Reglazemyspex Reviews 1.914

Shockingly bad - as of the 29th April still no refund, Tracked return delivered 11th April. 14 days is the legal limit for refunds. I had to recover the refund through my bank. Poor comms (No response about my refund other than to claim I would get one by sending items back) then no response to questions after this. I had sunglasses reglazed. The lenses were fitted so poorly that there were gaps between the frame and the lens. The top of the frame was distorted and the lenses expanded the frame so the frames no longer fitted my head properly. I've used Reglaze my Spex previously with acceptable results, so this is a legitimate review. My previous reglazes have been acceptable but you could see cost efficiencies were made in quality. I guess I should have trusted my experiences. You get what you pay for. I will not recommend or use myself again.

Sent in two pairs of glasses to be reglazed and one pair came back broken and had no acknowledgment from them regarding this when I emailed.

Fast turnaround, good quality single vision lenses and very competitively priced.

This was amazing customer service from start to finish
To change my sunglasses from just sunglasses to now both reading and sunglasses is amazing
I dont need to pairs of glasses
Swopping all the time
Which was a nightmare
Thank you 😊

What an absolute shambolic service, has to be the worse on line experience. Incorrect tracking information, extremely poor communication, emails not responded to on time, telephone number doesn't work. MASSIVE RED FLAG!!! Damaged the Tom Ford case I send my glasses to them, and took no responsibility for it. Their response was "Is the product that we supplied intact we cannot guarantee a cardboard box in transit" But it's not a cardboard box, its the manufacturers case. The cardboard box the case was placed in for transporting was unscathed. A further response was "We cannot be held responsible for a cardboard box that has been in transport if the product that we are supplied is faulty or you are unhappy with it please return it to the address located under contact us for roof for refund www,reglazemyspex,com". HOW is that related to the damaged case? Needless to say I'm NEVER using the service AGAIN!

What a wonderfully efficient service from start to finish - I was so impressed with the price too. I could'nt recommend enough and will be returning!

Excellent turnaround and service.well done

The lenses seem OK but the customer service is dire. I asked for a box but they just sent me a label to print, I had to message them to find out if they had my glasses and then again to see when they would be sent back. I was told they would be sent by 48hr tracking and would get an email when they were sent but nothing! I even checked on line to see if they were a scam company. (I had read a few reviews where they had lost peoples glasses). They eventually came by Royal Mail but no tracking given. Have another pair I would like reglazing but I would not use this company again. I suppose you get what you pay for and they were cheap, but it's not worth the worry about if you are going to get them back or not.

Lens replacement were amazing. Customer service was appalling.

Everything great the only thing I didn't get a package
For my label.
Bob.

Excellent service

great job again will come back time and time ,,quick turnaround

Great service and great price, they even tightened up.my frames for me. I'll certainly use them again

Great service at a great price, hassle free

Easy process and quick turnaround

Excellent service and quality for the price. Could do with a little better communication on order progress.

I use this service after a new eye prescription.
Website is easy to use. great selection of options.
Lenses changed in a 6 day turn around.

Even though the Royal Mail failed to pick up my glasses I was able to contact customer service at Reglaze my Spex. So I made a box out of spare card and posted to Reglaze address. No more than a week later my frames were returned with my prescription card. The lense were fitted perfectly . The turn around period from post to return delivery must be the most efficient online. Well done!

Do not trust their refund guarantee, the post and return address is a sorting hub and not the company's real address. They claim to have never received my return and I never got my money back.