Regions Bank Reviews 459

I had a deeply troubling experience at this Regions Bank location (15702 Kingfield Dr, Houston, TX 77084). On December 12, 2025, I went in simply to deposit a check and was subjected to discriminatory and harassing behavior by the branch manager, Reggie Brad. He made inappropriate and disrespectful remarks about me and my account, escalated the interaction unnecessarily, and even threatened to call the police and close my account without cause.

On January 7, 2026, I later discovered that my account had been closed without any notice or explanation, despite being in good standing with a positive balance and no issues. This occurred after I had already raised concerns about his conduct, making the situation feel retaliatory and unacceptable.

After reading other reviews, it appears this is not an isolated issue at this branch. Customers should be aware and exercise caution. This type of behavior is not okay, and bank management needs to be held accountable.

Updated Review – January 9, 2026

This is an update to my prior review, and unfortunately the situation has only gotten worse.

After experiencing unprofessional, discriminatory, and retaliatory behavior from the branch manager, Reggie Brad, I made multiple attempts to resolve this matter by contacting other Regions Bank branches and speaking with additional managers. Instead of taking my concerns seriously, the situation was treated dismissively, almost as a joke, and handled in an extremely unprofessional manner.

Regions Bank ultimately chose to keep my account closed without providing any legitimate explanation, notice, or justification—despite my account being in good standing. This occurred after I had previously filed a complaint regarding the branch manager’s conduct, which makes the situation feel retaliatory.

At this point, I fully understand why this location—and Regions Bank overall—has such poor ratings. The customer service is terrible, management lacks accountability, and there is no meaningful support when serious issues arise. This has been one of the worst experiences I have ever had with a financial institution.

I will be escalating this matter to regulatory agencies, including the CFPB, FDIC, and BBB, due to the harassment, discrimination, and retaliation I experienced at this location.

I strongly caution anyone considering banking here to think twice. If something goes wrong, do not expect professionalism, transparency, or support.

Regions Bank in Olive Branch, Ms.
I did a large withdrawal out of my Business Account on Monday. It took over 20 to 30 minutes to do so. The Teller talked and was acting very strange. She took me to the cash machine to count my money but while standing there she left me standing at the machine with the money more than one time. I went home and got ready to end my day because I have DDD. The next day the Holy Spirit said count money. I counted the money and somehow $200.00 was missing. I contacted the Regions Bank Corp to file a complaint. Please everyone, count your money before you leave Regions Bank. I called the Olive Branch Regions and the Gm wasn't available so I was told. Went into the bank yesterday and was told that they would look into it and will put in a notice to review cameras to see if everything was counted correctly. I asked if they could review the movements of the teller as well because I was left at the money machine while she was walking around. Let's see what happens. As of 1/13/2026 I have heard nothing from this bank concerning my funds. Doing an update**** Nothing Region can do because they found nothing. Their cash machine will be correct and the tellers register because my money was taken after this. This was the reason I was left standing by the cash machine with cash. The teller and the lady she went across the room to talk to did this. But God saw it all and I trust my Lord. Its sad. Everyone please count your money a second time before you leave the bank. Gods got it.

Stay as far away from this bank as possible. Customer service at the customer service center is.non-existant and reps.can be quite rude. They are great at taking your money, but not so hot at allowing you to take it. Tagged fraud with no explanation then require (in this case) 300 mile trip to unlock the account. 87 year old and Wheel chair bound.

The Collierville branch location is awful and its upper management at that branch need to be replaced. The bank put a hold on my check and the 800 number told me the branch can remove. Spoke with Chris Gretanti there and he lied that only the back office could remove but could not give me a name or number to the back office. Also could not give me a reason for the hold.

I’m extremely disappointed with Regions Bank after they misplaced over $3,000 of my funds and have offered no resolution. After submitting all requested documentation and repeatedly following up with support, the issue remains unresolved and the money is still missing. Communication has been slow, inconsistent, and unhelpful—leaving me frustrated and out thousands of dollars.

As a small business owner, I rely on a payment processor I can trust. Losing access to funds that rightfully belong to me has caused unnecessary stress and financial strain. I expected better professionalism and accountability from a major banking company like Regions. Until this is resolved, I cannot recommend their services to anyone who needs dependable, transparent support.

Sometimes your check goes through sometimes it takes days and usually when you need it the most. Same checks from same company two different wait times. Since they updated atms my checks no longer are accepted that way when for years it was never an issue. The fees and missing money gets out of control. Who told you to update my card info with everybody, maybe some don't need it anymore but you took that control away. Contacting via text about making a deposit on days when banks are closed the nation over is ridiculous.

If i saw their reviews earlier it would of saved me alot of time and money. Opened an estate trust account with and EIN number. Receives letter stating I had to have copy of proof and had 30 days to get to them b4 they closed the account. Got it there 2 days b4 deadline and was recommended not to deposit anymore money till they reviewed the account. 7 days later they tell me they are closing account. Never new a bank to turn away money and I had alot to deposit. They suck.

Worse bank in the industry nothing but problems that can never be resolved because of “Our system our system” From clicking there “$300 sign up bonus” which I did all the qualifying requirements that I never received and they blamed on “Our system” still couldn’t honor it. Then Refferal bonus and again “there was an error in our system” to withholding funds on transactions for days!! That were never authorized or even made. To the point where they overdraw my account by with holding my money so long all my bills get taken out and then charge me overdraft fees that “There system can’t authorized to waive” just robbery , misleading, misinformation , ZERO solutions to any problems they just have people that answer the phone to speak on the behalf of “There system”

The customer service is awful the lady on the phone was thinking the phone call earlier today was sus. I was trying to stop a transactions I didn't even authorize.

Very long wait times for their customer service and I told them to give me a minute to look up my account number. The person literally just hangs up. Find another bank to use.

So truth be told, I honestly had no intentions in opening a account at this bank, I only gone here to cash a check, the banker convinced me to open a account and how they can help me with some solutions to reach goals using there services. Okay, im always up for some great financial solutions, so I thought I give them a try. Instead I deposited my check in a new account and the money was cleared the next day as promised. 5 days later I deposited 2 checks thru there mobile deposit app and there system is telling me that I will have to wait 14 business days for these checks to clear. Mind you 1 of the checks was by the same company that I used to open my account with & because of the way the bank pulled this stunt, its causing a problem for my business. Last week I took checks from the same companies (on a saturday, to my other accounts @ affinity credit union) and they cleared that following Tuesday while the checks at regents are still on hold. At this time I have every reason to no longer do any business with this bank. Once these checks clear I will transfer these funds to my other accounts and close regions. Thats not business or how you treat your customers. My finances need to be somewhere safe.

I am at the south chase regions bank and the service is so bad that I am closing my account and go to another bank. The service is always bad. Make sure you have a lot of time to wait if you want customer service at this location.

Awful awful awful, and awful. I do not recommend this bank to anyone. If they think something is fraud (which it was just a refund from a website) they’ll literally cancel your card and make you get another sent. God forbid, you need to use your money. You have to wait 10 days just to get a card and they don’t even offer a temporary card to use online, like most banks do. I just hate them honestly. Go somewhere else!!!

Go elsewhere. Terrible services and no products. Sneak high fees and dont send paper statements so you dont catch. If you want paper statements they charge you additional money. I do not recommend to anyone and dont know how they are in business. Absolute garbage and staff and managers dont have any empathy or ethics. Natasha is branch manager and extremely unhelpful.

I have been banking with Regions for almost 30 years. The customer service in the past 10 years has been a rapid decline. Today after being on hold for over half an hour, I had the rudest customer service experience. Within under a minute, Angie hung up on me as soon as I said I had been holding over 25 minutes. I will not be a member much longer- I will be moving my money elsewhere and I recommend avoiding it like the plague.

On October 27, 2025, I paid for childcare for the week and a payment was deducted from my account for this date and for the 28th. Contacted a local Regions and a rep put in a ticket for a refund since I didn’t pay twice. Two weeks went by and still no response or refund to my account. Apparently, the ticket was closed because they think my card was swiped twice. (It was not!) Another ticket was opened, confirmation receipt was emailed along with documents from the daycare directly stating there was only one payment received.
It’s been a month now and I have zero answers and no one is contacting me back. So I’m still being denied a refund! I’m guessing Regions thinks they need my money more than I do! I am at a loss of what to do or who to contact for help now!!! If I could score a 0 I would! This is so wrong and unprofessional!!!!

So unhappy with the service from this bank! I have been an account holder for the last 6 years. I have a mortgage, home equity loan, checking account. Recently they upgraded their security protocol and require a 2 step process. Apparently when updating their system my phone number was put in incorrectly! I cannot get into my account online anymore and they are unable to help me over the phone even though I can provide them with detailed information to confirm my identity! I was told i need to personally drive over 35 minutes to their location to fix their error! My phone number has always been correct on everything I have with them! Regions is antiquated and needs to realize that there are banking institutions that are 100% online but Regions does not have the ability to verify my identity over the phone? Time for a new bank!

Bill Pay at Regions is terribe, intermittent . works one day doesnt work the next day.
everytime i chat with regions and everytime they have me try several things but ultimately they always tell me the problem is on my end.
Well now the problem is theirs !

Went in to get a new card printed.I was told that they would have to send a code to my cell phone to make sure it was me.I was sitting right in front of the guy!! My phone would not let me text,so they. Couldn't send a code.Which is rather stupid considering that I was sitting right there and with ID..Was told I would have to get it in the mail.Regions needs to let people know these things BEFORE they send you to a branch to get a new card printed!!

Worse bank ever ... Do not trust these people with your money they will take your money an hold it for 10 days whenever they fill like it an not say a word about it till you notify them that you haven't received. I been with them for 8 years an it's my last day today I do not recommend these crooks.