by Regency Total Warranty. After careful consideration, I have decided not to renew my policy, and the same decision applies to my mother's policy as well. I have encountered several issues with their customer service, which I find to be subpar.

On multiple occasions, my mother faced challenges when trying to process claims. It is concerning that there is no support available for customers during weekends, evenings, or holidays, especially in emergency situations.

Furthermore, their agents have a tendency to speak over us when we are trying to explain our concerns. I was particularly frustrated when my credit card was charged for renewal despite my explicit instruction not to do so.

No long wait times and representative processed claim efficiently

The representative was extremely helpful and knowledgeable. The claim was filed promptly. This company is great with meeting customers needs in a timely efficient manner.

I received fast service and the technician came the same day to evaluate the issue with my system.