Reservations Portal Reviews 

I felt duped, but I probably should’ve been more attentive. When I googled the name of the Omni hotel I wanted to make reservations for, the first site that came up was labeled with that name. Thinking I was reserving directly with the hotel I made a reservation. When I got confirmation I realized I had reserved through a third party. Checking the Omni site I found that their rate was half
what I had been charged. I tried to cancel within an hour of making the reservation. Omni has a cancellation policy, but not reservationportal. So I will pay almost double. The SEO that the portal uses results in a highly misleading, easily confused result. I’m very disappointed

Super misleading. Didn't even think I had booked a "non-refundable" until the confirm came in. Sneaky how they use the hotels name in the URL making it seem like they are the hotel.

BUT, if I called the hotel to see if they would help me. Had to speak with the Wholesale group and guess what...

they said my reservation was 100% refundable if I asked Reservations Portal within the allotted time to cancel the reservation (I think it was either 24 or 48 hours).

So Reservations Portal lied.

Thankfully the hotel was kind enough to send an email to Reservations Portal, copying me, with the clarification that my reservation was not non-refundable.

I sent that to my credit card company, got the refund, and then Reservations Portal had no choice but to cancel my reservation.

All their automated BS would never actually get me to someone to help. But the hotel had their number. Even when we had a "reservations specialist" on the phone, AND when the hotel was outright telling them, "this is not a non-refundable reservation and we're good with refunding the customer the money", Reservations Portal STILL wouldn't agree to the refund.

Total crooks. You’ll see in their reply they failed to mention that the hotel did not have a non-refundable policy on my stay.

I selected 4 days, and you only booked 3 days, which was totally unacceptable!

I picked a king room with a strip view and was booked a double queen room . When I tried to contact you I couldn't get through.

Easy to view room type and availability.

The worse experience ever don’t you never use this company to book

The fact that you required a down payment. And then the tournament got canceled and then did not want to/or refund on your own time. Quick to take the money. But real damn slow to give it back.

Still have not gotten the refund yet either!

Easy to use but I haven’t checked into hotel as the trip is upcoming so we willl see how it goes

Brittany has been wonderful. We’re so looking forward to scheduling activities

Very easy - even for a senior like me

In my personal experience, would not recommend this website to my worst enemy. I’ll always book directly through the hotel now, after multiple bad experiences. Customer service was absolutely horrid!

Giving them 1 star because there is no option for 0.
The first time I’ve lost money in my life through booking online. Reservations portal are smooth scammers.
I reserved my hotel in Orlando for a conference in Feb 2025 but my flight got delayed by few hours. Upon arrival, my booking didn’t appear on the hotel system! I called “reservations portal” and was told that I was slammed with a “no show” and therefore I’d lost the full booking, not for the day but the full stay and that’s why the hotel system deleted my full booking!
What is even worse is that I wrote to them in November to notify them about the changes to the flight in November 2024 (more than 3 month before I travelled). Guess what? One consultant told me that they never received the email. The next one told me that they don’t know their own email address from which my booking was confirmed but they had my reservation number!

My pain was “Why take the full cash and deprive me of access to the room just because I was late by less than 15 hours?! I asked the criteria for declaring a “no show” but they simple kept the scripted line of “we apologise for the inconvenience but there’s nothing we can do”.
The hotel had no answers for me, didn’t admit that they work with Reservation central, refused to talk to them and even denied us a telephone use!

Imagine if I didn’t have any financial means? How could I have survived the ordeal in a foreign country (US) that I was visiting for the first time?
PLEASE DONT USE THIS SITE!

I second the following review-- terrible experience!!! Never use them!! The no refund policy is terrible and their customer service was the worst I've ever experienced.

"Misleading, overpriced and terrible customer service. I booked here thinking it was the actual hotel website. Found rates much less expensive on other sites the next day, called and asked for a refund or price match. Was told no refunds and I was beyond the 24 hour price match time frame. Horrible customer service and very deceptive advertising making you think it’s the actual hotel. Beware! Would give 0 stars if possible."

Misleading, overpriced and terrible customer service. I booked here thinking it was the actual hotel website. Found rates much less expensive on other sites the next day, called and asked for a refund or price match. Was told no refunds and I was beyond the 24 hour price match time frame. Horrible customer service and very deceptive advertising making you think it’s the actual hotel. Beware! Would give 0 stars if possible.

My friend sent me this site to book through. Booked a few nights at a hotel in SC for an event. 3 days before reservations I realize location of hotel is getting 10” of snow. I called RP to cancel and only got the automated system. This is when I found out they offer no refunds. I would HIGHLY recommend calling the hotel directly to make reservations and not go through the scam of a website.

If I could put a zero I would. You guys are scam artists and I'm getting the police involved. They sent me to a ghost number that just keeps ringing and ringing. I was talking with someone about why my 2 nights cost me 375 dollars??? Sturbridge Host Hotel only cost 99 a night. I booked through you jerks at 138/night. That's already 40 more than them. THEN YOU TAX ME 50 DOLLARS A NIGHT??? STATE TAX IS 3.5 PERCENT OR SOME CRAP. YOU CHARGED ME 50% TAX. THAT'S HALF A ROOM. I suggest nobody goes through this company. They scam you and take your money. They don't even let you talk to anyone to get it back. I'll keep calling. Next step is lawyers. Idc if it's 130 dollars. That's alot to me when my only income is SSI. You guys are a real piece of work.

I just read my confirmation. $171 fee for private membership! This was not once discussed or agreed to. The hotel is full and we are afraid to attempt any changes to the reservation. The agent presented herself as an IGH agent. Please beware!

Deceptive site with terrible customer service. Reservations Portal uses webpages that make one think that it's the actual hotel facility, adds extra fees and refuses to even provide adequate documentation for business customers who need the information for lodging expense reimbursement. The automated customer service menu doesn't cover such a problem. When I finally got through to a live person, he took all my information, including reservation confirmation number and the cell phone number from which the reservation was made, then claimed it didn't come through their site. I have documentation that the reservation was paid through their site. The site's email just routes one back to the same useless phone number. And since it's a third-party site, the hotel refuses to provide the requested documentation. If you are a business traveler, avoid this site.

Jut as others said, they tack on an extra $100 and if you want to cancel, it costs you 70% of the total bill. Offered to refund 10%. MAKE SURE YOU ARE DEALING DIRECTLY WITH THE HOTEL WHEN BOOKING!!!

When I booked my hotel through reservations portal there was no itemized breakdown of extra fees that would be processed. Once purchased there was a fee that was not explained. When I called the customer service within minutes of my booking they were not helpful and would not refund me my money. I asked to speak to a supervisor and waited on hold for an hour and then was disconnected. After speaking with another representative, reservations portal offered me 10% back and it wasn't until I threatened to write a review that they offered me 15% back. This was still not the price of the fees. The company emailed me saying they were going to get in touch with the hotel partner and would keep in touch. This has been going on for almost a month and I've spoken to 6 different people in the meantime and they all gave me the same run around. This is something reservations portal said would be resolved in 24-48 hours which is not true. Each time reservations portal tries to reach out to the hotel partner they supposedly cannot get in touch with them. When I spoke to another person they said that I should try to contact the hotel myself and I did very easily. The hotel said they had nothing to do with this company. I also thought it was interesting that 2 phone numbers that I used to speak with representatives are now disconnected from reservations portal. Do not use reservations portal! Very suspicious!! This has still not been resolved.