Regency Total Warranty Reviews 

Jacky was so helpful and knowledgeable about the claim process.

I can't give a zero star or i would. They took three and a half weeks to get my claim looked at and then they denied it.

Im going to be suing this company to enforce the contract. Ive also turned them into the better business bureau for having a contract written to make it almost impossible to get anything repaired or a layperson to understand it

The claim process with Regency went very smooth and timely. My Complaint was the company that was assigned was late for the appointment and did not have any repair products on hand.

Very nice people to talk to very prompt on getting service started thank you

After I contacted Regency regarding my a/c, they arranged for a repair company to come out the next day.
Very easy….thank you.

This company cannot get Techs in a timely manner. They were also misleading when the policy was sold . They are also unresponsive! They do not reimburse when you get your own technicians.

These reviews are not legitimate. This is a foreign company, when you submit a claim, they forwarded it to another third-party outside of your area, they advertise a tech within 48 hours the last two claims I’ve had to get my own tech, after waiting the 30 day waiting. I had an issue with my hot water heater. They couldn’t get a tech out there. I got my own tech. I had a $339 bill they’re telling me now they will only pay up to $175 that I have to wait three more months before they’ll pay a full bill or do any type of replacement on any item that was not stated when I purchased the warranty, I put three properties underneath them, I’ve asked to speak to a supervisor it’s the same person that answers the phone for the claims. I’ve reached out to the person that sold me the warranty. He is completely unresponsive. Do not waste your money on this company go to America home shield !

Helpful and informative

Regency Home Warranty has some of the rudest customer service I have ever dealt with. They talk down to you, dismiss your concerns, and make you feel like you are bothering them just by calling. On top of that, they low‑ball every claim, trying to pay the absolute minimum or avoid responsibility altogether.If you value your time, money, or sanity, run as far as you can. This company is not worth the frustration. I'm glad I got money and don't need them. Choose someone else

Agent was very nice in handling the claim.Good customer service skills

Very pleasant and helpful

Wonderful demeanor and patient and helpful. Thank you

My contact was Elliot. He made everything exceptionally easy. Great value, senior discount and affordable.
Changed from home choice warranty.
I was looking for technicians to be available and affordability. Plus Elliot made it so easy for me to start my new warranty. Great representative.

Alex was so very helpful and patient with me.
I will recommend him for all my friends who's looking for a warranty.
Thank you Alex

I just love being able to save money eye and get good coverage which I did not have previously. I am hoping that Alex Bucci is as I perceived him, a man of integrity. He seemed like he was not telling me stories as he fully answered my questions. I was able to hear what I believe was the truth and gain discounts for military as my husband is a Vietnam war veteran as well as a Senior discount as we are both over 64 years of age. Thank you.

Excellent service no long waits on the phone

Alex explained everything to me in great detail and was able to apply some discounts that I was eligible for.

Excellent customer service.

This is the worse home warranty company I can’t imagine anyone being worse. I have had a a homer owners warranty with them for approximately 7montjs made two small claims and they refuse to honor the contract. They have requests invoices paperwork which I have provide and they still refuse to provide adequate adequate service. I call and a attempt to speak to customer service and they put me on hold forever eventually they come back and say no one is available and that they will call me back, well that never happens. I send receipts attempted to have a conference call with the repair company and of course again no answer from anyone from Regency, several time they answered and hung up. This company should not be allowed to do business anywhere. I willing to even post my contact information for anyone that’s would like information on this horrible company REGENCY HOME WARRANTY..
Henry Boyd
1-818-355-1014

Very knowledgeable and helpful!!