Regions Bank Reviews 459

Horrible. I have had issues with the external transfer since opening the account. Regions bank just seems not to be able to get it done. The customer service people are nice, but they do not know a damn thing. I have spent so much time going to the branch to be "verified". I have spent hours on the phone, literally hours, only to be told "we can't do anything about it in this department. Yet, no one can get me to the right department. Totally frustrated and disappointing. I really would have liked to use a bank in my hometown, but I guess it just wasn't meant to be. I will go find another bank. If you are reading this, think twice before becoming a customer.

**UPDATE**
The external transfer is now working. I am only increasing the review to three stars because it took them so long (over three weeks) to fix it and nobody seemed to know what was going on.
Customer service at the branch and online tried their best, but whatever department it took to fix it is responsible for this low review.

I had my card locked with the LockIt feature and the bank still allowed transactions to post to the account. The bank is trying to say it is my error since I had the card unlocked earlier that day. This is false and I received emails from regions explaining the transactions were blocked and they still went through.
The banking system failed and they are trying to put this on me as a customer. My account is not negative and Regions is saying there is nothing the can do until the transactions post. Why when i did not authorize these transactions and your system gave me a notification that the card and transaction where blacked.

Llevo mas de 35 minutos esperando para que un oficial me atienda. Solo 2 oficiales. Una de ellas termino con un cliente y sento a otro que entró luego por la puerta, despues que yo. Le pregunte a Lixandra, la otra oficial que estaba con un cliente y me dijo que tenia que esperar a que ella finalizara. Lixandra finalizo, paso por delante de mi y salió sin decirme nada. Llevo 20 años en este banco y todavía no se como he soportado su desprecio para sus clientes.

I transferred money from my saving account into my credit card by mistake on my part which was my mistake. Instead of being something simple to fix they have given me the run around and told me it will take at least 3 days to get my 9000.00 out 0f the one account back into the one I wanted in.

Great place and good people you can always trust to help you in everyway.

Set up my automatic monthly mortage payments from my Regions checking account...but they aren't transfering the money between accounts. Want to charge late fees and tell me that I'm missing my mortage payment when they can't make the transfers I set up. Unbelievable AND they apparently know they have issues and aren't fixing it according to one of their employees who recommends not using their platform. What a horrible way to do business. Get another bank.....I am.

I’ve had an absolutely deplorable experience with Regions Bank. They hold funds for no clear reason, and even the bank manager lacks the authority to release them—what kind of operation is this? The online service is utterly useless; the automated system offers no relevant options to address real issues, and getting a human on the phone is impossible. Problems can’t even be resolved in-person at the branch, which defeats the purpose of having a physical bank. Customer service is nonexistent, and the entire experience feels like a frustrating dead end. Avoid Regions at all costs—zero stars if I could! All these bad reviews and they don't even care.

Subject: Broken loan transfer process.

I’ve had a loan with Regions Bank for 3 years for solar panels. Im currently trying to sell my house and found someone willing to assume the loan as part of the sale. Upon speaking to the bank about the transfer (30 days before closing) I was told it could take up to 60 days even though the process is all done within Regions Bank and only requires a two page application and pay stubs from last 30 days. I am now 2 days from closing and cannot get anyone in the bank to help expedite this process. I have been told that there is no management to contact over this department and therefore no one to talk to. Additionally, they don’t have phones to that department to call anyone. Every time I call I am given the same ticket number and no indication of updates in status. This has caused me, and many other people involved (two home sales are depending on this transfer) extensive anxiety and possibly thousands of dollars in lost earnest money deposits. While I am thankful Regions Bank permits transfer of these types of loans, 60 days to approve a credit application seems excessive. I am very disappointed with this process and the lack of concern and poor communication by the service people that have been involved, both in the bank, online and on the phone. Additionally, there appears to be no management involvement at all. I don’t like writing bad reviews but sometimes it is necessary to get things fixed……this process is broken.

Thanks to Ashton for reaching out to me and providing two options to help but unfortunately neither option helped. The phone number provided put me in the same department queue which has been no help. I used the email address provided but have not heard any response. If I don’t get approval today by noon CST, I may lose my sale of my existing home, lose the sale of my new home, and thousands in earnest money. PLEASE HELP!

I had an absolutely awful experience with Regions Bank when my debit card was compromised. They were fully aware of the fraudulent transactions, yet when I called their fraud department and spoke with four different agents, none were willing to help me. Despite being polite and patient throughout the process, their only solution was for me to lie about the entire situation. This is completely unacceptable and has left me feeling vulnerable and frustrated. I foresee closing my account and hope this bank goes bankrupt. DO NOT bank with Regions! They will not protect you or your money. READ all the reviews and stay away from this bank!

Absolutely terrible bank. If you close your account and two years later get a charge, they will reopen the banking account and put you in the negative and keep charging until you pay. They NEVER fully close the account. Absolutely a terrible and corrupt company. Will never do business with a trash company like this. Regions is horrible!!

Regions in Dalton GA will not answer their phone. The numbers online 706-671-6800 and 706-671-6770 are never answered. After holding several minutes a recording says “your number is not available, please try later”. What is the problem with Regions?

The account has been a headache from the start. I'm a mellow person who doesn't get upset easily, but my patience has vanished with all the issues. When I opened the account, I couldn't get access to it for several days. I've never had that experience with any other bank before. Then, the Zelle payments take numerous days to go through, which is again an issue l've never encountered with other banks. I called but got nowhere; there was no help at all. I wanted to close this account but found out I'll get charged a fee if I close it before six months. Then I was charged $18 for a monthly fee after months of no fees. When I opened the account, it was indicated that if I had a monthly $500 direct deposit, I wouldn't be charged a monthly fee. I called, and they said I could change to a different account that doesn't charge fees, and I got the $18 refunded. Now I try to do Zelle transfers, and my account was restricted. After calling to verify my information, which I did, I now have to go in person. I'm on mandatory overtime for the next month, Monday
through Saturday. So my money is being held hostage until I'm off overtime. This is unacceptable.

Regions Bank is a terrible institution to bank with. Please, if you love your money and want a bank to support you, don't choose Regions.

I wish I could leave a -5! This bank is a joke! You can find better customer service in a dumpster

My online banking got hacked and $600 was stolen from my account, I called their fraud number and took every possible action that could. I just received a notice saying that my account will not be credited and that the charges was appears to have been authorized. The man at the branch had already told me I was the 3rd person that came in that morning saying their account had been hacked and compromised. Their security ain’t worth a grain of💩, I wouldn’t recommend them to my worse enemy!!!

Used the notary there today... Katherine was the lady's name she was so helpful and went way beyond to help!!! You just don't find service like that no more .. and it's free if you are a member... I saved . $$$ big time

On vacation out of the country and was using a secured credit card by regions and funding the card using the Zelle product. I find out 3 days into the trip that regions has a daily and monthly limit on the Zelle product. I tried to contact regions and never got the support. Forced to use a regions bank card with a 3% tax on ever purchase. I manage a 553 employee business and plan to express my frustrations with all of them. Absolutely TERRIBLE....

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I am extremely dissatisfied with Regions Bank. Their overdraft fees are excessively high—charging $32 for each overdraft, even if multiple transactions occur on the same day. I have banked with several institutions before, and $32 per transaction is far beyond reasonable.

In addition, their customer service is highly inconvenient. They do not have 24-hour bankers available, which makes resolving issues especially frustrating. Furthermore, I had a dispute that was initially approved, but months later, the bank reversed the decision and took the credited funds back. Initially, I did not receive any credit; I had to wait until the claim was thoroughly investigated before finally getting paid. Then, without notice, the funds were reclaimed months later.

Regions Bank’s lack of consistency and transparency, combined with their steep fees and limited customer support, make banking with them an ongoing challenge. I am currently waiting for them to open just to address this issue once again.

From my experience, Regions Bank lacks the customer-focused approach that other financial institutions offer, and I would not recommend them to others based on these persistent problems.

Regions Bank is not a serious bank. After years of flawless use, never an overdraft and always keeping a few thousand dollars in my checking, I tried to mobile deposit a check for 3000. They are holding it for 10 business days which turned out to be more than 2 weeks. Why on earth would Regions think I would ever use them again after this predatory and arbitrary act? No other bank I have ever used has had such a predatory check hold policy. Of course, they had my money within 2 days. The check cleared and they know it is cleared. It is a check from an account at a major bank that I have used dozens of times before. Unprofessional and useless as a bank.