Reservations Portal Reviews 

DO NOT USE. They are unhelpful and in it for the money.

It was my own mistake for not realizing this website was a third-party booking service even though they are the first thing to pop up on a google search of "Paris Hotel Las Vegas", and a further mistake to not read the text that the booking is non-refundable should something happen. Where I draw the line is after needing to cancel the room, finding it near impossible to talk to someone or finding a means through their own website. There is legitimately no simple way to cancel the reservation; to the point that the hotel itself is unable to cancel a booking under my own name.

This is an absolute scam website and do not use this service. Absolutely horrible. Don't make the same mistake I did and be careful which websites you plan a trip through.

We always enjoy our stay for the sick new world festival ! Employees are super friendly and helpful

Having to an elevator up 1 flight to walk down a strip mall to take another elevator up 1 flight to get to our room was a bit of an inconvenience. The room smelled like old sewer lines, so I'm assuming we were in an old part of motel. And our view was the hotel a/c unit. I understand that I could have upgraded but we had already spent a lot of money on that room and could not afford another $100 to have a better experience, but after that smell all night I wish we could have. And the booking process, the lady was a bit rude and short on answers. Seemed like she has done this for years and is over explaining to people the charges and how to use the system.

Absolutely horrible. First of all the site sneakily presents as the hotel website, being the first thing to come up in a google search and including the hotel name in the URL. When I called to make a change in the room, I was literally hung up on 3 times before getting to speak to someone who then said only the hotel could make changes. The hotel had already told me that reservations portal would have to do it. Total scam company. DO NOT USE

I made a reservation for a hotel in Las Vegas 3 months in advance. Right after I made it I realized I made a mistake with the dates. I immediately called and was informed (by a person barely understandable) that I was not going to be refunded. I cannot believe these people get away with this crap.

Location was wonderful and self check in was great. Room was very dirty. The comforter between the sheets had multiple stains on it. In the toilet room, when you closed the door, there was hair and dust all along the baseboard and both tub and shower and hair left in it. The tub was dusty and hadn’t been wiped down in a while. We actually checked out a day early because of the cleanliness issue.

We had a great visit. Thank you.

I liked the cleanliness, size and location of my room in the versailles tower. At first I was disappointed at the long walk to my room but the proximity to the horseshoe casino was great. After being there for a half day I really appreciated the quiet somewhat isolated location with very little cigarette smoke smell. I was there by myself but if I was there with my girlfriend I would want to stay in the main tower overlooking the strip. When I reserved my room I was supposed to have a pool view but the pool was across the street and not visible because my room floor was too low. Even if I was on a higher floor the view of the pool would be across the street. Not what you think of with a hotel pool view. The check in process is always slow so I used the kiosk which was much faster.

Prices for hotel rooms were at least $150 per night more than if I had booked directly with the hotel. Non-refundable. And when I tried to change the date, they wanted to charge me another $233 on top of what I already paid!
Don't fall for it. Book directly with the hotel.

You closed the pool. I believe the dates were changed. The reception desk was extremely uncooperative when we asked how to get to Lima.
You placed me in a handicap room without verifying with me. The low profile beds were not good for getting up. I didn’t realize this until after I unpacked
The carpet was never slept.
A pretzel and rubber band left by previous guests was still on the floor when we left

We didn’t exist when we tried to self check in ? Who would have thought that my middle initial should be included in my last name? Thus I became Jboynton ? We couldn’t access our room floor in the Elevator?? 20 Minutes later with Security’s help we finally figured out that our room number had been changed between the Time we checked in and we tried to access the Elevator. We definitely were not Impressed

Awful - Do not use this service. Please book directly with hotel. I learned my lesson.

Pool was closed for renovations, which wasn’t disclosed. Ruined our trip.

Upon check out of the hotel I needed a print out of the folio for reimbursement purposes. The hotel let me know they can’t provide that but to call the company. When I called the number posted on Reservations Portal, the person who answered sounded drunk and multiple times said “it looks like it’s going to rain” followed by an “oh shit” then switched me over to an AI assistant. The assistant was unable to provide any information and if I asked a direct question there would be a long pause and then the same question repeated. I was “disconnected “ multiple times until they stopped taking my calls. My husband also called at the same time I was and got the same agent that I was speaking with at the same time. Multiple times I asked to speak to a manager/different representative and when I did was immediately disconnected. When asking if they were an AI assistant they lied and said no they weren’t an AI assist, even though the voice was robotic and was clearly not a person. I have no idea how this is a real company that is allowed to be this predatory but I will be making sure that no one I know uses them ever again.

In response to Reservations Portal reply: I do not see where other commenters have provided their information on this site to you. I would feel more comfortable at this point speaking with a sales associate (person not an AI assist on a phone). Is there not a way I can call and speak with a representative at this time? If there is, does that number differ than the one you have provided on your homepage?

The ambiance and excitement

Do not use. Total scam. Charge triple the room price that the actual hotel charges. Zero ability to cancel within 24 hours. Do not make it clear you can’t get a refund on certain packages. Abusive business practices, terrible customer service, complete scam.

Please do not use. They will charge you cancellation fees even when their systems or representatives give you wrong information on modifying bookings. I recently had a 2 day work trip planned and accidentally booked the wrong location but correct hotel. I needed to modify my booking the the hotel across town and called the hotline. The rep walked me through changing locations and thought that I was good. Then upon check in, the hotel told me my stay was 1 night. I immediately called reservation portal where they hit me with another $260 modifications fee. The rep made it seem like the manager was going to call me and refund. A week passes and I call the hotline and was informed no cancellation fee so I am out of luck. Paid $1500 for was was supposed to be $900. Worst thing is it was the same hotel chain and I just changed locations. I should have commuted. Book through the hotel or a reputable 3rd party establishment.

Overall, the experience was very, very good. I liked the quality of bed and hotel room. The casino was very good, but I hate cigarette smoke so I didn’t spend much time there. I thought the bars and the restaurants were exceptional quality.