Absolutely delighted with what Wex has done! The screen on my Sony DSC-RX100M3 was scratched and I asked Wex to fix it. Very good communications with them, clear about pricing and an as-new camera sa... Toon meer
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great service easy to post and collect The Impossible Task The Impossible Task: Outstanding Service from Wex Repair Centre / Fixation My AF-S 300mm f/2.8 lens was a total disaster zone. I... Toon meer
Bedrijf heeft geantwoord
Easy and quick process to book my camera in for service/repair, work promptly undertaken and then camera returned very promptly so it could be taken on holiday. Repair /reception front of house staf... Toon meer
Bedrijf heeft geantwoord
Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... Toon meer
Bedrijf heeft geantwoord
4,7
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Clean sensor
Sent off my Sony A7ii for sensor cleaning. There were a lot of spots. Came back dramatically improved - couldn't see any spots on my first photos.
Took less time than the window noted on their site - just 6 days, including the weekend, from me sending it, to receiving it back.
14 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your review! We are glad to hear your Sony A7ii sensor cleaning made such a noticeable difference and that the turnaround time was quicker than expected. We always aim to provide efficient and thorough service, and it’s great to know we hit the mark for you. If you need anything else in the future, just let us know!
So so happy to have my camera back to…
So so happy to have my camera back to full health. I had a fault with my sd card slot, which was fixed in a speedy manner.
They’re website keeps you up to date with the progress of your repair
I will definitely use them again. Fingers crossed though I don’t need to hah
16 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Joel for your lovely feedback! We are really pleased to hear your camera is back to full health and that you found the repair process speedy. We are also glad the website kept you well informed throughout. Hopefully, you won’t need us again anytime soon—but if you do, we’ll be here to help!
Fixation deliver every time.
Fixation deliver every time.
Several repairs - some bad luck and some my fault - always fast competent and delivered with courtesy.
My go-to repair shop.
12 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Billy for your continued trust in Fixation. We are proud to be your reliable choice, providing prompt, expert repairs with a friendly touch every time. We look forward to helping you with any future needs!
Quick turnaround and good comms…
Quick turnaround and good comms throughout whilst we awaited a decision from our gadget insurance company.
23 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your review. We are glad to hear the communication was clear and the turnaround met your expectations while you awaited your insurance decision. We are always happy to assist and hope your equipment is now performing well!
A Straightforward Efficient Repair Process
I used Fixation to repair my Nikon D500 which had developed a fault. I submitted the repair on 27th April 2025 and the camera was back with me in perfect order by 14th May 2025. I found the whole process straightforward. Printing pre-paid postage labels from DPD was also very convenient. The overall price I was happy with also.
27 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Paul for your kind feedback. We are pleased to hear that the repair process for your Nikon D500 was smooth and efficient, and that you found the DPD returns system convenient. It is great to know the camera was returned in perfect working order and that you were happy with the overall cost. If you need anything in future, we are always here to help.
Canon 400mm f2.8 mk2 repair
Lens is working as well as before. It took longer than expected to be repaired and there were problems with paying (I rec'd a bill for the shipping but nothing for the repair). Not having the return shipping in the repair bill meant that it wasn't paid by the insurer.
15 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback. We're glad to hear your lens is now working well. Regarding the billing, it sounds like there may have been some confusion between the service report or estimate and the final invoice. The service report, which you received, does explain that despatch costs are not included and should be added if return shipping is required — this is noted in the email it was attached to. We're sorry for any inconvenience this caused with your insurer.
Good quality service from friendly staff
28 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We're glad to hear you were happy with the service and that we were able to resolve the DPD confusion. If you need anything in future, we're always here to help.
Second time using Fixation
Second time I’ve used fixation and the work they did is outstanding. Nikon D500 dragged from car seat , lens ring and chamber smashed , front and back cover badly cracked
Came back like new again , even all the rubber grips replaced , strap rings and covers , sensor cleaned and calibrated
10/10
25 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your incredible review and for trusting us again with your equipment. We are delighted to hear that your D500 came back feeling like new—our technicians take pride in delivering top-quality repairs, especially for damage as extensive as you described. We appreciate your continued support and look forward to helping again if ever needed!
Responded well to questions
1 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are glad to hear that we were able to respond to your questions effectively. If you need any further assistance in the future, don't hesitate to reach out!
Repaired my Canon 70-200mm lens top…
Repaired my Canon 70-200mm lens top class work. Customer service and technician thumbs up for their fantastic work and patience. Thank you
1 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Euan, We are delighted to hear that you're pleased with the repair work on your lens and that our team provided fantastic service. We appreciate your kind words and look forward to helping you again!
Great communication & service
Great communication, took a bit of time but quality work. Lens almost looks brand new
12 februari 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are pleased to hear that you're happy with the quality of the repair. We always aim to deliver excellent results, and we are glad it was worth the wait! Let us know if you need anything else in the future.
Very professional serviceFixation gave an accurate diagnosis and…
Fixation gave an accurate diagnosis and were prompt with estimates. The camera and lens were returned with repairs and cleaning fully completed in a timely manner. Overall, a very professional service.
30 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Michael for your kind words! We are glad to hear that the repairs and cleaning were completed to your satisfaction and that you found our service professional. We look forward to helping you again in the future!
An excellent and quick service.
I came up from Cornwall in order to get my camera checked for dirt on the sensor. The knowledge and thoroughness of the staff member who dealt with me was impressive. In the time it took to go for lunch the camera was cleaned and it cost far less than expected.
29 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for making the journey to see us! We are pleased to hear our team could assist you quickly and thoroughly, and that the service was more affordable than expected. If you are ever in the area again and need anything, we’re here to help!
lens was needing repair
Bought a lens of eBay that was needing repair, the quote was reasonable.
28 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for sharing your experience! We are pleased to hear that the quote met your expectations. If you need any further repairs or assistance, don’t hesitate to reach out to us again!
Good communication and prompt service
30 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your positive feedback! We are glad to hear you were pleased with our communication and quick service. If you need anything else, feel free to reach out.
Good service but needed to chase
After regaining confidence in Fixations customer Service recently, I decided to give them another go with some heavyweight repairs. I knew I saw away for a couple of weeks in March and could live without the camera and lens for a while. Initial Customer Service was good, the Estimate came through quickly and I was able to make an informed decision on the repairs I wanted. A month later, I had not heard from Fixation and the repair was showing as "On Hold". I checked again a week or so later and noted no change to the status. I was surprised when I phoned them late April when, after a bit of digging, I was told the camera and lens were in fact repaired and ready for collection. Arrangements were then made to pay for the repairs and courier the kit back to me. Happy to report that everything was returned within 24 hours and the lens feels like new.
24 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Paul for giving us another opportunity and for your detailed feedback. We are glad to hear that you are happy with the results and that your lens is performing like new. However, we apologise for the lack of updates during the process — we will look into how we can improve communication, especially when repairs are completed ahead of system updates. We appreciate your continued trust and look forward to helping again in the future.
Camera and lens repairs
I have used fixation on two occasions to repair both a lens and a camera.
The quality of the repairs have been first class and the costs have come in matching / less than the estimates.
No hesitation recommending them for quality repairs / servicing.
25 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Simon for your continued trust in Fixation! We are pleased to hear both your lens and camera repairs met expectations in quality and cost. Your recommendation means a lot to us, and we are always here should you need us again.
Knowlegable staff with good advice and…
Knowlegable staff with good advice and trusted workmanship
22 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We appreciate your trust and are happy to hear that you are satisfied with your service. Please feel free to use our services again in the future, we would be happy to help!
They repaired a camera that had been soaked in the African ocean
Not only did they repair a camera that I thought might be irreparable, but the charge came out much lower than the estimate, they were extremely professional and prompt, and even sent me (free of charge) a battery for my camera, since I appeared to have lost both of mine. The repair was super-effective, and they couldn't have been more helpful
22 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your generous feedback! We are really glad we could restore your camera and pleasantly surprise you with a lower final cost. It as always our aim to go the extra mile, and we are happy the complimentary battery helped too. If you need anything else in the future, we are here to help!
Fast and freindly service
Fast and freindly service. Use Fixation to clean the sensor on my DSLR every 18 months or so and this time their usual good job was even better than usual.
16 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your continued trust in us! We are pleased to hear that this sensor clean exceeded your expectations—it is great to know our standards are not only consistent but improving. We look forward to seeing you again in the future.
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