Regency Total Warranty Reviews 

Very kind and helpful

Regency Total Warranty company is a total and complete rip off and I would not recommend this warranty company to anyone. First off on claim for ceiling fan repair. They did not send a technician they told me to purchase a new ceiling fan, find someone to install and I would need to pay out of pocket then send them the invoice and they would only reimburse $45.00. Made a complaint concerning washer. Tech was sent out and I was informed the washer needed to be replaced because the cost of repair would be more than the purchase of a new washer. Regency told me to find someone to repair, pay out of pocket and they would only reimburse me $229.00. My last complaint is I had to pay $75.00 to cancel my policy. This company is a total rip of and if I could give them zero stars I would. I DO NOT RECOMMEND THIS COMPANY TO ANY ONE. Please pay more and get a reliable Home Warranty Company!!!

Alway there an tell you so you can understand Itolda friend about yall Tracie Ross

Rep was quick , nice and efficient

The technician came to see my garage door, it was working when he checked it, even though he did nothing, I was still charged $ 75 + $3 service fee.

The agent was very helpful and polite.

Customer service agent Maricel was very helpful with filing a claim over the phone.

I worked as a contractor for Regency Total Warranty, and based on my firsthand experience, I found them to be one of the most unprofessional home warranty companies I've ever worked with.

I've completed work orders for many different home warranty companies, and this was by far the worst experience. Customers would submit what appeared to be legitimate claims, but the company often seemed unwilling to approve or pay for repairs. Contractors were frequently told it would take up to 48 hours for a decision, yet customers were sometimes informed beforehand that their HVAC system would not be repaired or replaced.

What was even more frustrating was how contractors were treated. Regency Total Warranty has still not paid me for more than 10 completed jobs dating back to December 2025. Every time I tried to collect payment, I was given the runaround with excuses and delays instead of getting paid for work I had already completed.

The communication between the company, contractors, and customers was inconsistent and unprofessional throughout my time working with them. Based on my personal experience, I cannot recommend Regency Total Warranty to homeowners or contractors. If you're considering doing business with them, I encourage you to do your own research and make an informed decision.

The assistant was very helpful and patient. He had the claim filed in less than 10 minutes.
He was good at explaining the process.

Jacky was super helpful and answered all my questions thoroughly.

Filing a claim is always quick and easy and everybody is always nice and informative when you call. I've used a few different home warranty companies over the years and this is the best one so far. Thank you.

Poor customer service, your claims will be delayed almost over month unless it is simple and straight forward. Their contractor also has poor rating and you can't reach out to them easily. It is very difficult to cancel your plan once you enroll and they don't allow you to talk to grievance department or supervisor and it would require a ticket in their system.

Jacky was super friendly and knowledgeable. She was able to open my claim quickly and answered all my questions thoroughly. I would give her 6 stars out of 5 stars!

Jacky was very kind and helpful.

Wonderful customer service

Max was very professional and knowledgeable. The whole thing was very easy.

The professionalism and prompt action handling my claim.

Quick and easy. Jacky had my claim handled in less than 5 mins

Since you have to give at least one star in order to write a review I will, but if I could give 1/2 a star I would. Ive read many of the great reviews but my experience with Regency Total Warranty has been anything but. Initially I thought it was a reputable company. The guy I spoke to reassured me they had excellent customer service, good companies they contracted with to fix appliances etc. Because I had heard of other people being scammed by other hw companies I considered myself doing my due-diligence. I was very specific with my questions such as we have older appliances do you cover those answer yes we do and if we can't fix it will replace it or give you other options. Ok great, I hate contracts phones , cable ECT. I asked would I have to keep the service if I wanted to cancel, absolutely not it's on a MONTH TO MONTH BASIS. So I signed up and for several months no problem. Then our built-in microwave starts acting up call to schedule someone to come out . The next day get an email stating we'll give you $95 for your built-in microwave! How about No. How about you send someone out to see if it can be fixed and if not then at the very least give us a fair amount to help cover replacement cost. I tried speaking with supervisor/manager only to be told someone would have to call me back. Finally I'd had enough. I called and said keep your $95 dollars and just cancel our service we don't want it. The CS Rep tried offering me several incentives to stay we I firmly refused she said you will have to pay $75 dollars. I told her I'm not paying anything and they better not remove anymore funds from my account. She then said well until you pay your account will remain open. Needless to say I just filed a complaint with both the Attorney Generals office as well as the Consumer Affairs. I'll go to court if they take one cent out of my account. I'm disappointed, disgusted and ticked off. I'd never recommend anyone get home warranty coverage through them based on MY EXPERIENCE. ITS BEEN A NIGHTMARE.

They communicated effectively and jumped on the issue almost immediately. I contacted them on Friday 4th of July regarding my AC being out and they filed the claim. Had an appointment by Monday to have someone come out to fix my AC by Tuesday. The process was seamless