Regency Total Warranty Reviews 

Very easy-Jackie was pleasant and made the first claim process quick!

They set an appointment for my issue.

Had a great experience speaking with customer service. Thanks for making the process experience great.

This is my second request for services. The first call no one returned my call with a provider. Prayerfully this time I will get services.

Jackie made my first attempt to make an appointment very pleasant by walking me through the process.

Very friendly customer service

Service man was efficient and professional. 3 Appointments were offered to fit my needs. Dispatching staff weren't knowledgeable in how the company charges you so I had to call back and talk to a manager. Somewhat of a language barrier.

Maricel was very helpful. She did not talk over me like many do.

Andrew was absolutely Awesome!!! Provided extraordinary customer care and very knowledgeable about services and features that are available through this warranty program! Excellent communication skills! Quickly addressed my concerns and answered all of my questions! I feel confident that my family has the been issued the best home warranty; BIG thanks to Andrew!!

I purchased a home warranty plan from Regency Total Warranty on Wednesday, March 11th. There is a waiting period of 30 days, but their policy doesn't state there will be a charge during that period. However, there is. Once my plan became active on April 10, 2026, I called them to schedule a tech to diagnose a leaking refrigerator. I paid their service fee of $75 and had the tech tell me the plastic water line was leaking. He told me my insurance company would work with his company to get the repair resolved. I then get an email saying I was "approved" by Regency for up to $175 in repairs. Regency, nor the technician, called me to setup up a date for repair. When I called Regency asking for the tech's contact info, they said they had limited information and could not provide a contact phone number. Though Regency could not send anyone out to actually repair the leak, they did note I would need to submit a paid invoice and wait for a reimbursement check in 4-6 weeks. I told Regency this reimbursement policy was not outlined in my plan policy; that it actually stated Regency would be the one paying for the repairs, and that a repair would be made in 48 hours - it has now been one week. When I questioned why their reimbursement plan wasn't in the policy, no representative could give me an answer. I told Regency I wanted to cancel my plan because this is not an honest company, nor are these honest business practices. They proceeded to tell me they couldn't cancel my plan unless I paid for their $75 cancellation fee.

The service technician was on time and professional. The part that was needed arrived with 2 days.

Agent was very friendly, helpful in processing my claim report for plumbing service, provided excellent customer service care.

Great service! Quick and efficient.

Jacky, the customer service representative was very polite and efficient.

I’m an appliance technician, and working with Regency Total Warranty LLC has been one of the worst experiences I’ve had.
They assign jobs quickly, but when it comes to paying contractors, they either delay for months or don’t pay the full amount at all. You complete the work, deal with the customer, and then spend weeks chasing your own money.
They cut labor costs, partially approve claims, and hide behind “claim reviews” to avoid paying what’s actually owed. Communication is poor, and no one gives you a clear answer on when—or if—you’ll get paid.
This company creates problems for both technicians and homeowners. Contractors take the blame, while the warranty company sits on the money.
If you’re a technician: stay away unless you’re okay working for free or fighting to get paid.

The young ladies who helped me were very helpful and patient.

2 out of 2 claims were not resolved properly. Our stove broke and after waiting 2 months, we got our own stove replaced for $1,000. They eventually send a check for $275. Our hot water heater went out and they didn’t attempt to fix it and we are on month #4. It went out in Dec and we paid in Feb to have it fixed ourselves again. It’s April and still no reimbursement. They send out a tech to evaluate pretty quickly. YOU pay for that. Regency DOES NOT FIX ANYTHING. Waste of money.

WARNING!! This is a scam. They will steal your money and then they will gaslight you AND the technicians and tell you both that they never received any of your emails. You will end up paying out of pocket regardless. AVOID THEM AT ALL COSTS. My children were without hot water for over 2 months because they kept pretending they didn't receive our direct emails. We had to take a loan to pay for a hot water heater and then they still are pretending they didn't receive the final invoice that shows paid so they can reimburse us.

Friendly staff,ordering the parts and installing it was quick and the technician cleaned the area when finished eventhough I told him not to worry about it.