great service easy to post and collect The Impossible Task The Impossible Task: Outstanding Service from Wex Repair Centre / Fixation My AF-S 300mm f/2.8 lens was a total disaster zone. I... Toon meer
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Great job on replacing the focal glass thank you but either there is dust and hair on that or in the space behind it Received my camera back on the 14th of September
Bedrijf heeft geantwoord
Easy and quick process to book my camera in for service/repair, work promptly undertaken and then camera returned very promptly so it could be taken on holiday. Repair /reception front of house staf... Toon meer
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Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... Toon meer
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4,7
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Total waste of time
Took 14 days for a quote, was then quoted £650 to repair a camera that cost £490 brand new less than a year previously.
Quoted for new LCD screen although this was working perfectly with no scratches, I have been told the screen arm was bent and the screen comes as 1 unit so will need to be replaced, I have examined the arm myself (engineer 25yrs) and there is no bend or deformity at all and the mechanism works perfectly fine, sheer lazy diagnostics on the techs part.
Rear plastic housing was cracked and had battery error.
Total waste of time.
10 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, and we are sorry to hear you were disappointed.
We apologise for the delay in providing your estimate, at the time your Nikon Z50 arrived with us, we were experiencing a major server outage which required all processes to be handled manually. We acknowledged and apologised for this delay in the estimate email we sent.
I have spoken with the technician who assessed your camera, and they confirmed there was a significant crack to the rear body, which had distorted the arm of the LCD screen. Unfortunately, the screen and its mount come as one sealed unit, so to reattach it correctly to the new casing, a full replacement was necessary. The error you reported with the battery also indicated internal damage from the impact, requiring a new main board.
Please be assured that the sensor clean is a complimentary part of every camera repair and not charged for separately. We also do not charge for assessments, so the only cost incurred was the despatch fee to return the equipment to you.
We completely understand your frustration and appreciate you taking the time to share your experience.
Top-Notch Repair and Customer Service
I recently had my Sony macro lens repaired by Fixation UK, and I couldn’t be more pleased with the experience. It had already been through an unsuccessful repair attempt elsewhere, so I really appreciated how Fixation took genuine interest in the issue right from the start. The repair was completed to a high standard, but what truly set them apart was their outstanding communication throughout. Every question I had was answered promptly, and I was kept informed from the moment I sent the lens in until it was safely returned. A huge thank you to the entire team – keep up the fantastic work!
6 maart 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for the lovely feedback! We’re so pleased we could resolve the issue for you, especially after a previous unsuccessful attempt elsewhere. It's great to hear our communication and service made a difference, and we’ll make sure your kind words are shared with the whole team. We really appreciate you taking the time to leave a review.
Competitive repair charge
Competitive repair charge, fast turnaround.
6 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are glad you found our pricing competitive and the turnaround time fast. Do not hesitate to get in touch if you need anything else.
Dropped lens repair
I used the lens yesterday and all was as good as new, thank you.
4 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thanks so much for your feedback! We are really pleased to hear your lens is working like new. If you need any further help, just let us know!
great communication
great communication, reasonable cost of repair. Very professional.
4 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are glad to hear you found our communication clear and the repair cost reasonable. We always aim to provide a professional and smooth service. Looking forward to helping you again in the future!
Generally good place to be recommended, just in my case it was messed up a bit
Repair was good and pricing was fair. However communication in my particular case was bad and ended up disappointed.
Wrongly saved e-mail address led to me having to follow-up to get the confirmation e-mail and then again to get the estimate e-mail (after a month). Then asked them if it were possible to fix by a certain date (2 weeks time) at which I would be in London, which they aimed to do which was greatly appreciated. However, they didn't mention the shop was actually closed that day, which led to another 4 weeks delay as I was out of the country, and so on. In the end it took 2 months until I could pick it up, usually it takes 3-4 weeks in such a case.
In general I think this place is very good and can be highly recommended, with friendly staff and fair prices. It was just my particular case that was a bit of a mess. Could have been avoided if I'd been able to check the spelling of the e-mail at intake or they would've updated it after I sent them a mail asking for confirmation. However I am also aware that when they sent me the confirmation I could have double-checked their spelling of my e-mail address, it just didn't come to mind as I had gotten the e-mail.
24 maart 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback and for highlighting what went wrong. We are sorry for the confusion caused by the incorrect email address, that was our mistake, and we appreciate your patience while we got it sorted.
The repair was completed on May 1st, ahead of your requested collection date. Unfortunately, as you noted, May 5th was a UK Bank Holiday, and like many repair centres and offices, we were closed. We responded first thing on May 6th to your request to collect that day, confirming your item was ready to collect from 9am, but understand the timing didn’t work for your travel plans.
We are glad you were happy with the repair itself and appreciate your understanding. Your feedback has been shared with the team to help us improve communication around scheduling and contact details in future.
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are pleased to hear you found the repair quote clear and the process smooth.
Excellent Service
Excellent Service
sent my Nikon 300pf in for repair all done to there estimate delivered back when they said it would be
9 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are glad to hear your Nikon 300PF repair was completed on estimate and returned on schedule. We appreciate you choosing Fixation and look forward to helping you again in the future.
Picked the pick up and delivery option
Picked the pick up and delivery option, all went very quickly lens returned within 14 days.
It would have been nice however to actually speak to the engineer.
1 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, we are pleased to hear the courier collection and return went smoothly and that your lens was back with you within the expected turnaround.
Regarding your note about speaking to the engineer: our technicians do not communicate directly with customers, not out of unwillingness, but to maintain the focused environment required for high-precision repairs. This ensures we can uphold the standards of quality and consistency expected of us.
If you have any technical questions, our customer service team is always happy to relay queries to the workshop and get detailed answers for you.
Canon 5d mk iii
Great job and prompt service. Delighted with the service.
2 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are delighted to hear you are happy with the prompt service and the job done. We look forward to helping you again in the future.
Profoto repair
I brought my Profoto light in to be fixed, it was repaired very quickly and posted back to me. Really appreciated the speedy turn around.
29 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback! We are glad we could get your Profoto light repaired and returned to you quickly. It is great to hear the fast turnaround was appreciated — we will be here if you need us again.
Great repair
Great repair, but much slower to send quote and to complete the repair than advised.
5 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback. We are pleased to hear the repair met your expectations, but we are sorry the timeline didn’t match what was initially advised. Delays can sometimes occur due to parts availability or workload, but we understand how important clear and timely communication is and will take this on board to improve going forward.
Totally satisfied with the whole process
Excellent job done on the repairs I requested. Turnaround time was good. A fair quote was provided quickly. The process of sending and returning the camera was easy and safe. Overall I am totally satisfied with the service and would not hesitate to use the company again in the future.
23 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your thoughtful feedback. We are glad to hear that the repair process met your expectations and that everything from the quote to the return delivery was smooth and straightforward. It is always great to know when a customer feels confident returning to us—thank you again for your trust!
Very impressed
Easy to find their location near the Oval. Courteous, knowledgeable and professional. Sensor cleaning was done well, quickly and at a reasonable price.
5 juni 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for the positive feedback! We are glad you found our location convenient and that our team provided a helpful and efficient service. It's great to hear the sensor clean was completed promptly and at a fair cost. We appreciate your visit and look forward to helping you again in the future.
Paid £550 + to return my ProFoto light
Paid £550 + to return my ProFoto light, it's been back and forth 3 times now and still not working.
Fixation now want me to pay another £200 to fix! Can't recommend at all.
26 maart 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, and we are sorry to hear you are disappointed.
To clarify the history: the original repair was completed in September and the light was returned to us in December after your photographer reported it was firing intermittently. Our technician conducted extensive testing over several days but was unable to replicate the fault. As such, the order was marked “No fault found affecting the Flash. No repair action taken.”
After we communicated this, you kindly shared further details from your photographer, and our technician still unable to find a definitive fault recommended replacing the panel and main board as a **precaution**. This was not related to the original repair as no fault was identified that would be covered under warranty. However, as a gesture of goodwill, the new estimate included only the cost of the parts, with all labour charges waived.
This estimate was declined, and the equipment was returned to you on 14th April. That was our last recorded contact from you on this matter.
We understand your frustration and are sorry this experience has fallen short of expectations.
Thoroughly recommend Fixation
Terrific, quick, efficient service at a reasonable price. Sadly, following falls, I have had to use them a couple of time for repairs to my Tamron 16-300 telephoto zoom lens. Not been disappointed yet.
20 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Kenneth for your continued trust in us – even if it is under unfortunate circumstances! We are glad we have been able to get your Tamron lens back in action each time. If you ever need us again (hopefully not due to another fall!), we will be here to help.
Great service from start to finish
Great service from start to finish
21 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words! We are delighted to hear you had a great experience. We look forward to helping you again whenever you need.
Great experience
Well informed throughout the whole process and despite saying it make take longer due to large amount of work, took less than the 2 weeks stated and arrived back home well packaged a day after work was paid for. Will definitely use again if needed
23 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for the great feedback! We are really pleased to hear you felt well informed throughout the repair process and that we were able to return your equipment sooner than expected. We appreciate your trust and would be happy to help again should you need us in the future.
Brilliant and honest repair service
Brilliant and honest repair service and outstanding care for customers.
Despite being a professional photographer, I had never broken my camera before in my life. I asked for a quotation in more than one place before leaving it with Fixation.
It was the only repair service that gave me a clear and plausible quote with a detailed list of reasons for it. Then, since they had to afford less expenses than estimated, I was asked to pay £80.00 less.
Moreover, the person who served me in the shop was extremely approachable and welcoming.
1 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your thoughtful review. We are really pleased we could provide the clarity and transparency you were looking for during what was no doubt a stressful situation. It is great to hear that our team made you feel welcome and that the final cost came in lower than estimated — we believe in only charging for the work required. If you ever need us again (hopefully not too soon!), we will be here to help.
Clean sensor
Sent off my Sony A7ii for sensor cleaning. There were a lot of spots. Came back dramatically improved - couldn't see any spots on my first photos.
Took less time than the window noted on their site - just 6 days, including the weekend, from me sending it, to receiving it back.
14 mei 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your review! We are glad to hear your Sony A7ii sensor cleaning made such a noticeable difference and that the turnaround time was quicker than expected. We always aim to provide efficient and thorough service, and it’s great to know we hit the mark for you. If you need anything else in the future, just let us know!
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