great service easy to post and collect The Impossible Task The Impossible Task: Outstanding Service from Wex Repair Centre / Fixation My AF-S 300mm f/2.8 lens was a total disaster zone. I... Toon meer
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Great job on replacing the focal glass thank you but either there is dust and hair on that or in the space behind it Received my camera back on the 14th of September
Bedrijf heeft geantwoord
Easy and quick process to book my camera in for service/repair, work promptly undertaken and then camera returned very promptly so it could be taken on holiday. Repair /reception front of house staf... Toon meer
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Very happy to find a company with good references that were able to repair my faulty lens . Hopefully for a long period. Only problem I had was having completed on line repair request form I had di... Toon meer
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4,7
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Quick response to initial enquiry
Quick response to initial enquiry.
Honest and accurate with repair time frame.
Cost of repair was as expected after looking online.
Camera repaired and delivered next.
Can't fault my experience with this company.
Thank you.
9 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Paul for your kind words. We are pleased the initial response was prompt, the timeframe clear, and the repair delivered as expected.
It is great to hear the cost aligned with your research and that the camera was returned smoothly. We truly appreciate your support.
They repaired my broken Sony camera
I used fixation to repair my Sony mirrorless camera which had an electrical fault. The whole process was very smooth and the total cost actually lower than expected. Once I approved the repair the camera was fixed and returned to me within a week. So happy to have my camera back working!
25 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Harry for your feedback. We are pleased the electrical fault on your Sony camera was resolved quickly and that the final cost came in below expectations.
It is great to hear your camera was returned within the week and back in full working order. We appreciate you choosing Fixation and look forward to helping again if needed.
Once again Fixation came through with…
Once again Fixation came through with their repair services. This one took a bit longer than I was hoping due to awaiting parts (which was notified once first assessment was made). They remain my go to camera repair company.
17 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you David for your continued trust in Fixation. We appreciate your patience while we awaited parts and are pleased the repair was completed to your satisfaction.
It means a great deal to remain your first choice for camera repairs, and we look forward to helping again when needed.
Good service and excellent outcome
I seriously damaged an almost new Sony A7 CII and zoom lens (I thought the lens was totally destroyed), but Fixation quickly produced a quote and after a short wait for parts both were returned looking as good as new.
Even more importantly both worked perfectly as well.
The only thing missing was the ability for me to track progress online.
23 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your detailed feedback. We are pleased we were able to restore both your Sony A7C II and lens to full working order after the damage described.
We do provide online tracking; unfortunately, when a repair is awaiting parts, updates from the suppliers are very limited and the status will remain on hold until components are received by us, at this point it is moved to in progress. We appreciate your patience and thank you for choosing Fixation.
The goto crew
Fixation are my goto for all my cameras and lenses. While you wait sensor cleaning service is fantastic. I always recommend these guys
13 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Phil for your continued trust in us. We are pleased the while-you-wait sensor cleaning service works well for you and keeps your equipment in top condition.
Your recommendation means a great deal to the team, and we look forward to helping again whenever needed.
Quick and easy to deal with
Quick and easy to deal with, all of the step were clear and well informed, have and will always use Fixation for any repairs.
31 januari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your continued support. We are pleased the process was clear throughout and that everything was straightforward to arrange.
We truly appreciate your loyalty and look forward to helping with any future repairs.
Great experience
Great experience. Camera had weird issues that were hard to replicate. Fixation diagnosed it as a new sensor required. Parts ordered. Camera fixed. All went well.
16 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you. We are pleased the intermittent fault was identified and resolved, and that your camera is now performing properly again.
We appreciate you trusting Fixation with the repair and are glad the process ran smoothly.
Fantastic service from Fixation
Thank you to all the team at Fixation. Excellent customer service, quick to reply to messages and a perfect repair to my Canon EF 24-70 lens. Reassuring to have somewhere to have equipment serviced and repaired to such a high standard.
12 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind feedback. We are pleased the team kept you well informed and that your Canon EF 24-70 has been returned in full working order.
It is always reassuring to know customers feel confident entrusting their equipment to us. We appreciate your support and look forward to helping you again when needed.
Canon 24-70 F4 L Series Lens Repair
Fixation kept me informed with a detailed breakdown of the repairs and replacement parts required to fix my Canon 24-70 F4 L Series Lens. The lens was cleaned and callibrated as part of the repair process. The lens was returned using DPD and delivered to my door, they will not leave it in a safe place, which I found reassuring. The repair comes with a six month warranty and and so far everything seems in order.
11 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Nigel for your feedback. We are pleased you found the repair report clear and that the clean and calibration have your 24-70 performing as expected.
We are also glad the tracked DPD return and six month warranty provided reassurance. Thank you for choosing Fixation.
Good fast service
There was a wait for the parts to come from Japan for my broken 500mm lens but once the parts arrived the lens was repaired and sent back in three days or so. Good fast service and reasonably priced.
12 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your review. We really appreciate your patience while we waited for the parts to arrive from Japan. Delays are sometimes unavoidable, but we always aim to complete the repair as quickly as possible once everything is here.
We are pleased your 500mm lens was turned around promptly and that you found the service good value. Thank you again for your support.
Super efficient and really well priced
Super efficient and really well priced! Tried a few places in London and Fixations was by far the best!
2 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Alex for such fantastic feedback. We are especially grateful that, after trying several places in London, you found us to be the best that really means a lot to the team.
We are delighted you found the service efficient and competitively priced. We truly appreciate your support and would be very happy to help again whenever you need us.
Excellent service
Excellent service, also some very good advice given after I asked some questions. Highly recommend Fixation.
10 februari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you Les for your kind recommendation. We are so pleased you were happy with the service and found the advice helpful as well. Taking the time to answer questions properly is something we really value, so it is great to know that made a difference. We truly appreciate your support and look forward to helping again in the future.
Sensible and constructive with good…
Sensible and constructive with good communication
20 januari 2026
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you, we are really pleased you found our approach clear and helpful, and that the communication met your expectations.
We truly appreciate you taking the time to share your experience and look forward to helping again whenever you need us.
I recently had my Sony 24–70mm G Master…
I recently had my Sony 24–70mm G Master lens repaired by Fixation and couldn’t be happier with the experience. Their communication was excellent from start to finish — quick replies, clear updates, and genuinely helpful support.
The repair itself was completed faster than expected and to a very high standard.
It’s refreshing to deal with a company that combines technical expertise with such professional and friendly service. Highly recommended!
— Mark Tranter
5 november 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you, Mark. We are genuinely grateful for your kind feedback, and it means a great deal to the whole team. Knowing that you felt well supported throughout with clear updates, prompt replies, and a smooth repair process, is exactly the experience we work hard to deliver.
We are very pleased that your 24–70mm G Master was repaired ahead of schedule and returned in top condition. Your recommendation and trust in our service are truly appreciated.
If you ever need assistance again, we would be delighted to help.
Excellent service
Excellent service, fast turnaround, couldn't be better. Checked camera in for a sensor clean and was quote 1-1.5 hours, returned to the store just after the hour and my camera was ready and waiting.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your lovely feedback. We are delighted to hear that your sensor clean was completed promptly and ready for you ahead of the expected time. It is great to know the service met your expectations from start to finish. If we can help with anything in the future, we will be very happy to help.
Excellent repair to Nikon D850
Excellent repair to Nikon D850
No problems 5 months later
17 april 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback. We’re delighted to hear your D850 repair has held up perfectly with no problems months later. It’s always great to know our work continues to perform well over time. We look forward to helping again if ever needed.
Very Bad First Time Customer Experience
I am utterly disappointed in the service and communication breakdown from this business. The issues they have seem to be a recurring theme, and no effort made to update the negative reviews harboured by their business.
If a request to accept a repair is given by a customer, fixation should let that customer know at that point whether the parts are available to make the repairs to meet their 10-15 day turnaround. Instead what they proceed to do is offer blind hope in not giving you any information about to the parts to secure their repair jobs, which is basically business manipulation withholding this piece of important information.
I lost a lot of professional work due tos this
All businesses run an inventory, especially those dealing with tech, so the first thing they should do is tell the customer that parts are available/not available and let the customer decide how to proceed based on that information.
I sent my camera in mid-June and heard nothing back for a month. I've had to chase and call up for an update which was also a battle in itself to get information about my camera repair. I spoke to various staff members- some were meant to get back to me but never did, some were meant to email me but never happened. It took a week and a half of consistent back and forth before I got an understanding of what my camera's repair stage is at.
Another month passed before I heard anything. Then after 2 months and 2 weeks I received an email to confirm they have made the repair.
They offer no compensational discount for the wait, nor do they make an effort to contact their customers to let them know about any possible setbacks to keep you informed.
(It's like they hold the power and you can go elsewhere because they don't need your business.)
25 juli 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
We are sorry to hear you felt disappointed with your experience. To clarify, since June 13th our servers (along with those of our parent company, Wex Photo Video) had been down due to a major outage. This has forced us to manage over 2,000 repairs manually, without our usual customer portal or stock system for two months. Unfortunately, this created longer delays and less visibility than either you or we would normally expect.
Under normal circumstances, when our systems are operating, customers are able to monitor repair progress via the portal, and we can give a clear indication of part availability at the point of authorisation. Sadly, during the outage this information could not be checked or communicated in the same way.
You mention both that there was “no communication” and also that there were multiple calls and emails over several weeks, we appreciate that this felt like chasing, but it does show our team were working with you as best as possible under very difficult manual conditions. We also want to stress that at any point prior to the repair you could have requested the safe return of your equipment if the wait was unsuitable.
Regarding reviews, since the change in our admin team in 2022 we have responded to 100% of all Trustpilot feedback. The only delay in replying to yours was that we first requested further details to check your individual repair, but we did not receive a reply.
We fully accept this was a slower and more frustrating process than either of us would have wanted, and we apologise again. Once our systems are restored, our normal service with clear stock updates, online tracking, and faster communication will resume.
Very welcoming and helpful staff
Very welcoming and helpful staff
Greeted me and offered to help, checked my camera and sorted out the issue in no time. Most importantly, Andrea inspired confidence and provided useful advice. I have no doubts this is the place I will visit for any camera related questions or purchases in the future. Thank you guys!
29 augustus 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your kind words. We are so pleased Andrea and the team were able to quickly resolve the issue and give you confidence with your equipment. It is great to know you felt welcomed and supported, and we really appreciate your trust in choosing us for your camera needs. We look forward to seeing you again in the future.
Awful communication, long delays and a lost camera.
On June 10 2025 I booked in 2 Canon camera bodies and a lens. On June 25 I approved an estimate but heard nothing for a month so I contacted them on 22 July and they said they'd just received parts on the 18th. I then heard nothing for a few more weeks so I emailed on the 6 August but got no reply and again on the 12 August. On the 13th I phoned and was told one body and lens were ready for pickup. They said I'd already picked up the other body which is not true. They said they'd call back and when they hadn't by 3:45 I called them but got an out of office reply stating the office was now closed (the times are meant to be 10-4)
13 augustus 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
We’re sorry for the experience you’ve had. Following a major system outage on 13 June, we’ve been operating entirely on a manual process, which has unfortunately caused significant delays. Your lens was placed on hold awaiting parts, and your camera body was mistakenly marked as collected due to a spreadsheet error. It was later found on the wrong shelf and we called the following morning to confirm we had located it. Normally, our barcode system prevents this type of mistake, but it was unavailable to us during the outage. Our phone lines have also been temporarily reduced to allow our small team to manage the additional admin created by this situation. We apologise for the frustration and inconvenience this has caused.
Awful comms and customer service
First things first, the standard of repair on a returned lens and camera body were great, I can't fault that. However, the level of customer service was nothing short of awful. I received my repair quotes in good time after I'd sent my parts back via WEX. Then that's where it all fell down. Fixation had an IT (still shown on their website as of today) which would delay some parts of their service. I hadn't heard back from WEX or Fixation and after contacting Fixation around a month after sending my gear back, they advised I had to deal with WEX. Nobody could tell me when my parts would be fixed, or when the parts to repair them would be available. After multiple emails and phone calls I was told that because of the IT issues, nobody could check the status of my repairs and that they could possibly just turn up one day. Fast forward another month and my camera body arrived at WEX. Still no idea on the lens even though I'd been told weeks before that the repair was 'in progress'. Then a couple of weeks back upon chasing AGAIN, I was told the parts hadn't arrived yet to fix my lens, and also for my camera....which is odd as I'd already received that back. Last week after almost 3 months the lens arrived at WEX. I appreciate that things go wrong, but the sign of any good company is how they deal with problems. And Fixation have been awful. Nobody at WEX would divulge on what the IT issue was. Where they victims of a cyber attack? Have my customer details been compromised? Zero communication other than a short message on their website. I'll certainly not be using Fixation again if I can help it.
30 juli 2025
Review zonder uitnodiging
Antwoord van Wex Photo Video Repair Centre | Fixation
Thank you for your feedback, and we are pleased to hear you were happy with the quality of the repair work.
We are sorry your experience with communication wasn’t to the same standard. We’ve been open about the serious IT outage that affected all aspects of our operation, and while we did everything possible to keep customers informed, including notices on our website and updates via Wex it’s clear that in your case, we didn’t meet expectations. We acknowledge that your repair fell through the gaps during an extremely difficult period while our small admin team was manually processing over 2000 ongoing repairs.
We also want to be very clear: Fixation and our parent company Wex take data protection and customer privacy extremely seriously. If there had been any customer data breach, we would have had both a legal and moral obligation to inform every affected person immediately. No such breach occurred.
We regret the frustration caused and are actively working to restore full service.
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