Regions Bank Reviews 459

I’m a small business operator that has been banking with regions for a few years now. Tried several times to apply for small loans but has been turned down for petty reason. My credit ratings is in good standings, just don’t know if this is the bank to do business with 👎🏽

Regions bank sucks. They refuse to help there customers on anything. They keep charging excessive overdraft charges to my account every month this has been going on for 2 years and can't get anything resolved I live on disability social security no matter what I do they just keep adding them and when I call they tell me I can't help you. WORST BANK EVER

Regions Does not protect you!!!

My wife recently got scammed out of $ 4,000 dollars and Regions allowed it to happen. The proof is in the details.

My wife is a housewife and needs very little money for getting nails done, coffee, and light shopping. When she needs money, I transfer into her account. This has been our practice for years. Her average account balance for the last several years has been between $ 250 and $ 300.

On the fateful day that she got a scam email from what she thought was Life Lock, she called the number, and the scammers accessed our computer. They convinced her to sign into her bank account. Once in the account they transferred $4,000 from two accounts that she was joint on wife our daughter. They then convinced her that the $4,000 that just showed up in her account was their money she mistakenly transferred from them. They told her she needed to pay them immediately. They directed her to go to Target and buy $4,000 dollars worth of gift cards and send them the numbers. She did as she was told. They then told her that only $3,000 went through and directed her to Walgreens to get another $1,000. Luckily, I caught up with her there and stopped the scam.

We all ask how she could fall for this ridiculous scam but keep in mind they are professionals. They kept her on the phone and had her in a panic. This happens all too often.

Where I find Regions Bank derelict in their protections is that at no point during all these very suspicious activities at no point did Regions block or ask for authorization of any of the transactions.

Summary is a customer who for years has had an average balance of $250 to $300 dollars for years and one night over a course of 3 to 4 hours transfers $4,000 from another account and makes four separate transactions of $1,000 each in a six-minute window and Regions takes no action. I find that to be unacceptable!

I am a long time customer since for over 20 years with multiple deposits in several accounts. I attempted to deposit funds and immediately informed they will need to hold for 10 days.

I went thru drive thru first. Informed to see Manager. This is the Collierville TN location. Manager informed me they would need to hold funds for 10 days before checking our multiple accounts to verify deposit was less then our total account deposits.

Manager asked me to verify check was good by showing him my app on my phone. My checks for deposit were written from a bank two streets down from Regions Bank.

Asked me to verify my own funds were available. I did not show app. This is not a Banks protocol # 1. Number 2, I asked Manager how they verify checks .

Manager than checked our account to verify we have monies in account exceeding deposit. I would call this profiling.

Poor customer service, I informed Manager they did not need to hold funds for 10 days and accurate after extended waits funds deposited and not head. We know our rights and banking protocols. We bank at several local banks.
Regions do your job. Hate to see another customer experience this unprofessionalism and stupidity while holding our funds.

Thank God we do not trust Regions to hold all our monies.

We are physician and RN. Don't judge a book by it's cover. Get it right next time.

Definitely untrustworthy. Be careful doing any business with this bank. They want to see you fail and fall behind on payments. They are scam artists. Don’t give them a penny more

I arrived out of town on new years they put a block on my card. They said only way it could be removed is if I go to a branch. Mind you there’s no branch no where near the closest branch is 14hr away. So they say the only other option is a 911 Visa card. I had to wait two days for that. Then once I got that card it was locked and they told me my only option was to do the process over. I’m currently stranded in New Jersey without any access to my funds. This is the worst bank ever know to mankind! I haven’t ate in two days and I don’t know where I’m sleeping tonight. Thanks to regions! I will be in touch with a lawyer

Pathetic. Went in to get a couple rolls of quarters and this black lady with long blonde braids said they didn’t have any rolls. I said how can you not have rolls! Then she said how many and I said one or two whatever you have. She walked over up the counter, put her hand in the tray without a word, I gave her a $100 bill and she said you want change? I said what do you mean? You said you only had 1 roll of quarters of course I want change. She looked at the bill and me and said I need your ID! I said I don’t have it I walked down the street. She would not give me quarters! Will NEVER bank with them and will tell everyone I know to not bank with regions!!

Melissa andrade is a super bad customer service representative she made me come twice to the bank to change a check also told me that if I didint like the waiting time to apply for a job there and ileana tobar also has extreme attitude said she couldn’t get up to bother no one else and didint wanna work

Horrible customer service, no knowledge of anything. They Canceled my card for fraud, and I still don't have a new card 3 weeks later. I called twice, the 3rd call they said I need to go to a branch. American Express I would have a card via FedEx next day.

If I could give a negative rating for this bank, I would. They are the worst bank ever! I tried closing my father's account after his death, and Brittany Watkins-Barrera, the Senior Relationship Banker Team Lead at the Lebanon, TN branch, left me feeling as if I were a criminal even though I had all the paperwork that I was told I would need. She was very rude and spoke to me as if I were a second-rate citizen. This is not good, Regions Bank, making someone dealing with the death of a loved one feel so low and unworthy of being treated with dignity and respect. I left there in tears. Do not bank with them!

Do you know when a company has your debit card number they can use it again even if it's been canceled. They told me it is seen as a recurrent payment even if it was used for a legit debit once. Should be if a card is canceled it cannot be used again. Even overrides that Lockit system. And it is ridiculous it takes over two weeks to get a new card. Poor customer service. I live in a city with "instant issue'. But that's just an added hassle. Been with them at least 25 years. Thinking about leaving.

This is the worst bank you could ever do business with. I cut up their cards, took out my money, and Uninstalled the app. Beware

Almost every other month they invalidate my password and I have to create a new one. If you call them you're going to be on hold listening to all their services for a good 5 minutes. And then it's very likely that the AI will tell you no one is available to take your call, please call back, and hang up on you.

My mortgage was "sold" to this company. Otherwise I'd never be doing business with them.

Regions put a hold on my credit card, without notifying me. When I called them after having my card declined twice, they verified that I was in fact was the one trying to use it. But instead of lifting the hold, they needed to send me to their fraud department. After 30 minutes on hold, I gave up. Tried again...same story, but this time I waited 45 minutes before giving up.

All I want to do is connect my elderly mother’s NOW card to my account so I can make sure she has enough money on the card to go to lunch, shopping, etc, and can transfer funds when she needs them. I’ve spent at least 10 hours on the phone with at least a dozen different people. They CANNOT do it! Next up, email to John Turner. You are a joke.

I would not waste my time banking with Region Bank there are really full of shit in every ascept they don't lend money and even help there customer I will not be bank with region like I will take all my money and out it into another account of mines with another bank

I received a notification of a transaction I did not authorized. After contacting Regions, I was asked to come into the bank in person to get a new card. Regions assured the fraudulent transaction would not be paid. I check my account today (10/28) Guess what, it was paid. I am changing banks because I had a hard time getting to the bank to change the cards and behold, they paid it out anyway. I asked the representative to leave it as is because I could not go through what Regions put me through the night of the transaction. I spoke with a supervisor and 2 representatives, today the last representative placed me on hold, the next thing I knew after 5 minutes, we were disconnected. After connecting with another representative, I asked to just don't touch my card long enough for me to get a new account with a different bank.

First of all the cancelled my debit card due to fraud, which is ok, but they won't issue me a new one unless I go into a branch, and since I'm nowhere near a branch at this time I'm screwed, and they have no solution.

Secondly they demand I have a code texted to me every single time I login from the same device, every single day and their representatives say they won't stop.

All the other banks I deal with do not require me to come in to get a debit card reissued, nor do they harass me every day with

Had been a Regions Mortgage customer for ~20-25 years. I recently became very ill, to the point of being hospitalized. When I had recovered and I had reviewed my bills, only the Regions bill had been missed. It had become 30 days late. I immediately paid up to the next month payment.
Regions had in the meantime reported my account as 30 days late to the credit reporting bureau. I then appealed to their human side to see if they would be willing to remove that remark as it was the absolute only negative remark on the seven year history maintained by the credit bureau. That equates to over 1,000 payments made as agreed. They refused to even consider removing the remark.
After I had written to the bank CEO concerning this, which he did not have the temerity to even acknowledge the issue.
Regions, did on two occasions ask for my medical records and they might reconsider. That request alone was a direct violation of HIPAA laws. However, I did respond that I would be agreeable to the request if they implement HIPAA compliant system for medical records. Needless to say, they, again did not respond to my answer for medical records.
After this experience with Regions Mortgage and contact with CEO being ignored, I have come to the conclusion that Regions Mortgage is not unlike Ebenezer Scrooge. Heartless, non-caring and only focused on money, not people.
After Regions was done ignoring me, my credit score dropped over 100 points. Just doesn’t sound right, one bad mark in over 1,000 reports destroying one’s credit. Have to wonder what part Regions played in that!
I think that if they would actually listen to customers concerns and treat them like people not a commodity to be used and dismissed when Regions is done.

Yes, I had a displeasurable experience with Linette Perry. Countless ppl have had and continue having bad experiences with LINETTE PERRY. She has a VERY condescending tone and attitude, especially when trying to ask the wants and needs of customers. After berating me and asking me multiple times as to why I’m here, which I attempted to explain multiple times, I was told that she would be right with me. After which, a ghetto attendant with an horse tail weave laughed and cackled like an hyena at LINETTE’s condescending answers. Even though no one was in her office. Her explanation was, “ I’m waiting on a very important phone call…” when the attendant next door who was very helpful called me in, Linette interrupted our conversation while the nice lady was talking to me, rather rudely, cutting us both off asking her, with her back turned to me, what did I need help with and attempted to school her on things she was already doing. This elderly lady truly needs people management along with the laughing hyena with the bad weave. DO NOT GO TO SUNNY BRANCH OF REGIONS ON HWY 1 greenville Ms unless you want to end up being taken out of character by someone who has no business working with the public. Buying the right to wear Pink and green or be a member of an overhyped social club does not make you any better than the next person, linette