Regions Bank Reviews 459

I have had nothing but issues since i opened my account with Regions, i have gone to a branch and made several calls to them about my account, my account isnt even a month old and im getting account closure notifications saying i never made my deposit the email was dated for 11/03/2025 which was yesterday but when i call them and question them about the email they have no clue whats going on, i made my deposit for my new account on the same day i opened the account … get this… i opened the account on 10/24/2025… why am i getting a closure notice already infact at all because i paid the deposit via debit card over the phone with their customer service representative, mind you it didnt post to my account until 10/28/2025, i went into the branch because nobody knew where my money was. Had to call again because i couldnt use mobile deposit or zelle features because they kept telling me they didnt get my deposit even though it showed on the account it took them 2 days to fix that issue. In just 2 weeks this has been the worst banking experience ever… i have 2 pay checks coming to that account and im going to be very pissed off if my account closes due to bull**** with my money in it even though ive done everything required.

I have been a simple customer from Regions in Sarasota, FL since 2010. It was a handy bank. I am permanently disabled and reside outside the country in order to afford my life.
Last year when my mailing address changed, they took a long time to verify me. But they did this. Voting by email was a cinch compared to the obstacles they have had me go through. I have temporary addresses like many.
When they put an unnecessary security hold on my account, I verified my address and the system conveniently will not accept it. This is just a way to bug a human being who is able to reside in another free country. I believe it is completely unecessary. When they told me they could verify me by sending me a text code, their system is pitiful because it doesnt. But my family who banks with everyone else has a clear option.
I do not have a luxury of traveling all the way back to the bank.
This is why it seems about time for me to kill the switch on this bank.

I had heart failure and was in the hospital for 3 weeks and Regions would not reverse my overdraft fees totaling $136 at all. I was shocked. I mean, yes, it is my fault, but I thought they would have some flexibility since every other credit card and bank that I use all helped me out a little EXCEPT Regions. Live and learn. I will never use Regions Bank again. I'm very disappointed. I have a made a full recovery now though and looking forward to the rest of my life.

WORST BANK ON THE PLANET!!!! SORRY EXCUSE FOR CUSTOMER SERVICE!!! JUST A JOKE ASS BANK THAT SHOULD BE SHUT DOWN!! THEY SUCK!!

If I could leave no stars I would. I’ve been banking with them since I 2008 and 2025 they sent my ex-husband a card in his name linked to my account after he had been removed off my account for 2 years they had my divorce papers and he had sighed papers stating that he no long had rights to my money. It took them 3 weeks to get me my money back and my ex didn’t get any jail time because the bank sent the card in his name. Then I had to open a new account now they are holding a check wrote to me by my insurance company for 13 days. I do not recommend this bank. All the branches are the same

Back in the late 90s, the Regions Bank located in Lafayette, LA forced me into bankruptcy. After all those years, they have begun sending me offers in the mail to do business with them. Not even a remote chance will I consider that. After reading all of the negative reviews about them, I see they haven't changed one bit; they are still the biggest crooks in banking.

Regions mortgage is the absolute worse and does not care about the customer at all. They marked my credit with two late payments which is not accurate at all. We split one payment in half and the lady said it was okay to do. Never ever did she say oh this will count as two missed payments on your credit. And when you call to dispute this they are just rude and then provide you some number to some $1 scammy company. Absolute joke of a bank. Thanks for nothing regions.

Regions refused to notarize a document for me and my wife because my wife's name was not on my account. They only notarize for customers.

This is the absolute WORST bank in Financial History. They only way this bank is still in business is by stealing and scamming their clients. They work along side corrupt contractors, funding their crimes. Oh, and their customer services hours are TERRIBLE. You literally have to work around their schedules. So 1950's of them.

It's not surprising to see such horrible reviews. This is one of the worst banks that I have ever worked with. I was traveling abroad and two of my cards were stolen. They told me that they were sending the cards to my address in another country and they never did. I constantly followed up for weeks and they kept assuring me that the card was being shipped. Turns out that was a lie. They never shipped the card whatsoever. Then they told me that they couldn't ship the card to another country so I said fine, send it to my address and I will get the card shipped to where I'm located. At that time they sent me an email saying that they were gonna close down my account if I didn't verify my address using a utility bill so that was an issue then to top it off my credit card stopped working but only for transactions that required me to take money out so now I'm in another country with no cards and I can't take money out. They had me running around to multiple in the city, when they were well aware that something was wrong on their end I spent hundreds of dollars because I kept having to contact them to try to resolve the problem which she never resolved Chat support is absolutely horrible. Representatives are lazy, unprofessional, incompetent, and rude. I've spent hours probably at least 50 hours dealing with my issues and you guessed it. There's been no resolution. They are absolutely horrible and I do not recommend them.

I use an ad-blocker and got an ad for regions while using youtube. This is a clear case of malware taking control of a user's machine/software away from that user.

I have been with REGIONS BANK for since 2007. I have never had a problem or bad experience. I use the RIVERVIEW FLORIDA Branch. Every time I visit ALL employees are VERY HELPFUL and FRIENDLY. I have sent funds to Spain and never had a problem.
REGIONS BANK IS A GREAT BANK... Daniel & Andrea Rich

Waste of time dealing with them. They were recommended to us for a well repair; we make plenty of money and have credit in the 730s. Their rationale for declining us, after weeks of submitting document after document, was that our taxes show less income than we actually make—excuse us for having an excellent CPA who minimizes our tax burden as a small business! Avoid this company like the plague; we are now in week six with no water of our own, running off of our neighbor thankfully. Don't walk—run from this organization.

Had a horrible experience with Regions Bank. Needed some paperwork for my disabled brother to keep his residence. The paperwork with be a 15 minute job, at the most, for any customer service rep. Local branch wouldn't help. Directed me to a customer service line as well as a website. Regional customer service directed me to the website. Website won't allow me to put in the request (I am the client). No one willing to help. Customer rep kept telling me to go to the website and there was nothing more to do. Will change banks within weeks. Never want to go thru this again!

Desde Miami FL en los comienzos de este banco tenemos cuentas con ellos, pero en estos últimos diez años han disminuido en calidad del servicio, atención y protección al cliente, en estos momentos es un pésimo banco para tener cuentas, y estamos buscando para donde irnos y abrir nuevas cuentas en otro banco, porqué no deseamos continuar los servicios con ellos

I HAVE BEEN TRYING TO CASH OUT A CD FOR NEARLY 5 WEEKS. STILL DON'T HAVE MY MONEY. BEEN LIED TO MOR ETHAN ONCE, CAN'T GHET THEM TO RETURN A PHONE CALL OR RESPOND TO AN EMAIL. WENT BACK TO THE BANK IN PERSON THE 6TH TIME IN 5 WEEKS TODAY!!! THEY STILL HAVE MY F'N MONEY "PROCESSING" THE CHECK. ALTOUGH MY CD IS AS GOOD AS CASH (?) I TRIED TO GET THEM TO JUST GIVE ME 50K CASH BECAUSE OF THE LACK OF RESPONSEFROM THEM BUT THEY TELL ME THEY CAN'T ISSUE CASH?

Very frustrated and not feeling like my bank of 20 years is properly taking care of me in my time of need. I went to them because I felt my account may have been compromised and told them I had some medical bills still pending to clear. I was told not to worry. Well those bills did not get taken care of and have caused both fees and cancelations of seriously needed and long awaited cardiac appointment. Medical supplied did not get delivered. Ugh. We left money in the account to pay for them and still they denied it.
The manager, Miguel just gave me a bunch of lip service. Does no one get it?? I have 6 figures in this bank and they dont seem to care about me. Why, Miguel?? You are supposed to give a damn when you staff messes up! Get some training in customer care.

Violates Uniform Commercial Code (UCC § 3-114) … U.S. banking rules do not require that the words “thousand” and “hundred” be explicitly written out on a check for it to be valid — as long as the amount is clearly written and unambiguous in the legal amount line (the line written in words, not numerals).

Regions bank holds the financing on my clients solar loan. We sold her house and the buyers are willing to assume the solar loan through Regions bank. We are cleared to close this Thursday with the exception of bank review of the solar loan paperwork. We turned everything into Regions immediately and they have approved the buyers ability to assume the loan. However NO ONE at Regions will work with us to email us the solar loan paperwork - we’ve called daily for weeks, and all they say is they reserve the right to take up to 60 days to process the paperwork. Home sales are shorter than 60 days.

They told me I could expedite the file 3 days before closing and today when I called to make the request they said that they don’t do this. The customer service is horrendous.

Do NOT choose them for your solar financing.

I will share this experience with all my Real Estate Clients and fellow agents to stay away from Regions for financing.

We have people with furniture on moving trucks yet they won’t click send/email us so we can have the loan paperwork.

I will continue to post our experience until someone actually decides to help us!

I've had Regions for years. Our pay schedule is every Friday, but I, and others, get paid 2 days earlier, on Wednesday. It's ALWAYS been this way. So I'm used to setting up bill pay for Wednesday. So imagine my surprise when I didn't get paid by the same time I'm used to. I check with the bank and they don't show any pending deposits and I check with management and HR And I'm told that I shouldn't expect my pay to be earlier which is ridiculous since I've always been paid on the same day but I'm also told by an ex-bank employee that getting paid a few days earlier is a courtesy done by the bank and that it's up to them if they pay you a few days earlier. So now my bank is in severe overdraft and I'm hoping that if I get paid tomorrow then it will be fine so I ask when the overdraft fees will start to post, because at the most I'll get paid in 2 days. Most banks, including every bank I've ever banked with previously, would give three business days. They gave me ONE! THEY GAVE ME ONE DAY. MY BANK OVERDRAFTED TODAY AND THEY SAID I HAVE ONLY TODAY.